SGS Engineering Reviews 56,477

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company's responsiveness and helpfulness, particularly highlighting the positive interactions with customer service representatives. Many reviewers appreciated the speed of delivery and the quality of packaging, while also mentioning the robustness and build quality of the products, especially considering the price point. However, some consumers reported issues with the delivery service, mentioning damages during transit. There are mixed opinions about the products, with some reviewers expressing satisfaction with the quality and performance, while others reported receiving items with minor defects. Some consumers also reported issues with the contact. Despite these issues, the company's customer service team is generally praised for their efficient and helpful approach in resolving problems.

Based on these reviews

Rated 4 out of 5 stars

I am writing a review on my experience with SGS own brand petrol grass strimmer/bush cutter. It was purchased 4years ago. The grass trimmer is very good in term of reliability and performance for the... See more

Rated 4 out of 5 stars
Verified

20+ orders so far and all bar one have been perfect. That one however was absolutely terrible, poor communication, missed deadlines, broken promises and took weeks to resolve. Oh, and on one other... See more

Rated 5 out of 5 stars

Bought an SGS engine hoist off a mate, who had misplaced a few of the bits and bolts for it. Gave SGS a call who didn’t have the bolts in stock for it, but the chap I was emailing very kind... See more

Rated 5 out of 5 stars

We needed to get tools for the same day and SGS had them in stock, delivery was going to be too late so we had to come collect it from the showroom in Derby, time was tight as I was coming from 4 hour... See more

Rated 5 out of 5 stars

Bought an SGS wet and dry hoover from SGS, and it's so perfect, it's light and manoeuvreable, which is great, picks up every cat hair, it doesn't block up If you're thinking of replacing your hoo... See more

Rated 5 out of 5 stars

I ordered a 3 tone low profile jack for my car after just one use and a few weeks in my garage I went to use it again and there was a massive patch of oil under it. Emailed customer services through t... See more

Rated 5 out of 5 stars

I’ve been buying various items from SGS for at least 5 years and they are one of the most efficient, customer focussed, customer caring companies I can think of. Their equipment is well made, fits to... See more

Rated 3 out of 5 stars

Decent price on a lawnmower and good communication on delivery. Shame about the packaging as one of the engine mounting bolts had popped off, (have pictures to prove). I didnt make an account and coul... See more

Rated 5 out of 5 stars

Very easy to deal with and actually speak to a person than a machine. Well versed knowledgeable staff, no issues with transactions. The compressor was competitively priced and well made. Delivered nex... See more

Rated 5 out of 5 stars

It’s been a very long time since I’ve received customer service on this level. Truly exceptional and on top of that a great range of tools, super fast deliver times and really good products. I coul... See more

Rated 5 out of 5 stars

Really helpful with delivering items to North East Scotland. Two other companies had just cancelled my orders when they saw my postcode, so they lost out. When the courier had trouble finding my addre... See more

Rated 3 out of 5 stars

tool chest delivered damaged ,crushed or dropped most likely in transit by the clowns employed to deliver ..looking at previous posts I am not the first to receive damaged items ..nice customer servic... See more

Rated 5 out of 5 stars

Simple, fast, helpful, and efficient.... The typical great service from SGS Engineering. I emailed Ryan from an old email querying replacement parts for a well used strimmer I bought from them years a... See more

Rated 5 out of 5 stars

SGS..have been very clear with constant updates all the way through..delivery was exceptionally quick..with the delivery company being very precise and clear with times..the three man team that delive... See more

Rated 5 out of 5 stars

The speed that they work, There service dept and customer support is Highly recommended, A first class service. My strimmer had a few minor issues process from start to finish was superb Received a re... See more

Rated 5 out of 5 stars

The tool box was delivered on time but unfortunately the item was damaged in transit. Probably as it should have been a 2 man lift. After contacting customer services the problem was resolved quic... See more

Rated 5 out of 5 stars

After my sgs tool chest breaking, a few months later i was able to get in contact just via email and under warranty they sent me out a whole new bottom part of the box including the handle (the origi... See more

Rated 5 out of 5 stars

I recently needed to replace the 2 bonnet struts on my Hymer motorhome I went to a local caravan dealer at Southport and before I had finished my sentence the head shake said it all😐 Get in touch wit... See more

Rated 5 out of 5 stars

I bought their 42 inch tool chest didn’t want to spend thousands in a tool van. I am really happy with the box it’s made really well. it was delivered really fast and in perfect condition iv had the... See more

Rated 5 out of 5 stars
Verified

I had my doubts about the tool chest I had ordered, but as it was only for a few tools at home my thought was it will do! It is an Excellent tool chest on wheels, no it’s not snap on but neither is t... See more

Rated 5 out of 5 stars

Communications with Ryan were superb. Very swift and helpful replies, and went above and beyond to ensure that the parcels were delivered while someone was there to recieve them. Had a quick look at... See more

Rated 5 out of 5 stars
Verified

After much research into replacement 21" self propelled rotary lawn mowers I ordered an SGS branded one, fitted with a Honda engine. The price was fantastic given that it is Honda powere... See more

Rated 3 out of 5 stars
Verified

First attempt at delivery failed driver said couldn't gain access to the building took day off work to wait in for this my door was never knocked on and the intercom buzzer was never pressed. Delivery... See more

Rated 5 out of 5 stars

I've only ever bought SGS Air Compressors. Superb quality, rapid delivery, and second to none customer service. I had a problem with my latest delivery. But it wasn't the fault of SGS. It was th... See more

Rated 5 out of 5 stars

I popped into the trade counter today to see if I could get a replacement filter for my sgs compressor that I had snapped the thread off on. Within a short time, I was provided with one from the spare... See more

Rated 5 out of 5 stars

I received my roller cabinet within two days, it was due to be delivered next but was let down by FedEx. Also the unit was damaged on one corner, again I believe the fault lies with transportation... See more

Rated 5 out of 5 stars

Ordered an air compressor from this company and although I had an issue with their delivery charge they sorted it out over the phone. Placed the order around midday and my compressor arrived the follo... See more

Rated 5 out of 5 stars

So, about 10yrs ago I bought an SGS petrol strimmer (still going strong) because it was great value. Now needing a mower I looked online and settled on the SGS self propelled 46cm mower. Wow! Easy a... See more

Rated 5 out of 5 stars

Fantastic service from Matt today all over the phone. The guy went above and beyond! What a company and what a member of staff they have. Awesome

Rated 5 out of 5 stars

Ordered a tool cabinet "SGS Mechanics 6 Drawer Tool Box Chest & Roller Cabinet STC300", on offer at £109.99. I hadhunted around to find a tool cabinet at a reasonable price, but nothing came close... See more

Rated 5 out of 5 stars

Hi everyone just wanted to write this review I ordered some tool storage/tool chest/benches from sgs last night they called me this morning to say they was delivering today if possible, Dave who deliv... See more

Rated 5 out of 5 stars
Verified

Arived when told it would. Couldn't believe how robust it appeared and how well made it was for the price paid (Being an Engineer I am critical of suitability and quality !!) Used it for the first tim... See more

Rated 5 out of 5 stars
Verified

Product arrived in two days of ordering. Item was a self assembly mechanics tool cart and went together with no drama. Odd number of washers supplied, had to add a few of my own to make up the numb... See more

Rated 5 out of 5 stars
Verified

Used SGS Engineering for some time now and always been most satisfied with not only the products but the very fast service received. I have a heavy duty large tool cabinet that copes with my very larg... See more

Company replied

Rated 5 out of 5 stars
Verified

I always use sgs for our equipment. Always fast and efficient. Recently had to purchase something personal for myself. As a complete novice, I needed help. And that came from Johnny Ryan. A cre... See more

Company replied

Rated 5 out of 5 stars
Verified

the petrol multicutter arrived when stated,i opened the box to check the contents and everything looked as it should.although i have not put machine together yet or tried to start, the machine looks t... See more

Rated 3 out of 5 stars
Verified

Great pricing, though upon the delivery the compressor looked like it'd had a bash in transit and oil was leaking from the crankcase. The packaging looked like it could've been better to prevent t... See more

Rated 5 out of 5 stars

I purchsed the affordable 5 in 1 multitool and for some reason the strimmer headbecome detached off whilst in use and bits flew out down an inaccessible grassy bank. After a couple of exchange... See more

Company replied

Rated 5 out of 5 stars

Great product. I purchased tool cabinets few years back now and they look and serve me very well. I decided to purchase few more storage draws for my work. Unfortunately they came damaged. Customer se... See more

Rated 5 out of 5 stars
Verified

I purchased this amazing SGS low profile 2 ton trolley jack after purchasing a similar product on ebay which was £10 more and turned out to be a cheep chinese quality and faulty i am amazed at the... See more

Rated 5 out of 5 stars
Verified

Bought a 3 ton Trolley jack from SGS engineering in Derby and it arrived today and I have to say that it is a superb bit of kit. Well designed, well built, sturdy and immensely capable. And whereas yo... See more

Rated 5 out of 5 stars
Verified

I initially purchased just one strut for my roofbox but after fitting realised I should have bought a pair which is advisable anyway when replacing suspension struts. Excellent service again, easy tas... See more

Rated 5 out of 5 stars

I ordered a 6.5KVA generator it arrived very quickly. During assembly, I found that a rubber foot had not adhered to the bolt properly during manufacture so it came. I could still use the gene... See more

Rated 5 out of 5 stars

I made a general enquiry to see if this company could re-gas my kitchen cupboards struts - they were over 10 years old and had lost their gas. I had a response within 24 hours from Nathan at SGS who... See more

Company replied

Rated 5 out of 5 stars

I have a 5 in 1 multitool which I bought last year. I hadn't used it for a couple of months and decided to prune the hedge. On trying it, it ran for 5 minutes and then died. I contacted the help line... See more

Rated 5 out of 5 stars
Verified

Ordered 3 bottle jacks, said next day delivery. Two arrived as promised, one was held up at couriers. Jade at SGS replied to my enquiry within an hour, as to when this will be delivered and again was... See more

Rated 5 out of 5 stars
Verified

I initially ordered the wrong struts, Nathan and the team at SGS could not have made the returns process easier. They then made up new struts to my spec which were delivered the very next day. Brillia... See more

Company replied

Rated 5 out of 5 stars
Verified

Had problem with first delivery as it had been damaged by a fork lift truck. New replacement sent with a two day window. Nathan the guy i dealt with was very helpful and kept me Informed of the who... See more

Rated 5 out of 5 stars
Verified

Ordered Milwaukee Impact Driver, came 2 days earlier than quoted, good price compared to Screwfix/Toolstation. Haven’t had chance to use it yet, but already have Milwaukee drill and multitool and had... See more

Company replied

Rated 5 out of 5 stars
Verified

Recently bought a Milwaukie Grease Gun. Easy transaction. Good communication. Delivered as promised and very well packaged. Grease Gun outstanding, will use SGS Engineering again and will recommend wi... See more

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Company details

  1. Tool Store
  2. Safety and Work Wear Store
  3. Tool Wholesaler

About SGS Engineering

Information provided by various external sources

Dear Valued Customer,

Due to recent concerns over the Coronavirus (COVID-19) pandemic, we have received a high volume of customer inquiries regarding delivery times on orders. We understand we have abnormally long wait times on our phones and via email. Every inquiry will receive a response and we appreciate your patience and understanding as we work with our customers.

What we are doing:

We are working closely with courier companies to deliver the best service possible in these challenging times to honour our Next Day Delivery promise.

What to expect:

We strive to advise our customers of any potential delays on orders as soon as possible should they occur. We fully understand that failing a delivery on the promised date is not desirable, however, we kindly request you co-operate with our customer service and sales teams to find the best solution for you during this difficult time for all of us.

What you can do:

I ordered for next day and my order hasn’t arrived yet!

Kindly contact our customer service team either by email at sales@sgs-engineering.com or by filling in the contact form on our CONTACT page and our advisers will be in touch with you within 24 hours (or earlier) depending on your circumstances.

What is next:

This is a rapidly changing situation. Please know that the SGS team is committed to adapting quickly and accordingly to changing plans as they unfold. We respect our customers and we are always here to help you and make sure to find the best and most feasible solutions for you.

Thank you for choosing SGS. We will navigate and overcome this challenge. Together.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56K reviews

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Hasn’t replied to negative reviews


Rated 2 out of 5 stars

Consistently sending marking emails

I bought some products a few weeks ago from here. The products are fine and work well, my issue is the marketing emails. I didn't sign up to them and I have un-subscribed from them 3 time yet they still keep sending them. I'm now having to block their email address and probably won't buy from them again.

October 15, 2025
Unprompted review
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Rated 1 out of 5 stars

One star is to much

One star is to much, bought folding engine crane in 2020 from SGS engineering Derby it was low on hydraulic oil which is the main ingredient what a bad start. After phone calls i eventually received oil topped up to correct level approx. half a litre, still pretty useless rang help desk was told air needs purging out, i have been using hydraulic equipment for over 40 years and never had the need to purge air, but according to SGS air needs to be purged out of the system its their written rule and that will cure the problem, but it does not. I eventually had to lower the car to remove engine really not fit for purpose. Fast forward to 2025 drag out crane for refitting engine, air in system again as SGS recommends purge out air again does this and crane lifts 18 inches full of air again, purge out air again lifts another foot full of air again, it is now getting to dangerous to use. Look online and purchase a new equivalent proper hydraulic ram which is useable straight away, even though it as been lay on its side no need to purge as there is no air and oil is to the correct level.
Folding crane 5 star, hydraulic ram minus 5 stars.
SGS are definitely not bothered about returning customers. Peter Allsop

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Lack of common sense

After making an order from a mobile device, I got a call from the courier asking about the address. My shipping address had pulled through the postcode from my invoice account. When trying to correct this with the courier and SGS I was told there would be additional fees. £45 to redeliver, even though I hadn't had an attempt and £100 for a return. The address was correct with a slight typo in the post code... no help from either....

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Bought an SGS engine hoist off a mate, who had misplaced a few of the bits and bolts for it.

Gave SGS a call who didn’t have the bolts in stock for it, but the chap I was emailing very kindly gave me a full parts list so I could get them from my usual fastener supplier.

Ordered a hook which didn’t arrive as soon as I expected, made a call and there had been a hiccup with getting it sent out. Got a call back from a lovely lady on the customer service team within the hour who then dispatched another and I received it just after that weekend.

Everyone was genuinely really helpful and great to speak to.

Also have the 3 tier folding cart which is amazing.

Thanks again 👌

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Theft company

I bought a car jack from these bad traders. I bought it in the evening but I realized shortly after I had placed the order that it was not fully serviceable for my car. So, before 8am I tried to cancel it in writing and by phone but in vain. In both cases they replied that it was not possible because they had supposedly posted it and that they worked like Amazon in deliveries. I explained to them that I know how couriers work but in vain, they are determined to keep the money paid. I also read this in their terms of sale and returns policy. I promised them that they would enjoy a bad review and I am doing so. They told me that I could return it to them for a cost of 14 pounds, but that evening I received an email from the shipping company and they had received the package at 2.05pm. This showed me that they do not care about customers at all. In addition, they and all companies have discounts on their posts, but this company definitely wants to benefit something from the customer after they have paid, as they do not accept cancellations or exchanges (I asked them to buy another one) even once the purchase has been made. I recommend to anyone who is going to buy from this company to think twice or more after they have paid, so as not to expect miracles if something goes wrong.

October 2, 2025
Unprompted review
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Rated 2 out of 5 stars

Bought a stainless steel tool chest 2 …

Bought a stainless steel tool chest 2 months ago, had minimal use anything that’s been put in the draws has dented the faces of the draws it looks awful already. gutted to be fair I was not expecting snap on quality but also was expecting it to look how it does already

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Never order a thing from this company

I would never order a thing from this company. Called after placing an online order and misunderstood what I was receiving. After it was delivered, late & left at a different address (said free but when you put in postcode and click pay it adds another £14.99) I called and said I don’t need the Air tool kit as I explained over the telephone. I was told, sorry your mistake you pay to ship it back for a refund. They will not arrange this, can’t get it back from where it was delivered and it costs £40/£55 to ship it back anyway. Very unhelpful company I would avoid full stop.

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Bought an SGS wet and dry hoover from…

Bought an SGS wet and dry hoover from SGS, and it's so perfect, it's light and manoeuvreable, which is great, picks up every cat hair, it doesn't block up
If you're thinking of replacing your hoover, buy this one
If I could give 10 stars I would
Thank you very much 😊
D Clements
Bournemouth

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Bought a generator arrived damaged and…

Bought a generator arrived damaged and not working, looked as though it had been a return it took a week to return the item received a new one asked for a discount was told in no uncertain fashion no. I would not use this company again customer service skills are shocking.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service – Refused Return

I purchased an item online from SGS Engineering which turned out to be far too large and heavy for my intended use. I couldn’t even lift it. The product is completely unused and still in its original packaging.

I contacted SGS and offered to return it at my own cost for a refund. Despite this, they refused to accept the return simply because the order was placed as a “business transaction.”

This feels very unfair and unreasonable – especially as the purchase was made online with no way to assess size or suitability beforehand. Most reputable companies would allow a return in these circumstances, particularly when the customer is covering the return shipping.

I will not be buying from SGS Engineering again, and I’d caution others to check the small print carefully before ordering.

September 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Customer service seems non existent

Customer service seems non existent. Purchased compressor and found cover was damaged in 2 places. Contacted SGS via email and via their website with no response. Not impressed at all.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Tanya and warehouse team

We needed to get tools for the same day and SGS had them in stock, delivery was going to be too late so we had to come collect it from the showroom in Derby, time was tight as I was coming from 4 hours away but luckily Tanya and the team at SGS went above and beyond to help make sure we could pick up the tools we needed. Customer service was excellent and the equipment I get from SGS has always been excellent. SGS is our go to.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

HORRENDOUS AFTER CARE FROM SGS

As a current owner of a significant number of tools from SGS, I had no hesitation in making a £159.99 purchase of a grass Strimmer with associated accessories.
All previous purchases of pertrol Strimmers supplied by SGS worked efficiently, which pleased me as I had a number of alternative manufacturers which let me down.
Well this is the exception to the rule, the equipment continuously stopped for no reason, I made contact and was asked to provide photographic evidence of the machine stopping, I only have two arms, so this was problematic, should I have a camera person on standby?
I had security cameras overlooking the area I was working, so fortunately I complied with there request.
But this wasn’t good enough, they then questioned, my ability to follow instructions to comply with the 40/1 mixture ratio, again I had to provide photographic evidence than I can read.
Eventually - and I suspect with a heavy heart - they provided a replacement start/stop switch.
So I was expected to fit this despite the machine being brand new?
Despite fitting this item, I am experiencing this INTERMITENT issue, stopping randomly, so offered my views to to SGS, suggesting excessive vibration may be contributing to the effect.
Also I stupidly commented to the poor design whereby the bracket (for attaching shoulder strap) was in close proximity to the switch and I could potentially have knocked against, with a view to Hopefully receive guideline as to relocating this bracket or switch.

INSTEAD THE ENGINEER REPLIED INTIMATING THERE IS NO DESIGN OR ENGINEERING FAILURE SO THE ISSUE IS MINE - BASICALLY TELLING ME TO DRY MY EYES AND LIVE WITH A FECTIVE £160 PIECE OF CRAP.

ANYONE CONSIDERING A PURCHASE FROM SGS, BEWARE, THE AFTER CARE SERVICE IS NON EXISTENT
Once they have your money, you are a liability if you seek help.

AVOID THIS COMPANY LIKE THE PLAGUE

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

SGS 46" Professional 16 Drawer Tool Chest & Roller Cabinet

Bought the SGS 46" Professional 16 Drawer Tool Chest & Roller Cabinet and after setting it up, the toolbox was damaged and wouldn't lock most of the drawers. Tried to contact sgs and their support and service was terrible and useless. The toolbox is not fit for purpose and will be looking to get a refund as its damaged goods. Avoid this company and spend more on a better brand toolbox.

June 20, 2025
Unprompted review
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Rated 1 out of 5 stars

SGS V Twin compressor

Purchased a compressor 100l V Twin that lasted less than a few days, the motor imploded, cracked crank case, squirted out oil everywhere. When I contacted them they asked me to check the oil level. I repeatedly said the motor has imploded.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a 3 tone low profile jack for…

I ordered a 3 tone low profile jack for my car after just one use and a few weeks in my garage I went to use it again and there was a massive patch of oil under it. Emailed customer services through the website and they were absolutely amazing sent me the seals that needed replacing and no cost and next day shipping

August 4, 2025
Unprompted review

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