Poor experience
Poor experience. I received my products, but a lot later than stated having paid for expedited delivery. Communication from the company was awful. I had to call them to ask where my order was, having not received anything for a week and was told one of the items I had ordered wasn’t in stock but they had emailed me to tell me this and that my order was on hold. I checked all email folders and couldn’t find anything. I had to ring them again to say I also hadn’t received an invoice receipt, to which I was told “we have emailed you so that’s your problem”. I’ve now recently tried to return an item and they said they would email me a return form, again no reply. Started to think there was an issue with emailing system, however the reminder to provide a review has come through fine. Confirms a level of Unprofessionalism and no courtesy or empathy for their customers
Reply from Test4Less
Thank you for your review, Louis. We appreciate all feedback from our customers, be that positive or negative. Are you able to provide an order number to us at all?
Looking into the only order on the system with your full name, Louis Tasker, I can see that an order was placed at 9:36pm on 20.11. One of our team members then contacted you via email on 21.11 to advise of the out-of-stock item. Apologies if you didn't receive this. Once the team had made contact with you, on 22.12, we switched the out-of-stock product with an 'in stock' alternative' and immediately dispatched this to you.
Our courier tracking shows that the parcel was delivered on 23.11 at 2.19pm, and left in a safe place. An SMS notification of this was sent to you. Could you clarify where your week waiting time came from? If there is any discrepancy in our information, we'd very much like to get to the bottom of it.
I would also like to clarify that review requests come from us but via TrustPilot directly, so any automated messages sent via our own emailing system potentially could've been filtered out.
If you could let us know your order number to confirm, we can look into this further for you. Kind regards, Test4Less.
