Bitiba Reviews 799

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the great value for money. People highlight that the ordering process is straightforward and the website is user-friendly. The variety of products is also appreciated, with reviewers mentioning a good selection of items. Consumers also value the points system and the discounts offered. Furthermore, reviewers are pleased with the service provided. They mention fast and reliable delivery, with orders typically arriving within a few days. The customer service team is also praised for being helpful and efficient. The subscription service is also appreciated by people, as it offers additional reductions and ensures that they never run out of their pet supplies.

Based on these reviews

Rated 4 out of 5 stars

Generally good and prices are better than competitive but they never seem to have any dog poo bags. As my order is a subscription I would have thought it easy enough to get products to meet subscriber... See more

Rated 4 out of 5 stars

I like this company, I think they are well priced, have good offers, with an easy to use website. I wish that they would change their delivery company Evri, don't know if Evri are just terrible in my... See more

Rated 4 out of 5 stars

I'm very happy with Bitiba so far (as long as items are not sent with Evri as they damaged or keep losing deliveries but amazing Bitiba's customer service giving a solution) I have been buying for... See more

Rated 4 out of 5 stars

Have used Bitiba since Covid times. Never had an issue with them or their products, I have always found their prices comparable with other places. I like the option that the more you order you get fur... See more

Rated 5 out of 5 stars

We have been using this site for the last 6 years to order food for our Great Dane, she is a big girl with a big appetite so we shop around for best prices. We have always found Bitiba to sell a varie... See more

Rated 5 out of 5 stars

I have used Bitiba for some years now and so glad I found them. They are reasonably priced and always have my preferred dog food in stock. Delivery is quick and easy. The savings card is an added bon... See more

Rated 5 out of 5 stars

I have used Bitiba several times as i buy my pet supplies in bulk to save money. Bitiba's prices are the best i have been able to find and there service is brilliant, usually within two or three days,... See more

Rated 5 out of 5 stars

The app is very good but wish subscriptions would be ie., on the 2nd or 18th of each month, just like Direct Debits and Standing Orders, instead of every 4 weeks as the dates change each month!

Rated 5 out of 5 stars

I've been shopping here for years and I love this company. Great products and prices. I placed my order yesterday and it's being delivered today AMAZING SERVICE 👏 🤩 Thank you

Rated 5 out of 5 stars

I've been with Bitiba for a number of years. Always happy with their service. Delivery occasionally can be abit haphazard. But that's not Bitibas fault. I love collecting the stamps as it means I get... See more

Rated 5 out of 5 stars

I’ve used Bitiba for years & wouldnt go anywhere else. Product are great, delivery is swift & customer services are helpful, quick & polite. Couldnt ask for more

Rated 3 out of 5 stars

Your products, website etc are good. Your delivery providers let you down. My last parcel was delivered to my back gate, different address.. Somehow the driver managed to open a locked gate. It is lo... See more

Company replied

Rated 5 out of 5 stars

I have ordered my cat food 3 times from Bitiba, tweaking my order on the food my cat didn’t particularly like. My cat likes Rosie’s Farm & wild freedom, but not particularly keen on beef, duck or ga... See more

Rated 5 out of 5 stars

No issues. Have used frequently on subscribe & Save. Can always edit dates if need be. We have 14kg bag of hypoallergenic dog food from Royal Canin so delivery is a god send

Rated 5 out of 5 stars

Easy to order , best price at time of ordering , quick delivery , only downside is they put x2 15kg in one box , luckily I had a good delivery driver who kindly put it in porch hallway for me . With... See more

Rated 5 out of 5 stars

Used Bitiba a few times, they have competitive prices and speedy delivery times. If you order in bulk however you might not benefit from the 'subscribe & save' scheme. Although you do receive the 'co... See more

Rated 5 out of 5 stars

Absolutely fantastic service. Easily find everything I'm looking for. Great quality & unbeatable prices. Simple system to both find & order items. Several ways to make payment. Delivery... See more

Rated 5 out of 5 stars

Have used Bitiba for our regular dog food deliveries for 4 years now and their prices for the dog food we have are the cheapest, we subscribe and save and the stamp collection also gives a huge discou... See more

Rated 5 out of 5 stars

We always buy the dog food for our three Tibetan Terriers from Bitba using their subscribe and save auto reordering system. It works really well, we save money and the really heavy sacks of food are d... See more

Rated 5 out of 5 stars

I've been using Bitiba for several years now. Why wouldn't I? Their prices are the best, so much cheaper than everyone else's. Ordering is very straightforward and made even easier (and cheaper still)... See more

Rated 5 out of 5 stars

So far so good. We have ordered few times from Bitiba and have always been very happy with the deliveries and pricing. For the future, we have signed up for regular deliveries so cannot comment on t... See more

Rated 5 out of 5 stars

Good range of products and promotions are good if buying a big order. Efficient delivery and great customer service support when needed. I order from Bitba regularly and trust them.

Rated 4 out of 5 stars

I have used Bitiba for a long time and have always found them, excellent and reliable. However, this time my order went missing and was not delivered. I think the issue was with Evri the Courier. On... See more

Rated 5 out of 5 stars

Bitiba offered the best range at the most competitive price & also gave us the choice of purchasing 15kg bags rather than the smaller 12kg bags. We use their subscription service which gives us addit... See more

Rated 5 out of 5 stars

I have been using Bibita for several years for various supplies for my dog. I now have a regular monthly order for specialist food for my diabetic dog. It gives me peace of mind knowing that her food... See more

Rated 5 out of 5 stars

I always use Bitiba, prices are good and there is a great selection for my cats. I live in a country where you cannot get some of the brands and I have great people who transport food back to me. I ha... See more

Rated 5 out of 5 stars

This company is first class in every way! Ordering online is straightforward, the prices are competitive and the goods also arrive promptly. They also have a reward card scheme which is added after e... See more

Rated 5 out of 5 stars

Good selection of dog foods especially cold pressed brands at competitive prices. Delivery was prompt, the website is easy to use, I switched from their sister company because of their app but now I h... See more

Rated 5 out of 5 stars

I am so glad I found Bitiba after having issues getting our dogs food in a timely manner. With Bitiba they always have our preferred food available at a competitive price, with the bonus of % off and... See more

Rated 5 out of 5 stars

I was recommended to use Bitiba, by the charity that I got my rescue dogs from, and I’ve used them ever since. Their discounts for multibuys are competitive. The orders arrive swiftly, and their notif... See more

Rated 5 out of 5 stars

I have ordered from Bitiba countless times now and I have always been impressed with the value for money, quick service and points system allowing you to get even better discounts. I'm a very happy cu... See more

Rated 5 out of 5 stars

Amazing, great value and very easy to deal with. Will defiantly be using again. The only request I would make is to set up returns so the customer doesn't need to print the label. This is really diff... See more

Rated 5 out of 5 stars

The Bitiba service, speed of delivery and price are excellent. I particularly like the loyalty scheme. The only improvement would be that the loyalty points not to expire so quickly between orders i... See more

Rated 5 out of 5 stars

Have used Bitiba for 10 years and found them extremely competitive and reliable. Deliveries rarely late and usually within two days of order placed. Highly recommended. Had concerns about Evri deliver... See more

Rated 5 out of 5 stars

Excellent Service & Products. We have had NO Issues at all and will continue to order & buy our Cat food & Cat litter Thankyou so much 5 Stars :)

Rated 5 out of 5 stars

Have been using Bitiba now for a couple of years. Very easy website to use. Always got stock of anything you need and very affordable.

Rated 5 out of 5 stars

I find the delivery especially speedy and the multi buys good value.The rewards stamp scheme is a nice bonus and soon adds up.

Rated 5 out of 5 stars

Always low price and great delivery time and have the choice of items I wanted

Rated 5 out of 5 stars

Customer Service is excellent…Very professional, respectful, efficient in executing any corrections and make sure customer is satisfied and valued. Elene is a credit to the company with her skills on... See more

Rated 5 out of 5 stars

The service from this company is excellent orders delivered within 2-3 days .prices of their dry dog food is so reasonable cannot fault them at all. Highly recommend

Rated 5 out of 5 stars

Ordering from Bitiba is easy and they are often the cheapest. I like that you can save stamps too and get special offers. Also free delivery is a bonus.

Rated 5 out of 5 stars

Very simple to use ap for ordering Delivery is prompt, with accurate tracking info. Competitive prices, and saves all the heavy lifting of collecting large bags of pet supplies from local shops

Rated 5 out of 5 stars

Bitiba has been my go-to for my cats food for a while now. Loads of products to choose from at reasonable prices. I usually use their subscribe and save feature and it's been really worth it. Thei... See more

Rated 5 out of 5 stars

I found this site via the breeder, have had some good discount and will make use of the subscription and save when I get a feeling of our needs. Dispatch is normally within a couple of days,so roug... See more

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Company details

  1. Pet Store

Written by the company

bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.


Contact info

4.1

Great

TrustScore 4 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

Great value products

Great value products. The cheapest that we have found for our particular Prescription dog food. Great subscription service too. Easy and quick and always delivered on time

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Have been using the subscription service

Have been using the subscription service for a couple of years and would highly recommend Bitiba. Excellent service delivered to the door and any problems (which very rarely occur) are resolved quickly and efficiently. Great firm to deal with. Prices very competitive

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good Value

My order arrived quickly & is just as needed. Great value & lots of choice from this Company, thanks.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

If I could leave a 0 I would

If I could leave a 0 I would. I buy expensive dog food from them and they now only deliver it through evri. Evri fail to deliver every time , in fact they have a very bad issue where I live. I explained this but they can’t or won’t override there system. So the food never arrives. I raised a complaint last time and tried again this time. They do not listen! They read from a script and do not offer a solution, and compensation is a voucher! Pretty useless when you can’t order from them , due to using evri! Not at all user friendly!! Do not bother.

October 10, 2025
Unprompted review
Bitiba logo

Reply from Bitiba

Hi Elizabeth,

Thank you very much for taking the time to share your feedback with us and sorry to hear about the outcome of your latest deliveries.

I was able to find your details in our system using your first name and surname publicly displayed here and we will communicate with you via our official channels as we are not able to assist you on this public platform for security and privacy reasons.

Thank you for your patience.

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Rated 1 out of 5 stars

Scummy and shady

They allowed skipping 1 delivery of subscription, the next one they stop sending order notification, confirm order at 5am and delivery before you could respond.

October 10, 2025
Unprompted review
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Reply from Bitiba

Hi Xenon,

Thank you very much for taking the time to share your feedback with us and sorry to hear that you might have experienced some issues with our subscription settings.

Indeed, it is a programme that is completely flexible and manageable at customer's end from within your account with us. When skipping an order, the system does exactly that and does not process a new one until the time for that comes, based on your settings.

I’ve tried to retrieve your details in our system to look into this further, but I wasn’t able to locate them. For privacy and security reasons, we’re unable to assist directly here on Trustpilot. If you haven’t already, may I kindly ask you to contact our support team via https://www.bitiba.co.uk/contact_form/, or alternatively, you’re welcome to share your order ID here — it’s perfectly safe to do so and will allow us to follow up through the appropriate channels.

Thank you.

Rated 4 out of 5 stars

Generally good and prices are better…

Generally good and prices are better than competitive but they never seem to have any dog poo bags. As my order is a subscription I would have thought it easy enough to get products to meet subscriber orders or at least offer an alternative until the product you want is back in stock.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!Competitively priced! Reliable!

We have been using this site for the last 6 years to order food for our Great Dane, she is a big girl with a big appetite so we shop around for best prices. We have always found Bitiba to sell a variety of good quality dog food at the lowest prices, especially using their repeat order system. This system offers further discounts & is flexible allowing for changes in your dog’s appetite. Delivery is FREE (over a certain weight) & we have always found Bitiba to be reliable. Top Marks Bitiba!!

October 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Save &Subscribe Warning

I have used this company a long time, but recently they take your money for a save &subscribe item and when it’s out of stock do not refund the money! I have quite a few items ordered this way and now have to go through each one to see if a refund was given! I have now cancelled all my items that I normally order this way as I do not trust them anymore!

June 1, 2025
Unprompted review
Bitiba logo

Reply from Bitiba

Hi Joules,

Thank you very much for taking the time to share your feedback with us and sorry to hear that you might have been experiencing something that sounds like a technical error.

Indeed, when out of stock, our system, if the order is automatically generated because of the zooplus Repeat programme, does not process the order at all and therefore you should not have been charged in those instances in the first place.

Of course, it would be fantastic if you could help us with our investigations, and, since we are not able to assist you here on this public platform, please, if you have not done so already, if you could very kindly contact us https://www.zooplus.co.uk/contact_form/ mentioning your review here, or you can share your order ID here which is perfectly safe to do.

Either will help us locating your details, investigating, and providing you with a solution.

Thank you very much.

Rated 5 out of 5 stars

I have used Bitiba for some years now…

I have used Bitiba for some years now and so glad I found them. They are reasonably priced and always have my preferred dog food in stock. Delivery is quick and easy. The savings card is an added bonus on already well priced products.
I thoroughly recommend Bitiba

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Always reliable and affordable!

Bitiba has been my go-to for my cats food for a while now. Loads of products to choose from at reasonable prices.
I usually use their subscribe and save feature and it's been really worth it.
Their customer support is always incredibly helpful.

September 23, 2025
Unprompted review
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