Terrible delivery service. 4 days in a row they have sent me a email saying unable to access your property. Unfortunately there are cameras at the gate and i have myself sat there waiting for it and still the email arrives. Its always the same when we are expecting delivery's from the Northolt delivery dept. Spoken to them on the phone and nothing happens. The delivery drivers I think are liars because they can't be bothered if they are running late
I've used this company since 2021 because we buy bulk for our animals. Unfortunately you used to be able to choose between the 2 delivery companies but now they decide who to send it out with. Unfortunately they keep using the unless evri lot and been waiting 2 weeks for my order. Apparently lost and now the 2nd 1 seems to gone as well. This is not the 1st time. When you speak to customer service they seem uninterested. Bitba always had quick delivery and never seemed to get problems. Last year they seem to be going down hill quickly
June 13, 2024
Unprompted review
Reply from Bitiba
Dear Darren,
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience and frustration you've experienced with our delivery service. We understand how important timely deliveries are, especially when it comes to supplies for your pets.
We regret that your recent orders have encountered issues. This is not the standard of service we strive to provide. Your concerns regarding our services recently, are also deeply concerning to us, and we apologize if we have not resolved any issues you have raised with us to your satisfaction.
Please know that we take your feedback seriously and are committed to providing the best possible service. We would like to follow up on this. Additionally, we will investigate what went wrong to prevent similar issues in the future.
Could you please provide us with your order details through the request for information sent via this review. We value your loyalty since 2021 and want to make things right.
Thank you for bringing this to our attention and we look forward to supporting your further.
1 star is to many. Utter shambles of a company. Been waiting for 2 weeks now for parcel. You get a message saying it's out for delivery , then you get another message saying due to problems not able to. Spoke to company which sent it and apparently it was lost, now the same has happened with the replacement. I do wonder if the company is employing thieves as delivery drivers because this happens so many times. If people and companies got any sense they would not touch evri with a barge pole. Update, evri now reply to my review with a telephone number, in which you still cannot speak to no one because it's all automated. And apparently my replacement parcel is now lost and need to ask company for yet another replacement. Utter terrible service
June 13, 2024
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback. Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong. Thank you, Kimberley
Utter waste of money. Only used because I wanted the underneath washed. Rest of car was left dirty and had to finish of myself. Can't beat the hand car washers. Won't use again
January 28, 2024
Unprompted review
Reply from IMO Car Wash
We are sorry to hear about your poor experience at our site. Please contact us on customer-services@imo-carwash.co.uk so we can assist you
