Alexandra Dyer

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Hi Alexander,

Thank you for leaving us a review, we appreciate hearing feedback from our customers.

We strive to keep delivering a high-quality service to match our high quality products.

Best regards,
George

Thank you for your positive review Alexandra!

Hey Alexander,

I am really sorry to hear this. Unfortunately, a very small number of parcels are lost by the delivery company (Hermes). I can see that yours was ordered on the 25th, shipped on the 26th, and has been marked as collected since the 28th. It has not been updated by the courier since then.

I will report it as lost and ensure you get a refund immediately.

I will send you a tracking number for further validation.

We ask that all customers email us to let us know if they have not received their parcels, as we have no way of knowing in advance.

Regards,
Susan