I haven't seen anything like Velkommen.dk. I have been charged 17299 dkk for electricity even though my heat pump was registered in their system and in BBR. I have reached out customer service 3 times and I was promised to be refunded around 13000 dkk back but nothing so far. Their AIBot is useless, no reply in chat by customer service... When I was writing this, I was on the line and I had to wait minimum 90 minutes so far. I don't know, can be longer even. I am seriously considering to apply Police for aggravated fraud because I can't find a better case name for that. I strongly recommend people to avoid this company.