United Kingdom
Review of spiraluk.com
Bought two bags a ruck sack and a smaller shoulder bag. Been on their first outing today at a music festival where there were showers - useless! Water resistant it says - I have sponges with more water resistance. Everything inside was soaked and yes I did fold over the tops!
Review of Dobell
It is now three days since the goods should have arrived - nothing. I have chased customer services who said they would chase Royal Mail and get back to me guess what - nothing,
I can’t rate a product I haven’t got but your service needs to improve!
Reply from Dobell
Thank you for taking the time to review your order,
I am sorry that this has not yet arrived with you. I have looked into this again for you and have chased Royal Mail as this should have been with you.
We have been advised that there are some delays with Royal Mail at present though this is only affecting some areas.
We are working hard with Royal Mail to make sure that all of our orders are received within the time frame.
I have asked our team to contact you with an update tomorrow.
Kind Regards
Benjamin Elliott
Dobell Customer Service Manager
Review of Amazon.co.uk
What on earth am I paying Amazon Prime for next day delivery for? Twice this week I have had an order delayed or cancelled - on the cancelled order they offered a voucher rather than a refund - as soon as my prims subscription is up that is me finished with this - waste of money!
Review of Wowcher
This company is a joke - you are told to email a company with your code to redeem an offer - you do this twice and get no response. You try to get hold of Customer Service at Wowcher (the only way is through whats app - you are put in a queue at 4.00pm and they respond at 6.00am and expect you to be up and available! You then have to start again for them to say you didnt redeem in time so cant have a refund - shove my money where the sun doesnt shine Wowcher we will never use you again!
Review of Brook Taverner
It would be great to rate the products but despite paying for next day delivery - it is now 5 days later and still no goods - suggest you use a different courier instead of DHL
Reply from Brook Taverner
Thank you for your review Mr Pilkington,
I am sorry to hear your order was delayed in transit with DHL, unfortunaltey courier services are having delays completely out of our control.
Due to the inconvenience caused we have refunded the delivery charge.
I can see this has since been delivered and hope you are pleased with your order.
Please accept my sincere apologies for any inconvenience caused.
Kind Regards
Michelle Broughton/Customer Relations Team
Review of Vinylbannersprinting
Do not go near this company - what ever they promise you - what ever time scales they say - THEY WONT ADHERE TO THEM - ordered and promised it for today - guess what it isn't coming - their numbers on their web site don't work- says it all really
Review of ScS Sofas
Possibly the worst customer service I have ever experienced. They sold us a carpet, gripper rods and numerous other things, despite the fitter signing to say many items were not used can I get a refund - NO! You complain and all they say is we will refer it to the store - who never phone you back. There is no way to call the sore directly - you ask for your complaint to be escalated and they say they cant - appalling - do yourself a favour and go somewhere else!
Reply from ScS Sofas
Good Morning,
I hope you are well. As you have not left any order details on this review I am unable to locate your account and investigate this matter further. Therefore could you please send me this review along with your full address and postcode to chiefexecutivesoffice@scs.co.uk I can then speak with the relevant department on your behalf and ask this be looked into.
Many Thanks
Lisa SCS Social Media Team
Review of Travel Republic
Booked with them and despite them saying they would not take a balancing payment as the holiday was cancelled they did. The deadline for their promise refund has passed and still no refund. You CAN NOT get hold of anyone - quite the worst customer service I have ever had - DO NOT USE THIS COMPANY!
Review of Travel Republic
Appalling customer service - due to go on holiday in two weeks - told they would not take the final payment if we weren’t travelling - guess what - yes they took it.
I have tried to contact them over the last 6 weeks to see what our options were - no answers to their online bookings - none through Facebook messages - the number they provide you to call only opens at 10.00 am - now been on hold for over one and a half hours - their customer care and support is an absolute joke!
Review of ScS Sofas
Really helpful on the choice and colour of sofa - would have liked more information on the various charges relating to the carpet
