Olga Timofeyeva

I purchased from Revolve for the first time. My order total for £330 for 3 items, so an average of £100+ per item. The clothes arrived stuffed into a DHL box that was clearly too small to fit the order. I wish I could attached a photo of what I received. Mass market brands whose items are worth 1/5 of this price pack and ship with more respect and diligence to their buyers. How is one supposed to enjoy or even try on a purchase when it's received in such state? I will be returning the entire order and needless to say I also won't be your customer in future.

I’m on my third pj set. Amazing product, excellent presentation, beautiful packaging. 10/10!

UPD: Revolut - to your point, no one is going to send yet another email to your "help@..." inbox because it's a waste of time. While all banks are regulated, only you take months to investigate a case without any communication back. There's a reason why a vast majority of complaints that your regulator, Bank of Lithuania, receives are related to Revolut. This review intends to show how terrible you are at managing customer queries, in a market where your competitors are currently advertising themselves as fintechs with human cs support. Trying to get to anyone who can give a coherent update on a case with you was akin to smashing one's head against a wall. Instead, we sent a formal account termination request as we no longer want you to keep and manage our money.

To anyone reading - consider alternatives to Revolut, thank god there's plenty on the market today.

My mother has a Revolut account registered in Slovenia where she is a permanent resident. She had her card reissues and mistakenly it has been done twice - therefore she received two cards in the post. Having reported this to customer services she immediately had her account suspended, and obviously all the money that was on it. It has now been suspended "for security checks" for over two (!) months. Response from the so called customer services are akin to something chat GPT would write, and is not only useless but by now if became insulting. Believe it or not but Revolut also continues to charge her a monthly account fee for a product the can't ever use anymore. Both the app and the web version of the account page crash and log out every 5 minutes, which makes the whole experience look like it's some sort of sham website. I honestly can't think of any other app or website that would crash at such frequency - it is absolutely unusable.

With our patience getting paper thin, I proceeded to ask your chatbot "customer services" agents what is the formal escalation and grievance procedure in Revolut, to which I had no reply. If I continue to have no reply I am taking this case to a regulator and a court. Maybe the fact you got your banking license was a mistake.

I sent two Celine bags for repairs, one required new edging around top handle (£80, took ~2 months), the second bag was a complete restoration (£300, took ~4 months).

The services are not cheap and the timelines provided were not respected on both occasions - I had to chase both orders and it felt like had I not chased, no one would have bothered to return my bags. Delivery fee is charged to the client as part of the services and is something Handbag Clinic bears responsibility for up until the goods are received. UPS claimed that the business address (office building with a concierge) to which they were meant to deliver to was closed at 3pm on a Wednesday... I had to call and sort out the delivery which is not ideal.

Restoration quality is okay, not 5/5 and definitely not exceptional. Little details were missed out (e.g. stitches on leather zippers were not fixed and there are loose ripped up threads hanging), restored leather has a feel of gouache paint applied and I suspect it will rub off in no time. But let's see.

Overall I am not satisfied with the process and not entirely satisfied with the quality of the restoration. I was considering sending more expensive Chanel bags for restoration, but probably won't risk it given the quality of work I have so far seen.

The truth is - for as long as TNT has their governmental contracts they just wouldn't care about these 1 star reviews. In fact, it's very likely that they will only keep getting worse until they hit the absolute rock bottom and some court case takes them out. You are handling documents, not amazon boxes. Not only did your driver never even try to deliver my BRP, they took a picture of their thumb covering the camera to log as a 'proof' of apparently me not being home (spoiler - I was home, waiting for my documents). Is this rock bottom or not yet?

Purchased a pair of Marsell boots which were around €1,000. After wearing them for a couple of months a rear seam on one of the boots came apart. It was likely a manufacturing defect as I've never had that happening before, even after decades of wear. I contacted Marsell being unhappy with the price/quality ratio. They said that they are willing to repair the boots free of charge, but Farfetch has to handle the logistics as they sold me the product. I had my boots repaired so it's a happy ending, but I must say the process was unnecessarily complex. At the beginning I wasn't even sure whether anything will happen at all and I was prepared to ship the boots at my own expense because Farfetch had to connect so many dots before acting (they are the marketplace, there's also a vendor boutique that sold the product and than there's a manufacturer who made the product...). In total it took 3 months to get the boots fixed!

I was a bit concerned to order from them after reading the reviews, but decided to give it a go anyway. They stock all the brands I wanted, and there was a good discount. I ordered £200 worth and shipping was to the UK. Got my parcel on time, no issues at all - products looks good, nothing is damaged etc. No customs troubles either. Very happy so far and will likely order again.

Placed an order on Monday with paid delivery expected by Friday same week. No shipment confirmation for days, phoned up customer services on Thursday and got through to what seemed to be a contact center in India... as you can imagine I got nothing out of that conversation. Lying about lead times hasn't helped a single business to date guys, won't order from you ever and won't recommend. To those reading - please save yourself the stress, pay £10 more and order from one of the trusted UK suppliers to get your lenses the next day.

UPDATE: today is April 5th, it has been 13 working days since I placed my order and there's no sight of receiving it. Customer service is refusing to process a full refund, even when quoted consumer right act. If you keep refusing I will take you to court - I have done so before and won agains dodgy businesses like yours, and I will do so again if needed.

I purchased from La agent several times and had smooth experience all round. My most recent parcel came with slight damage to the outer packaging (perfume box), which is Royal Mail’s fault but worth mentioning anyway. It might be worth rethinking how you pack the orders (I know the aspect of using as little wrap/packaging as possible to reduce waste) so that they arrive undamaged.

Had a very short first (and last) engagement with this business. I booked a same day collection for early afternoon and by the evening of that day it became obvious that no one's going to come. Interestingly I did get half a dozen of random emails from them thanking me for various things, automatically opening an account for me, etc - all kinds of services but not the collection itself. In the evening I went ahead and changed the collection slot of the existing 'order' for next day. Apparently the system didn't change an existing order but created a new one, so all my notes as to what to do with my items were lost. Later that day I receive an invoice in which a suit jacket is called a blouse and two cotton office shirts are claimed to be blouses and require a dry clean at £6 each... Well guys - you've managed to get it wrong three times in two days, I'm impressed. I have requested to receive my items back (and don't forget to give them back to me in the same bag) and I will delete my account afterwards. What I've experienced is not a service, but a headache

Happy with my purchase and the service. Wishlist back in stock updates a super helpful. Overall consistently good experience with Matches. Would be great is you fix wishlist browsing in the app so that it doesn’t send you back to the main page each time you hit the ‘back’ button.

Always a good experience (maybe I'm lucky)

Net-A-Porter has been bad at timing the shipments even during the best of times (a year ago I waited for two weeks for my purchase to be shipped), but covid made this situation utterly ridiculous. I could accept the wait, fine, but the passive-aggressive customer service team on the phone is something truly shocking. "Oh you say you don't want to be our customer anymore? Yeah, whatever. No big deal." I was waiting for them to get back to my email complaint and all I got was a cold apology from CS lead. Guess what? Maybe you didn't have a lot of competitors back in the early 2000s, but now you do. And I'm not shopping with Net-A-Porter again.

This is probably the first time I am leaving a review like this, but in my mind DHL deserves it. They screwed up my shipment, but have managed to address the problem in a polite and professional manner. They were in touch with me regularly over the phone and email, and they made sure that everything possible is being done to keep me informed and get the parcel delivered to me. I was even offered a reimbursement for phone charges and travel costs to the warehouse. This wasn't the smoothest experience, so I think it's fair to give 4 stars, but DHL definitely did well.