One star only because zero is not an…
One star only because zero is not an option. Tried to book a hotel in Kendal for £67.99, when I got the confirmation through, I was booked into M6 Northbound Burton for £60, this may or may not have been my fault, phoned customer service immediately, but I was told that I could not change the hotel, only the date, told him I was actually offering Travelodge more money. Still, obviously, the computer says "no". I have just changed the date of my return journey, which cost £12.50 for making an online change. Unbelievable, they care nothing about customers, just making money. I have a booking in January with them worth £2,800 - but as I said they care nothing about customers!