John Finnerty

Went to Service and Maintenance in Isleworth last week to sort out a problem with my 10 year old Toyota. Have been going there for about 8 years and they’ve always been very helpful, courteous and also a very cheerful bunch. They’ve also taken the kinder view of my car predicaments whereas my experience of others has been less understanding. PS They like dogs!

Went to the Twickenham branch with my old Toyota. Noah was very professional and helpful and my valuation was actually higher than Totyota's for a car still under warranty with Full Service History! Thanks Noah!

Well that could have been a whole lot more painful but the course leader led us all though it well.

We buy a lot of stuff from John Lewis, particularly big expense stuff (White goods) but also other electrical items. We rarely have problems but when we do, including today with a pretty cheap bedside light set, JL go the extra mile to sort out the problem. They are easy to deal with over a few different mediums, including email and whatsapp but on this occasion, they called me and sorted out the problem. It is worth mentioning to that their own brand white goods are very good and it is difficult to see the additional benefit from buying more recognised brands (Bosch for example we bought in past) for the additional premium cost.

Ordered goalie gloves for my son. Different gloves delivered (cheaper without finger reinforcement). Eventually Sports Direct responded to email (can’t return without paying) and refunded and offered me 10% off next order and free delivery, which I thought was OK. However, code didn’t work. Days later when SD responded I was told code only for non-discounted full price stuff - 95% of gloves on site are discounted, so can’t actually use. Still waiting for a reply almost a month after original order. If you have time to burn, then Sports Direct is worth using.

My wife was knocked off her bike by a driver. She didn’t move on the road where she landed for about an hour. The main road was closed both ways and the hospital was put on full trauma mode for her ambulance arrival. Thank god she survived. Leigh Day were very informative and were not afraid to give estimates or to discuss chances of success (with caveats obviously) which is unusual but incredibly helpful when deciding what to do. Leigh Day were very responsive in emails and calling back. The solicitor, Chris had a lot of patience with our questions (often repeated as we’d forgotten his answers from last call). Chris also showed empathy for our situation which was slightly unusual. Overall we were very impressed by the service received from Chris and Leigh Day and totally see why it is the British Cycling Membership’s Solicitor firm of choice.

Had an excellent experience in the store and since have been very happy with my MTB Hydration bag that I got from there. Also very happy with the environmental credentials of the kit (eg Rope - mass dying).

Excellent quality kit. Really pleased that they have a repair service for garments and so reducing the environmental impact.

Bought a phone for my daughter 4 months ago. Phone went on fire whilst she was at a friend's birthday party in a cinema. Cinema evacuated. Daughter distressed but physically unhurt. Response from Tesco has been very poor and suggested action from Tesco is for me to fill out Customer complaint forms. Don't expect much in the way of customer service from Tesco Mobile.

Paulo dealt with my queries patiently and professionally. I was buying a kids bike for my daughter and a light set for myself. They are always friendly and very helpful in the shop and online.

Bought some locks and they were exactly what I wanted.

Very helpful and friendly advice. Hassle free ordering and patient with my many questions. Thanks Joseph in the Chiswick store for your help.

Staff were very friendly, helpful and gave some good reasoned advice.

This is about Deliveries for Groceries. Booking a slot is easy however, if the driver feels like it they will call earlier outside the slot, unload on your doorstep and if you do not answer they will say you were not there. If you ask them to come back within the slot time they won't and you will have to go through a load of admin to get refunded and book another slot. Sustainable wise, even though I've chosen the option not to have plastic bags, we still get them around bananas. Bananas have their own protective skins as do onions that also come in bags. When trying to return the bags to the drivers they say they have no facility to recycle them and so refuse them. I have contacted Sainsbury's online about both issues and they say they do have a facility but this clearly does not get passed on to the drivers or their managers (one driver called a manager to check in front of me and confirmed this). Another driver knocked the tiles off my porch and despite photos and contacting the store and online Many times I have received not even a call back to resolve. Massively underwhelmed by Sainsbury's.

I bought gift cards for my nieces and nephews for Christmas. They did not arrive. When I got in touch with Elvery's, they did then send them again and quickly. Why this couldn't be done via digital online codes I do not know!? I asked for some assistance with another item I ordered as a gesture of goodwill (for messing -up the Christmas presents) and they said they couldn't help. That was it.

I have used OD twice and found the phone assistance to be very helpful when ordering. It is somewhat of a relief to me financially to pay so much less than the high street. The quality of the frames and lenses has been high and the communication good. My prescription is not within the 'norm' and so I appreciate that OD cater for me as most other online companies do not.

I have no other experiences at Sigma other than excellent ones. The knowledge the staff provide around products and sports (today I was asking about MTB group rides for women) is always great.

I have bought two bikes from Sigma, one was pretty low value and one was mid range. The service in store was excellent regardless of the value of the bike. I have bought many other items in store and online with Sigma and find their prices to be very competitive. The pre-sales and after sales assistance, whether in store, on the phone/chat/email is also always excellent and very well informed. These people live and breathe their sports. Going to the Hampton Wick store itself is a bit of a treat.

I got a voucher at work and that was all fine and efficient. Specsavers Twickenham however seemed unprepared for vouchers and almost annoyed that THEY had to send the voucher off and not me. It had to be explained at the front desk in the shop in front of quite a few people to each different member of staff (3no.) that they would have to send it off. The optician had to do the explaining. The phone signal was poor in the shop (not just me - one of the staff said it was bad too) also and so I wasn't able to send the email voucher for about 5 mins - standing there like someone who is trying to con them out of payment (how I felt with the door locked). Also, the prescription had a tick in the box "New Prescription Required" however, the optician said to me that it was only a very slight change and therefore if I felt comfortable in my current glasses, I would not need a new pair. They said that this was because my prescription lenses was by another optician and they could not verify them (Specsavers had taken my glasses and tested them and returned them). As I drive, I am now worried that if I were to have an accident and my eyesight was called into question, that the prescription given on paper would mean I would not have been taking due care and would not be fit to drive potentially invalidating my insurance. This is essentially a way IMO that Specsavers are strongly 'nudging' me to get prescription glasses from them, which I don't actually need or want. Also, buying something that is not needed is a waste of the worlds resources. If one was to consider the number of customers in my position who do no need new glasses but buy them anyway from fear then that is an environmental issue also. I would positively add that the woman who helped me try on some frames both knowledgeable and helpful when taking the time to do so with me.

Bought a mtb. It arrived badly chipped in, damaged saddle and covered in glue. Canyon said they would replace frame only ( but new frame would take min 6 weeks) and offered a measly amount to spend on their webshop.