Champa Soma

Had my front door fitted by them following a break-in. Used them as recommended by the insurance company so thought they would be good.
Could have not been more wrong. Extremely poor service, telephone & workmanship. the whole episode lasted from May until September when I gave up on them as I was just going round in circles.
Fortunately, my insurance company took a second look at my claim. I am now having to re-replace the door
I wrote to Evander on 21.12.20 asking for compensation (as promised by customer service- a laugh in itself as they don't know the meaning) and a refund of costs paid directly to them.
Now 21.1.2021, so far no reply, by letter, email or telephone. Much as I expected.

Boots very comfortable but unfortunately I had a problem with the sole. I wrote to the company who have arranged free pick-up to see how they can assist.
All the staff very very helpful.
Many many thanks Scarpa, you have restored my faith

I love the products and purchase on a regular basis. However their customer service is way below par. During lockdown I found that items were often missing or different. Trying to contact them by email was pointless as they never replied. The telephone often meant that you had to hold on for a very long time. Staff often unhelpful.
When I did eventually get through, I was offered a voucher which did not work. Same problems, emails still not answered despite re-sending them, tried telephone, still waiting for someone to get back to me, amost 2 months later.