Generally good and prices are better than competitive but they never seem to have any dog poo bags. As my order is a subscription I would have thought it easy enough to get products to meet subscriber... See more
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bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
Replied to 77% of negative reviews
Typically replies within 24 hours
Very good service and products are…
Very good service and products are always well packaged
Great value products
Great value products. The cheapest that we have found for our particular Prescription dog food. Great subscription service too. Easy and quick and always delivered on time
Have been using the subscription service
Have been using the subscription service for a couple of years and would highly recommend Bitiba. Excellent service delivered to the door and any problems (which very rarely occur) are resolved quickly and efficiently. Great firm to deal with. Prices very competitive
Good Value
My order arrived quickly & is just as needed. Great value & lots of choice from this Company, thanks.
If I could leave a 0 I would
If I could leave a 0 I would. I buy expensive dog food from them and they now only deliver it through evri. Evri fail to deliver every time , in fact they have a very bad issue where I live. I explained this but they can’t or won’t override there system. So the food never arrives. I raised a complaint last time and tried again this time. They do not listen! They read from a script and do not offer a solution, and compensation is a voucher! Pretty useless when you can’t order from them , due to using evri! Not at all user friendly!! Do not bother.

Reply from Bitiba
Scummy and shady
They allowed skipping 1 delivery of subscription, the next one they stop sending order notification, confirm order at 5am and delivery before you could respond.

Reply from Bitiba
Generally good and prices are better…
Generally good and prices are better than competitive but they never seem to have any dog poo bags. As my order is a subscription I would have thought it easy enough to get products to meet subscriber orders or at least offer an alternative until the product you want is back in stock.
Markus Mulle freeze dried dog food
Always delivered on time. Updates as to when my order is due to be despatched. Great prices
Brilliant!Competitively priced! Reliable!
We have been using this site for the last 6 years to order food for our Great Dane, she is a big girl with a big appetite so we shop around for best prices. We have always found Bitiba to sell a variety of good quality dog food at the lowest prices, especially using their repeat order system. This system offers further discounts & is flexible allowing for changes in your dog’s appetite. Delivery is FREE (over a certain weight) & we have always found Bitiba to be reliable. Top Marks Bitiba!!
This is a brilliant company that I’ve…
This is a brilliant company that I’ve been with for years and cannot praise them enough.
Always low price and great delivery…
Always low price and great delivery time and have the choice of items I wanted
I've been shopping here for years and I…
I've been shopping here for years and I love this company. Great products and prices. I placed my order yesterday and it's being delivered today AMAZING SERVICE 👏 🤩 Thank you
Always well packaged and super quick…
Always well packaged and super quick delivery : )
Save &Subscribe Warning
I have used this company a long time, but recently they take your money for a save &subscribe item and when it’s out of stock do not refund the money! I have quite a few items ordered this way and now have to go through each one to see if a refund was given! I have now cancelled all my items that I normally order this way as I do not trust them anymore!

Reply from Bitiba
I have used Bitiba for some years now…
I have used Bitiba for some years now and so glad I found them. They are reasonably priced and always have my preferred dog food in stock. Delivery is quick and easy. The savings card is an added bonus on already well priced products.
I thoroughly recommend Bitiba
Always reliable and affordable!
Bitiba has been my go-to for my cats food for a while now. Loads of products to choose from at reasonable prices.
I usually use their subscribe and save feature and it's been really worth it.
Their customer support is always incredibly helpful.
The app is very good but wish…
The app is very good but wish subscriptions would be ie., on the 2nd or 18th of each month, just like Direct Debits and Standing Orders, instead of every 4 weeks as the dates change each month!
Love this website it always has what I…
Love this website it always has what I need at great prices. The loyalty scheme is excellent.
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