United Kingdom
Review of Mira London
Don’t bother ordering. Ordered a jacket on 11th October still not received it. Still not been sent out. They ignore your messages then reply 2 weeks later.
Won’t even need the coat now had to buy another one. I don’t understand why these company’s think it’s ok to take people’s money when they have nothing to send in return for it.
Review of On the Beach
after telling me to go through this all again after writing a review i’ve just been messed about by onthebeach for another 2 months where they pretend to investigate do nothing. after 2 months and nothing asked for an update. told i hadn’t returned the form i was sent on 15th october.
searched for it hadn’t received anything.
they told me they would send it again and i should confirm when i receive it.
next day i received no form but a message saying nothing was gonna be done. they think there treatment has been fair.
thanks for wasting another load of my time over a shocking holiday. customer service is absolutely embarrassing and they’ve no shame they couldn’t care less about taking your money and giving you nothing in return
shocking.
and all the people on here saying how fab and easy they are to use. that’s true i’ve used them before and if your hotel is good you won’t have any problems. but if you end up with a messed up holiday they will leave you there in a mess and make promise after promise to help you then ignore you and do nothing for you.
This company will not help when things go wrong
Reply from On the Beach
Good Afternoon Toni
Thank you so much for your honest review.
I am so sorry the holiday did not go to plan - I can assure you we do care and we're here to help you when you need our assistance.
I can see you've been dealing with our dedicated feedback team and they've since responded - I understand it may not be the news you wanted however I can see a nice gesture of good will on your booking so when you do next book please let us know so we can make sure you take good advantage of that.
Again we do apologize things didn't run smoothly if you wish to communicate this further you can reach back out to our feedback team.
Apart from that have a wonderful day and we cannot wait to get you On The Beach again :-)
If you're ever stuck with any part of your booking you can head to the help centre which give you all the support options.
Kind Regards
Andy-M
Customer Service
Trust Pilot Team
Review of On the Beach
do not book with this company. sent us to an unfinished hotel with no room when we arrived then 2 rooms that had no glass in the balcony with a small child. and no staff and hardly any food no entertainment
promised to help us out every day but did nothing. apologised for our poor treatment on the last day of our holiday and assured us it would be rectified. they offered 280 pound which i refused then they just sent it anyway and ignored my request. it’s so shocking how badly they treat customers 3 months down the line and the complaints just don’t reply and there’s no number to call. ruined family holiday 😩😩😩
Reply from On the Beach
Good Morning Tiffany
Thank you so much for reach out to us good or bad we do thank you for the feedback and we certainly wish to help you further.
I am so sorry to hear about the issues you faced on your holiday this is never the news we like however we do hope we can turn this around for you - I understand it did not go to plan however -
I am going to reach out to you via your booking if you head to manage and send/receive messages you will see a message from the trust pilot team - if you wish to respond to this we can discuss this further.
Kind Regards
On The Beach
Customer Service Department
