Would give it 0 if I could
Would give it 0 if I could. The company is a bunch of robbers. I topped up via telephone on the 27th June but this hasn't appeared on meter. I therefore put the top up code in which says it's a duplicate so rejected it. The chat bot says it's a ghost vend, but it's left my account. The FB chat guy reckons I've used this £40 in three days which is impossible I don't even use that a month! The meter says I used £10.83 last week. Where is my £40 top up. I'm disabled and can't be wondering around in the dark if my electric goes off which is impending as I have £3 on the meter. Can't get anyone on the phone justs rings and rings. I have tried again this morning to top up £10 this has also not come on my meter so there is now £50 floating around somewhere!
Update: utilita eventually agreed there was a fault on the meter and installed a new one yesterday but no sign of my £50 on the new meter. Engineer was great fitting and told me just to ring customer services who could put the money on my new meter. Rang customer services and spoke to charity, the least charitable person I've ever spoken to, she just didn't understand what the issue was and kept saying I must have used it, It must have gone on he meter, didn't get the reason they'd given me a new meter was because it didn't register my payments, pretty much claimed I was a liar. By this time I was crying I was so angry and frustrated and told her I wanted to speak to a manager now. She eventually found a manager 'kevin' who I doubt was actually a manager but at least he listened and put £15 back on my meter, the £10 from my second payment and £5 good will voucher but they'd need to investigate the ,£40 further. I told him all the evidence was on the Facebook business chat that I had not spent £40 I was crying by now (I'm disabled due to a massive stroke and find it difficult to regulate my emotions at times) so no further forward really, I'm sick of it all
July 1, 2025
Unprompted review