Even one star cannot be deserved as this service in my opinion is nul, especially EasyJet Customer service of Bristol airport. For a lack of assistance from their side and the arrogance of the service Manager today my mother, of 84 with reduced mobility, and I have lost these flights : Bristol to Paris Orly x 2 persons + Paris Orly to Djerba Tunisia x 1 person + Paris Orly to Bristol x1 + one night booked and confirmed in hotel accommodation in Paris + 5 Bus Tickets from/to Cardiff Bristol +Uber rate of 80£.
All these lost because my mother has an extra UE passport and UK BP residence since more than two years when she come from Italy, but all these were bot sufficient for them. My mother could not show the Biometric permit of residence of Union European states. When one of them asked my mother to give her this document I apologise for not having been aware of this and that I could show her a scanned copy from my mobile, she has just rejected everything saying that they absolutely need the hard copy of the UE permit otherwise my mother will not be able to travel; no one of the whole staff showed a willing to help us . I was just sad and look desperately for a fast solution. I then have asked for an Uber driver to bring me the hard copy from my house in Cardiff. The driver sent me the ETA via WhatsApp which was 35 minutes before the flight time, I informed them about this. At the meantime I received twice that the flight has been delayed by 10minutes every time. But when finally got the document with 20 min of delay, they said me that I am too late and that I will miss my flight they simply asked us to wait for the subsequent flight but then we were told that this has been fully booked. The day was like a nightmare. My mother on her chair was very sad and depressed EasyJet staff were ignoring us and our and no one f them cared: What kind of CUSTOMER CARE is this!!
EasyJet at least could have helped us with this by asking some kind of assistance to the border police, they could at least show is that they are trying their best to not make us losing all this money and nerfs. I know there is a law after Brexit but everything could have been resolved smoothly and reasonably given that not all persons are updated about any regulation.
EASYJET is causing a lot of damage to particularly the weak category of travellers and I personally hope this tragedy will not go for longer.