Casey YvonneM

I placed an order 2 weeks ago and have had no confirmation of dispatch and no communication. I have contacted funnyfuzzy to ask for an update and my email has been ignored. Wish I had read the reviews first. I will raise a dispute via my credit card.

A bit tricky to find the car park but smooth sailing once we got there. 20 minutes brisk walk along a fairly busy road from the venue (Principality Stadium).

Beautiful, bespoke item. A personalised gift for a communicant. Took longer than expected to arrive - allow 10 days from order for receipt. Worth the wait. Thank you.

Friendly driver. Arrived on time. Thanks.

Night briquettes arrived on time and work very well.

Wish we made the switch sooner. First order took a while to arrive but the dispensers are easy to use and glad to move away from wipes.

Very expensive but I couldn’t get cover anywhere else due to my numerous underlying health conditions. Grateful to have travel insurance cover now.

Terrible customer service and communication. Unexplained delays and failure to provide updates with no accountability. Had to chase for information constantly, otherwise would never have heard from them. Finally advised the courier (Tuffnells) had “lost” our entire pallet of radiators. I am not convinced they were ever shipped based on the experience I had with this company. Unreliable and one to avoid.

Edited to add: I did receive a full refund after weeks of chasing my delivery and following a couple of delayed delivery dates. As mentioned, the company never made contact with me proactively - they only ever responded to my questioning where the delivery was and repeated “chase” emails/ calls. While the delivery issues may have been due to the courier, my order was delayed more than once prior to shipping and without communication. There was no ownership taken and that is entirely down to Trade Radiators. I appreciate the apology but your standard of customer service is in need of review.

Delivered on time. Thanks.

We have had 3 deliveries from Furdeco and the delivery drivers are always polite and helpful. They accommodated our delivery time request and called in advance. Would recommend.

Tegan was very helpful. Thanks again.

The customer advisor I spoke to was very helpful and kindly confirmed the information she had given me by email. However, I was unhappy to hear that I was not able to keep my existing fixed deal (with 2 years left to run) because I was moving house. I would have liked to be able to maintain my current contract with Ovo at my new address. This was especially frustrating as I had only signed up to the fixed deal 2 months earlier.

Placed an order in June. Called at the end of July to check as we have not received the order. Had to call a few times over the course of 2 weeks and have been told a couple of times the order had been “forgotten” and promised delivery dates that have come and gone. Called them Sunday after being told that would be hand delivered this weekend and was told we *might* get them the next day. Terrible service and communication. Staff are surly, unprofessional and unhelpful - particularly the male owner. Definitely steer clear.