Lisa Wormald

Ordered garden furniture on 2nd August, had to chase as no contact from the couriers. Eventually, given a delivery date of 18th August, the courier company cancelled on the day. After numerous calls (and promises of call-backs that never happened), we were advised that road issues near the depot prevented the courier from collecting the items. Then, after chasing again last week, I was informed that the courier had "lost" the garden furniture and that they would be refunding this week. No refund received, and now not answering the phone or emails. Shocking service, and I believe they are SCAMMERS. Avoid at all costs. Now liaising with the credit card company to retrieve our money under Section 75.

UPDATE: Looks like the company has gone into administration, sadly. The main company name is RICHARD GRIFFITH HOUSE PLANTS LIMITED (04667579), and they went into administration on the 2nd September. I have spoken to the administrators this morning, and they confirmed that gardenfurniture.co.uk is the same company. The website is also now down.

Same as many others in here - no verification email received and therefore no pass despite money being taken. I used a hotmail account and have only just learned by reading these reviews that they have an issue with hotmail. Spoke with customer support who promised a verification email would be sent within 48 hours but still no email. Called again today & the UK customer service telephone number is no longer in service! Have emailed for a full refund!

A good service considering our case was running during the Coronavirus pandemic when many staff were furloughed. Our conveyancer always responded to emails or voicemails within 24-48 hours