KC2020

I ordered the whole gnome sequencing full kit to try to get answers for me and help my doctors in my treatment of a multisystemic disease process that occurred during the COVID pandemic (2022). I received results about 5 months later and suprised because it missed identifying diseases that I have confirmations of having and that are in my family genetics (same diseases). I was suprised when I was charged another 300 some odd dollars for a subscription to have access to my results. I paid it initially because I believed through their marketing that this would be a benefit to my diagnostic process. I was wrong.

Sequencing.com lied, continued to lie about their product, and then lied about me when spoke up about what they did. Their testing was wrong, faulty and it contributed to delays in medical care and cancer diagnostics and treatment. While they did refund 119.90 , in subscription fees for three months, over a thousand was spend in their fraudulent testing and reporting programs that were wrong and a genetic counseling appointment they offered that was counted as completed even though it never did happened due to an internet connection loss when trying to connect to the counselor. No refund of that was offered either. My doctors would not accept any data from this company as valid. This includes the three regional hospital systems and research and regional hospitals here.

I wrote an initial review of this alerting the consumer public because my experience shows that this is a scam and completely worthless when it comes to your health and getting treatment and they are profitting off your concerns for your help. Sequencing initially flagged my review for being "false information" (sound familiar), but when I countered with facts to Trustpilot, they reinstated my review. Sequencing then began a series of emails trying to get me to remove the review (that basically states exactly what I did above), and finally offered to refund 3 monthly charges of subscription fees, even though I was out for significantly more than that. I added this action to my review, in all fairness, so that people would know that Sequencing did refund three months of over 2 years of subscription payments, processing fees and such. Later when 21 and Me sold and went bankrupt and with the current data environment in 2025, I asked for all my data to be removed and deleted from their site because I didn't want it sold or accessable to anyone but myself. The representative argued with me about that in email, and warned me that I will never be able to access any of that information again because it will be gone. This is exactly what I wanted and I asked them to delete my information again.

It has been a couple months and today I was emailed erroneously by Trustpilot who notified me that my review had been deleted because of profanity and accusing me of using sexually degrading language. I asked for screen shots of this because I have never written a review that denegrates ANYONES sexuality. I was told to rewrite the review and given no screen shot providing proof of any of this.

We will see if TrustPilot will continue to suppress my experience with this company and if they are trustworthy for reviews, which in my experience to date, is questionable. For reference, I am a Phd level, health care field professional, licensed in multiple states and no attachment to any financial or material outcome for this company, TrustPilot or any other company.

I had a Credit One credit card with a 1000.00 limit for around a year. I have made payments on time and for over the minimum payment amount constantly. No late payments ever. I successfully paid off my account, from the checking account that I have used all year and opened my account with on 7/12/24. Credit one put a security freeze on my account FOR PAYING MY BILL OFF. I am not kidding. I was notified only when my card declined for a purchase. When I contacted them on 7/22/24 to see why it was frozen, they informed me that they needed to verify that the checking account I had paid from was actually mine. Now remember, this is my only checking account, the account I opened the card with and have made every single payment with. This action is the most ridiculous act of a credit company that I've ever heard of. They stated it was for security reasons to make sure I hadn't had a fruadulent PAYMENT. They received my payment from that account on 7/12/24 when the payment was made. I submitted my bank statement (blacking out important information because I feel this company is a scam with this) showing that the payment did indeed come from my account and had been paid to them (which they never disputed-- they only disputed that it wasn't me paying the account--totally false). I asked more than 6 times in the phone call for the agent to close my account. He refused. I told him I was going to pursue legal action for fraud with the attorney general of Nevada and contact the BBB. At that point he wanted to send me to recovery services, which I declined and instructed him to close the account, which he lied and said he did. I found out he did not when I checked the account after the call and the next day. I made a complaint with BBB and they manufactured fake documentation stating they had sent me a verification letter for the payment and notified me of the freeze on 7/12/24. I had, between 7/12 and 7/22, searched my online account documentation and letters file on thier website more than 10 times looking for any letter from them. None was present. I did not receive one in the mail either. They finally closed my account and sent an official letter after BBB got involved. I am now going to the Nevada attorney general to file a complaint and encourage all of you to as well and potentially look at a class action suit against them for fraud.