Michael

I bought a new 2025 Volvo EC40 Black Edition in December 2024. By mid-April it failed (with a baby and dog in the car) showing “Propulsion system requires service urgently” and wouldn’t go into drive. It was Easter weekend, so there was no support, and I had to rent a car to make it to a family event.

Monday, April 21: I called the Ottawa dealership (Volvo at Carling Motors Co. Limited). They told me the next appointment was in two weeks and no loaner was available. After escalating, they arranged a tow and a loaner, and they promised to reimburse my weekend costs. That escalation took six calls and about three hours of my time on day one.

What followed was a month of delays and poor communication. On May 1, I learned the car still hadn’t even been assessed. May 6: still waiting. By May 20, there was still no progress; the vehicle was still waiting to be assessed. I was also still paying to fuel a gas-powered loaner while my electric vehicle was sitting in a parking lot, and I still hadn’t received the reimbursement promised over a month prior. At this point, I wrote to Volvo Canada to explain my situation.

June 2: I took time off work to return the loaner and pick up my EC40. I sat in the vehicle, and the SAME error was lit on the dash. I left and had to return again later that day. They rushed a “software fix” that afternoon, which *appeared* to fix the problem.

June 7: the same error returned again. By then, my new vehicle had spent 43 days at the dealership for the same issue and had been back in my possession for 5 days before failing again. I asked for a concrete plan within two weeks and raised the need to discuss replacement if it was a lemon.

June 19: I was told the “inverter high-voltage axle” was the culprit and it was "fixed" yet again.

June 20: my repaired car was delivered back to me—with a NEW error message showing as it arrived (something about the eCall unit this time). It’s hard to overstate how demoralizing it is to watch a technician drop off your EV while an error is literally on the screen.

Reimbursement from the dealership that they agreed to on April 21 wasn’t sent until July 4 after repeated follow-ups. Separately, Volvo Canada approved compensation on July 22 and told me to expect a J.P. Morgan email within 30 business days to release the funds. Despite multiple follow-ups at the end of August and escalating to senior corporate contacts (including global customer care and Americas leadership), I still received no response.

As of September 9, I’m waiting on yet another service appointment for a grinding vibration coming from the wheel axles, I think. A brand-new EV should not be like this.

Adding insult to injury, at the same time as I have been going through this ordeal with my new EC40, I have been having a legal battle with Volvo’s lease company CDLSI related to my previous vehicle. After I returned my XC60 in condition the representative at the dealership said was fine, CDLSI sent me a letter demanding $1192 for some questionable repairs, including an allegedly missing “tonneau cover” that was never in the vehicle to begin with. CDLSI assured me the charges were in line with the “Guidelines for Excess Wear and Use” per a vehicle return guidebook that I had never seen before, certainly had not agreed to, and which was only sent to me after the fact. Sent *after* the demand letter.

So, a new EC40 that is failing repeatedly, days upon days of wasted time, absurd mistakes, comedically bad communication, reimbursement and compensation promises ignored, and a lease-end dispute totally mishandled.

For a laugh, read the “My Volvo Experience” promise: "Life is precious. So is living. That’s why we created My Volvo Experience to improve your quality of life. It simplifies your day-to-day, helping you save your time and energy for the things that really matter." What a joke.

I initially had trouble with slow upload speed, but service was excellent and got my problem sorted out quickly. MEGA is a great alternative to Dropbox if you care about data security and hosting outside of the U.S.

Adding my one-star to the heap. I just wasted an hour on the phone trying to resolve a simple login issue. Three agents could not figure out how to delete an old account created by my previous government employer. They bounced me around, left me on hold, were argumentative, always wanted me to talk to someone else, and ultimately insisted I was just logging in wrong. Nothing was even resolved. Zero stars for Soumya. Now I really hope I never have to use my life insurance policy.

Even though my job was small, Wolfpack worked with me to produce the custom boxes I needed for my small business. Excellent service and excellent product. Thanks, Ian!

I’ve been using this in my 2021 Volvo XC60 for almost a month. Set up was easy, but it’s been glitchy from day one. It routinely freezes, or the volume control stops working, or the connection drops entirely. It can’t go more than 30 minutes without some sort of problem.

Customer support was very responsive and offered troubleshooting, but the problems actually got worse after a firmware update, so I finally asked for a refund, but they refused because I was then past their 15-day return window—and even it it had been eligible for a return, they require customers to pay for shipping (with tracking) back to China and then add a $25 restocking fee.

Based on other reviews, this thing might work. But it’s definitely buy at your own risk. I’m out CAD $160 for a cheap dongle that I’m sure isn’t worth more than $20 to produce.

Other newer products have better reviews, so I’d suggest you look around. And maybe buy on Amazon so you’re guaranteed a legitimate return policy.

The team at Capital BBQ was excellent—efficient, responsive, knowledgeable, and friendly. This was my first time buying a natural gas BBQ. They answered all my questions about installation, setup, and maintenance. I'm very happy with my purchase, and I would definitely buy from these folks again.

I purchased what was supposed to be a new product. It took a month to arrive. It was in a broken box, repackaged, previously used, and dirty. I asked customer service for a partial refund as compensation for their misrepresentation. After a few hours of back and forth, the final outcome was: "At this time Ring is not able to provide a partial refund due to cosmetic issues." (They did offer to send a replacement, but I would have to pay a replacement fee, wait 7 to 10 days for the refund, and then another month for the "new" unit to ship to Canada. It's almost like they're trying not to care.)