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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the service for its reliability, speed, and security. Customers highlight the fast upload and download speeds, as well as the seamless connection between desktop and phone. People also value the user-friendly interface and the peace of mind provided by the end-to-end encryption, which ensures their files remain private. Many consumers trust the platform to store important personal and work-related data, with some having used it for nearly a decade. Consumers are also impressed with the customer support team, noting their prompt and helpful responses. Reviewers mention that the support team is quick to investigate and resolve issues, often providing clear and easy-to-follow instructions. Some users who had problems recovering their accounts after losing access were grateful for the support team's assistance in restoring their data. The cost-effectiveness of the service, including the generous free storage option, is another aspect that customers find appealing.

Based on these reviews

Rated 4 out of 5 stars

The only cloud storage service I found that deliver 8Tb at an affordable price. With other cloud storage services I had a lot of issues with big size high quality videos, instead with Mega sharing the... See more

Company replied

Rated 4 out of 5 stars

Sophisticated, tweakable features will be a nice surprise if you expected just another sluggish, boring Cloud app, but likely confusing to a noob. Their commitment to privacy is commendable. Just don'... See more

Rated 4 out of 5 stars

They reinstated my account after this review, it's back up now and they finally told me why it was taken down. It was a random zip file from years ago that someone reported.

Company replied

Rated 5 out of 5 stars

I have been a free plan user of Mega.nz for over 10 years on Linux and Windows for my home needs. I am very satisfied with their service that gives me 50 GB of cloud storage, making my files a... See more

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Rated 5 out of 5 stars

I accidentally deleted an important folder while I was still a free user (even from the Rubbish Bin). When I contacted MEGA support, they replied within 24 hours and explained that I could try the R... See more

Company replied

Rated 5 out of 5 stars
Verified

Mega has been a game-changer for me. It’s fast, reliable, and truly respects privacy, which is rare these days. I never have to worry about my files getting lost or stuck during syncing, and the clean... See more

Company replied

Rated 5 out of 5 stars

I have been using MEGA since 2020 and its been so reliable! Super fast, amazing connection between Desktop + Phone. Super fast Uploads & Downloads. They just improved their interface as of Febr... See more

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Rated 5 out of 5 stars

I’ve been using MEGA.nz for a while now, and honestly, it’s been great. The platform is super easy to use, fast, and I really appreciate the focus on privacy and security. What impressed me the m... See more

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Rated 5 out of 5 stars

Awesome experience. Service is super fast, secure and affordable. No cloud storage is this minimal and easy to use. They even have rewind option to recover your deleted files from last 30 days to 180+... See more

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Rated 5 out of 5 stars

I have been a user since September 10, 2014, Pro Lite 400GB, I pay an annual plan. The other day, July 5, I received an email from MEGA informing me that they were giving me another 350GB+S4. The... See more

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Rated 3 out of 5 stars

The support doesn't exist. There download app is non functioning and support is non-responsive. I paid before but the app was always buggy so I went back to free. Honestly Google drive offers basi... See more

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Rated 5 out of 5 stars

Used it for about 6 months. I have a premium subscription and together with autosync, I use it as a backup/increased storage incase my phone gets stolen or broken (has happened already to me) I trie... See more

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Rated 5 out of 5 stars

I am EXTREMELY happy with Mega, mainly because you can sync certain folders to your Mega account. So, I've synced the most important folders in my PC, so whatever files/data is in the synced folder,... See more

Company replied

Rated 5 out of 5 stars

Nice Service Hope they offer more flexible plan for PRO IV OR V tier. Nice Upload Speed after disable http in sync mega desktop app. Hope can setup one time temporary link generator without the ne... See more

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Rated 5 out of 5 stars

A simple and intuitive encrypted web-based solution working with any browser. No maximum file size, it has just uploaded a 63Gb file overnight at speeds between 2.0 and 2.3 Mb/s. Downloads are muc... See more

Company replied

Rated 5 out of 5 stars

MEGA is easily one of the best cloud storage services available. After much research, this company offers the best in the business. Furthermore, their security and privacy is unmatched. I've used MEGA... See more

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Rated 5 out of 5 stars

I used to use MEGA for a long time and was never disappointed or experienced data loss. It ended with top-notch customer service two days ago. Thanks MEGA team

Company replied

Rated 5 out of 5 stars

I have used Mega or Megasync for about ten years originally on MacOS with iMac, MacMini, and MacBook Air and when Apple upset me I installed Linux on all my computers. Mega has never let me down -eve... See more

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Rated 5 out of 5 stars

I am a subscriber of Mega VPN. My country's censorship blocks many platforms, and a VPN is basically a neccessity. Every other VPN is so expensive in my currency, often being 10$ while Mega only offer... See more

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Rated 5 out of 5 stars
Verified

At first, I just reported malware links to mega and they took them down within 5 minutes. After a while of reporting, I decided to actually try them and I was impressed. it's very generous to giv... See more

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Rated 5 out of 5 stars

There was a bug on my subscription status where it showed that I don't have a valid subscription when my payment had been rolling normally. I contacted support and they were immediately investiga... See more

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Rated 5 out of 5 stars

I have been with Mega about 10 years now, and it has been such a reliable experience with them. I trust them with things(personal photos) and subjects(study and research) that are very important to m... See more

Company replied

Rated 5 out of 5 stars

It is my sync system for a long time. REcently I got some problems after an update of my operating system and the support teams helped me a lot to solve the issue, that was not actually related to the... See more

Company replied

Rated 5 out of 5 stars

really fast response on a PRO account From their first reply there was enough information to solve the problem from at least 2-3 different angles covering multiple use-case scenarios, and with ste... See more

Company replied

Rated 5 out of 5 stars
Verified

A very convenient online drive. The free plan gives you a whole 20 gigabytes, and I even got an extra 5 gigabytes for signing up. There are no limits on uploading large files at once—I uploaded 4 giga... See more

Company replied

Rated 5 out of 5 stars

My experience with their service was awesome. They reply fast. Communication is helpful nice and very clear. They solved my problem within a day. Thank you to MEGA team once again:)

Company replied

Rated 5 out of 5 stars

They were super quick to reply to my problem, gave me a high detailed easy to follow procedural guide to solve it, and I had it done in a question of minutes. Superb service and always works perfectly... See more

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Rated 5 out of 5 stars

I love MEGA app and definitely recommend it to everyone for data stocking , kept my memories for 5 years + and for sure ill continue to use it

Company replied

Rated 5 out of 5 stars

1) speed 2) security 3) compatibility with Linux 4) support Before I switched, I used to use OneDrive. It was unreliable—slow, crash-prone, and poor with small files. MEGA is about five times fa... See more

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Rated 5 out of 5 stars

I'm so happy that they came up with mega and provide us the best and simple way to store and manage data. I'm using mega from past few years for storing and managing my personal life data and work dat... See more

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Rated 5 out of 5 stars

I wrote in after being told this company was user friendly. They have gone above and beyond to help me with my Linux issue, and not only fixed it, but did it timely and with compassion. I was a HUGE D... See more

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Rated 5 out of 5 stars

The costumer support desk responded at lightening speed, and was not only very helpful, but also considerate and kind. Additionally, the generous free storage space and encrypted transfer and file sto... See more

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Rated 5 out of 5 stars

I contacted MEGA support abount a VPN configuration. The support gave me prompt feedback, but the feature I was looking for was planned but not released yet. What I found really great is that the s... See more

Company replied

Rated 5 out of 5 stars

The cloud is gr8 ,I have free 50 gb storage with gr8 access to all my pictures and files and gr8 help on customer service ,defo recommend a

Company replied

Rated 5 out of 5 stars

Been using for some time since moving from google drive and photos, good service and excelent support. Helped me out really fast when I messed up my S4 files structure.

Company replied

Rated 5 out of 5 stars

I've been using MEGA since 2016, and I’ve had nothing but good experiences with it. The service is solid, fast, and secure – I’ve never had any issues with syncing or storing my files. Recently... See more

Company replied

Rated 5 out of 5 stars

I am happily able to store all the files I want to and when there are problems with MEGA. The workers are able to help solve them.

Company replied

Rated 5 out of 5 stars

Awesome app! Customer care is top notch and the entire experience is user friendly. Will definitely recommend!

Company replied

Rated 5 out of 5 stars
Verified

I've been with Dropbox for about 10 years with Linux. In that time Dropbox has failed in many respects - specifically for me the inability to selectively sync files to the local drive on Linux (MEGA... See more

Company replied

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Company details

  1. Web Collaboration Platform
  2. Cloud Storage Service

Information provided by various external sources

MEGA The Privacy Company was architected around the simple fact that cryptography, for it to be accepted and used, must not interfere with usability. MEGA is accessible without prior software installs and remains the only cloud storage provider with browser-based high- performance end-to-end encryption. Today, millions of business and personal users rely on MEGA to securely and reliably store and serve petabytes of data. We believe that this success is the result of MEGA's low barrier to entry to a more secure cloud.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

I am happily able to store all the…

I am happily able to store all the files I want to and when there are problems with MEGA. The workers are able to help solve them.

October 17, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for your kind words! We’re happy to hear that MEGA helps you store your files easily and that our support team was able to assist you when needed. We truly appreciate your trust and support- it keeps us motivated to keep improving!

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Rated 5 out of 5 stars

recommend!

I love MEGA app and definitely recommend it to everyone for data stocking , kept my memories for 5 years + and for sure ill continue to use it

September 10, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for your kind words and for being with MEGA for over five years! We’re thrilled to know you’ve trusted us to keep your memories safe and that you’re happy with the service. Your recommendation truly means a lot to us!

Rated 5 out of 5 stars

Very fast and reliable

Very fast and reliable
Patience and courtesy

October 7, 2025
Unprompted review
MEGA logo

Reply from MEGA

Hello,

Thank you so much for your kind words! We’re delighted to hear that you find MEGA fast, reliable, and that our team provided courteous support. Your feedback means a lot to us.

Rated 5 out of 5 stars

The cloud is gr8 ,I have free 50 gb…

The cloud is gr8 ,I have free 50 gb storage with gr8 access to all my pictures and files and gr8 help on customer service ,defo recommend a

October 6, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for your kind words. We are pleased to hear your are a happy MEGA user.
If you ever need assistance or have feedback, don’t hesitate to reach out.

Rated 5 out of 5 stars

Very satisfied user for over a decade...

I have been a free plan user of Mega.nz for over 10 years on Linux and Windows for my home needs.

I am very satisfied with their service that gives me 50 GB of cloud storage, making my files available across all the devices (mobile, laptop, and gaming PC). Their paid plans are well above my requirements, so upgrading won't justify costs; otherwise, I would love to support this business.

One suggestion for the Mega.nz team: consider offering bundle plans, probably MS-Office 365 or an LLM service like Gemini/Claude/OpenAI, and I'll be happy to subscribe to such a bundled plan.

Best wishes for the Megz.nz team, and I can't thank them enough for providing me free services for over a decade.

October 3, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you for using MEGA and thank you for your support!
Regarding your suggestion, we have now passed it on to our team for consideration.
We appreciate all feedback and are working to improve and integrate new features with this feedback in mind.

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Rated 5 out of 5 stars

Top-notch custom service, trustworthy, and easy-to-use application

I used to use MEGA for a long time and was never disappointed or experienced data loss. It ended with top-notch customer service two days ago.
Thanks MEGA team

October 1, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for your kind words and for being a long-time MEGA user! We're thrilled to hear you've had a consistently positive experience and especially glad that our customer service team was able to help recently.

Your support means a lot to us, and we’re committed to continuing to provide a secure and reliable cloud storage solution you can trust.

Rated 1 out of 5 stars

They deleted all my files

They deleted all my data just because I had not logged in for over 3 months! All my files, photos, documents… Don’t trust Mega with your files.

September 27, 2025
Unprompted review
MEGA logo

Reply from MEGA

We’re very sorry to hear about your concern. To clarify, free MEGA accounts and their files do not have an expiry date. Accounts only risk suspension if there is no login activity for 3 months, and we always send several warning emails beforehand. We’ve already requested more information here on Trustpilot. Please send an email to support@mega.io so our team can review your case.

Rated 5 out of 5 stars

Awesome app

Awesome app! Customer care is top notch and the entire experience is user friendly. Will definitely recommend!

September 27, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you for your review! We are thrilled to hear about your great experience with us.
We look forward to continuing with this excellence. Thank you for choosing Mega!

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Rated 1 out of 5 stars

This service wend down the drain.

Been a client for several years now. At the beginning everything worked fine and I was quite happy with the service. For at least a year now, though, it became gradually harder to connect to their server with their iOS app, and from a web browser. The sync seemed to be operational, but when I was trying to open the web or mobile app, I was just getting timeouts. At first I suspected that they were filtering my VPN, but I had same experience through direct Internet connection.

Their support was absolutely unsupportive, pasting some template responses in the spirit of "have you tried turning it off and on again".

Now that I decided to cancel my subscription, it turns out that it's not an easy task. In my mobile app, it was really hard to reach the Cancel subscription button because the app kept hijacking my efforts by showing the dreaded reconnecting... screen and I needed to kill it and start over. Eventually I managed to go there i tap the button, and then another obstacle appeared - they insisted that I need to do it from the web browser "because I have had created my subscription there" (what a madness, ffs!). But every time i opened MEGA in the phone browser, on Login it kept switching unconditionally to the app.

Now, on my computer, I've been met by another issue - the Cancel subscription option is nowhere to be seen where the instruction that I got on the phone instructed me to look. Eventually, after clicking around, I found it, but... every click triggers some dreaded gray circle indicator, and it's slow, and particularly when I click on cancel subscription, the circle never goes away.

It seems that MEGA are very friendly when you are about to pay, but absolutely disastrous when it comes to support and, God forbid, cancelling subscription.

The only reward now is that I actually feel victorious after managing against all odds to cancel my contract with this ridiculous service.

P.S. Failed to cancel my subscription in time, and although I cancelled it within an hour after they took money out of my card, they declined my request for a refund. A user-friendly business would never charge a dissatisfied customer for a service they didn't want and didn't use. Don't go there, MEGA has become one of those companies that only look out to take your money and don't care about the service you're getting.

P.P.S.

Contacted MEGA directly (earlier attempts were aimed at cancelling the payment in Revolut, which failed), and here is the response:

"You have been warned about auto-rebilling when you subscribed to the plan". SO, FOLKS, BE WARNED!

September 27, 2025
Unprompted review
MEGA logo

Reply from MEGA

We’re sorry to hear about your experience. We understand how frustrating it must have been for you, and we regret that you were dissatisfied with our service. Your case has already been reviewed through our support team, and as per our Terms of Service, subscriptions are non-refundable once renewed. That said, we value your feedback and will use it to improve our service and cancellation process.

Rated 5 out of 5 stars

It is my sync system for a long time

It is my sync system for a long time. REcently I got some problems after an update of my operating system and the support teams helped me a lot to solve the issue, that was not actually related to their application.

September 24, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you for your feedback! We are pleased to hear we were able to resolve your issue.
Your feedback means a lot and we appreciate your support. Should you require any other assistance, please don't hesitate to reach out to us. Thank you once again.

Rated 1 out of 5 stars

Anticonsumer & Getting Worse

Just like all shady businesses, they try to look great at first. But eventually, their products and services start to deteriorate in quality. MEGA is no exception. At first, it had fast loading. Its users wouldn't have their accounts deleted like crazy. Now, that's no longer the case. Their accounts get unreasonably deleted, the webpage loading has started to lag, and customer support service became unhelpful. I would warn people to avoid using MEGA like the plague now. You're better off using torrents and torrent websites at this point.

September 23, 2025
Unprompted review
MEGA logo

Reply from MEGA

We’d like to look into your specific case further, but we haven’t received a response to our earlier request for more information. If you’d like us to investigate directly, please contact us at support@mega.io
and our team will be happy to assist you

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Rated 5 out of 5 stars

Excellent Support – Folder Successfully Restored

I accidentally deleted an important folder while I was still a free user (even from the Rubbish Bin). When I contacted MEGA support, they replied within 24 hours and explained that I could try the Rewind feature, which is available for paid users. I upgraded my account and tried, but unfortunately, I couldn’t restore it since the folder had been deleted shortly after uploading (about half an hour later).

I reached out to support again, and even though recovery wasn’t guaranteed, they went the extra mile and restored my folder from their end. I’m really grateful for their quick response and helpful assistance. Excellent support!

September 17, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for your kind words. We are pleased to hear your are a happy MEGA user.
If you ever need assistance or have feedback, don’t hesitate to reach out.

Rated 1 out of 5 stars

Deleted all my files

They just deleted all my files that I’d been collecting for years, including all my photo albums, simply because I didn’t upgrade to a pro plan. Take my advice: you’re better off using Google Drive than dealing with this scam.

September 22, 2025
Unprompted review
MEGA logo

Reply from MEGA

We’re sorry to hear about your experience. To clarify, MEGA never deletes files simply because a user does not upgrade to Pro. Free accounts remain active as long as they are used. Data may only be deleted after at least 3 months of account inactivity, and multiple email notifications are always sent beforehand.

Rated 5 out of 5 stars

Excellent customer support and generous storage

The costumer support desk responded at lightening speed, and was not only very helpful, but also considerate and kind. Additionally, the generous free storage space and encrypted transfer and file storage settings are a relief. An absolute go to when it comes to cloud storage!

September 19, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you for your glowing review! We are thrilled to hear about your great experience with us.
We look forward to continuing with this excellence. Thank you for choosing Mega!

Rated 5 out of 5 stars

Problem resolved quickly and professionally

I contacted MEGA support after a storage-related issue, and their team responded quickly and professionally.
My data was restored and I received clear instructions to prevent future problems.
Good service, efficient support, and respectful communication.

September 14, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you for sharing your experience. We're glad to hear that our team was able to assist you promptly and professionally. We appreciate your feedback and remain committed to delivering reliable support.

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Rated 5 out of 5 stars

My experience with their service was…

My experience with their service was awesome. They reply fast. Communication is helpful nice and very clear. They solved my problem within a day. Thank you to MEGA team once again:)

September 13, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you for your thoughtful feedback. We're pleased to hear that your experience with our support team was positive and that your issue was resolved promptly. Providing clear and efficient assistance is a priority for us, and we truly appreciate your recognition.

Rated 1 out of 5 stars

Mega app storage feels like a complete scam.

Mega app storage feels like a complete scam. At first, they offer free storage to gain people’s trust. Once users upload important files and data, they suddenly pressure them to buy a paid plan if they want to keep using the storage. The worst part is that they even delete all files from the free storage, leaving users with no choice but to pay.

September 15, 2024
Unprompted review
MEGA logo

Reply from MEGA

We’re sorry to hear you feel this way. To clarify, MEGA offers free storage to all users, and there is no requirement to upgrade to Pro to keep your files. Free accounts remain active as long as they are used. Data is only removed after a minimum of 3 months of account inactivity, and multiple email reminders are always sent before any deletion occurs. We regret any misunderstanding and appreciate your feedback.

Rated 4 out of 5 stars

They took down my account without…

They reinstated my account after this review, it's back up now and they finally told me why it was taken down. It was a random zip file from years ago that someone reported.

September 4, 2025
Unprompted review
MEGA logo

Reply from MEGA

We’re sorry to hear about your experience. We understand how important access to your account is, which is why we’ve already reached out to you directly by email to look closely into your case.

Please check your inbox for our message, and if you haven’t received it, kindly contact us again at support@mega.io
so we can resolve this for you as quickly as possible.

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