United Kingdom
Review of Karen Millen
Well how disappointing the service and quality of Karen millen , quality poor and faulty zip wouldn’t go up to the top , one side different to other didn’t sit right, so I returned two weeks ago still waiting for a refund. How is it they take the money in seconds before order placed , and the received it back over two weeks ago and still waiting a refund this seems to be the normal now
Review of Next
Purchased cosmetic jewellery to go to an event
First time on and bracelet was gone next time I looked
went into Next store to see if I had just got one with a dodgy claps they were all the same. I told the girl on the account that I am now paying on my account for a bracelet that is a very poor quality and the standard on the account was all the same. I am now paying for a bracelet as I can’t return as I don’t have it shocking and bad Service on reporting feedback I won’t be purchasing Next jewellery as the standards have went down be careful as everything seems to break.
Reply from Next
Hi,
Thank you for your feedback, this is really disappointing to hear so we’d really like the opportunity to discuss this further with you.
Please drop us an email on we_are_listening@next.co.uk with a copy of this review and we’ll be in touch shortly.
Review of Debenhams
Sent back a dress £145 day after I received it on the 11 th September I am still waiting for the refund , in October never would I shop with them again , Clearpay should also think twice about working with them , for convenient buying as fare from convenience when you can’t get your money back also
Reply from Debenhams
Hello Barbara,
Thanks for taking the time to leave a review. We have up to 14 days to process your return once received and issue your refund back to your account. Depending on your payment method it can then take up to a further 5 days to show as an available balance again.
I can assure you that the refund for your return will be processed, but if you wish to have a more specific date you will need to contact our customer service team using one of the options below.
https://www.debenhams.com/pages/informational/contact-us
Take care
- Rebecca
Review of Nutrition Geeks
Tried to contact for a refund of this vile product I got worse in every area I purchased for
Asked for help this I haven’t received as wanted to return all the bulk buy . I was ill after taking this I now have found a medical team to test this product to see what’s in I’ll post my feedback
Reply from Nutrition Geeks
Hi Barbara,
We’re really sorry to hear about your experience and completely understand how upsetting this must have been. We can see that you reached out to our email team, and we’re pleased that we were able to come to a resolution for you. Wishing you all the best.
Regards,
Nutrition Geeks.
Review of Nutrition Geeks
Hello
Purchased the three month bundle no difference at all
Got free hair & nail tablets didn’t work nails soft and peeled off worse than ever
Joints and pains worse . Came off it as no change at all for the better , not good result in-fact two bags unopened , a complete waist of money , and on top of that everything skin nails hair worse
Reply from Nutrition Geeks
Hi Barbara,
We’re very sorry to hear you didn’t notice any benefits and completely understand your frustration. Supplements like collagen and Biotin can take several weeks of consistent use before results become noticeable, and individual responses can vary widely. Factors such as diet, lifestyle, and overall health can also influence how quickly changes appear. We appreciate your feedback and that you’ve taken the time to share your experience. Wishing you all the best.
Regards,
Nutrition Geeks
Review of Halara
So bad quality very poor
Difficulty trying to return
Can’t get refund they put it on a gift card when you don’t even want to make another purchase,
Aftercare service none
Avoid
Reply from Halara
Dear Valued Customer,
We’re sorry to hear that your item did not arrive as expected. We strive to make the item as good as possible and appreciate your feedback. If there’s anything we can do to assist you further, kindly reach out to service@thehalara.com (mailto:service@thehalara.com), and we'll be happy to assist you.
If the issue remains unresolved, please don’t worry—just reply to this email. We’re here to assist you.
Thank you for giving us the opportunity to address your concern.
Best Regards,
Halara Customer Service Team
Review of Halara
Received my delivery
But needed to return made it very difficult but after a while trying I completed but only to be told it’s on a Gift card and I have to pay to return this was not brought to my attention on ordering , so I wish my return to be paid to me in the way it was paid and not a Gift card and a return label to be sent , with free return I will update Trustpilot on outcome
Also very poor quality wish to return full order as panda cling to legs also don’t hang right so full order to return
Reply from Halara
Dear Valued Customer,
We’re sorry to hear that your return experience was not as smooth as expected. We strive to make the process as simple as possible and appreciate your feedback. If there’s anything we can do to assist you further, kindly reach out to service@thehalara.com (mailto:service@thehalara.com), and we'll be happy to assist you.
If the issue remains unresolved, please don’t worry—just reply to this email. We’re here to assist you.
Thank you for giving us the opportunity to address your concern.
Best Regards,
Halara Customer Service Team
Review of Haute Florist
Haven’t received them as yet but straight forward to order and loved been able to spread the cost ,
I will update after delivery for my sister that’s nursing her much loved husband
Received the flowers today on time beautiful , and card with message on will use this company again five stare ⭐️⭐️⭐️⭐️⭐️
Reply from Haute Florist
Hello Barbara,
Thank you for your review.
We appreciate your order and are glad the process was straightforward. We're thinking of your sister and her husband during this time. We look forward to your update after delivery.
Kind regards,
Rosie
Review of Harrods
Loved my visit the best beauty department
So friendly and helpful
Reply from Harrods
Dear Barbara Davison,
Thank you for your wonderful feedback.
We are thrilled to hear that you loved your visit and it is great to know that our team was friendly and helpful during your time with us.
Your kind words are greatly appreciated and will be shared with the team.
We look forward to welcome you again in the future.
Best wishes,
Harrods Customer Service
Review of TrainPal
Booked train to Durham I was in two minds to take the car , but thought I’ll give the train a go , it was perfect arrived on time my seat ready , 30 mins in Durham went to return , train clean and on time 30 mins and back in Morpeth , recommend it to all the family I will be doing this again very soon
Review of Bloom & Wild UK
Placed an order Tuesday for Birthday Friday , it said Royal Mail delivery 8am up to 1.30 pm
Delivery attempt at 5.45 pm when everyone is now at Birthday meal so purchased more flowers to take at evening out , when it’s a organised gift your delivery should be am by a
Reliable more precise delivery service when I requested refund very unhelpful continued to deliver late Saturday after the event asked for a refund no help whatsoever. I would never use the service again.
!
Can't find your delivery?
Don't panic! It may have been left in a safe place or with a neighbour. You might also want to double check that we have the correct address in your Order details below.
If something's not right, get in touch with our Customer Delight team and we'll be happy to help.
So why did this not happen on the actual day then and I have already done that and still no help ,
Can't find your delivery?
Don't panic! It may have been left in a safe place or with a neighbour. You might also want to double check that we have the correct address in your Order details below.
If something's not right, get in touch with our Customer Delight team and we'll be happy to help.
Well received my compensation for bad service on the Monday ,
£7.00 credit on to my account as if I would use again ,
And a note this is so you can upgrade your delivery next time to Dpd from Royal Mail , so three days wasn’t enough time
Sorry to many companies doing your service ill not be needing your £7
Reply from Bloom & Wild UK
Hello Barbara,
Thank you for updating your review.
We're really sorry to hear how disappointed you are by this experience and would love to still help.
Please email support@bloomandwild.com and include your order number, the delivery postcode, and reference #4598986 so that we can investigate exactly what has happened here.
Hope to hear from you soon.
Warm regards,
Gemma at Bloom & Wild 💐️
(sent via mail)
Review of Moonpig.com
Reply from Moonpig.com
Thanks so much for your kind words! We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊
Review of Oak Furnitureland
Excellent service from start to finish that’s why we keep coming back love my new furniture 5 star 🌟
Review of Pink Boutique
Not good returned still waiting for refund when I email bounce back email saying I’ll be contacted but twice never did
It was nothing like picture and the material not the same as picture
So retuned the next day still waiting
Reply from Pink Boutique
Hi Barbara, I’m sorry to hear that you weren’t 100% satisfied with your service, and we appreciate all feedback to continue improving our service. Please get in touch with us if you need any other assistance, and we will try our very best to help you. https://www.pinkboutique.co.uk/pages/customer-care Team PB x
Review of Lenstore
Review of Lenstore
Great service each time less than 24 hours from ordering
Not one think negative to say
Review of Lenstore
Always a great service 10/10 quick reliable so ordered my sons from them also great thank you
Review of Cosmetics Now
Placed a order for over £200 on
14 th / 11/2023 never received it 22 days later made contact to cancel the order as I purchased elsewhere delivery service needs looking into along with the fight to receive your refund that I’m still waiting not be purchasing again
Review of Maccosmetics
This is the second time I tried to place an order with MAC cosmetics paid for next day delivery such a bad service no confirmation on order no reply when trying to trace the order no delivery over £70 order don’t use this company less than 1 star
Review of Whiteningstripsdirect
A scam do not purchase never arrives and you can’t contact total rip-off should be stopped I want money back
