Filip

Hello there,

Thank you for sharing your feedback, and we’re truly sorry to hear about the concerns you’ve raised.

We understand that experiencing a losing streak can feel frustrating. Please be assured that our platform operates under strict regulations, and all game outcomes are determined by Random Number Generator (RNG) systems designed to ensure fairness and transparency. We never influence or manipulate game results. It’s also important to note that RTPs are calculated over a very large number of spins, so short-term results can vary significantly.

Casino games are entirely based on chance, and gambling should always be approached as entertainment rather than a way to generate profit. We strongly encourage responsible play—always set limits, play within your means, and never wager more than you can afford to lose.

We provide a range of tools and resources to help manage gameplay. If gambling is no longer enjoyable or you’re concerned about your spending, we recommend exploring these tools, reaching out to our support team, or even considering a break from the platform.

For more information, please visit: https://stake.com/responsible-gambling/stake-smart.

If you have further questions or feel we may have misunderstood your concerns, please don’t hesitate to contact us. We’re here to help ensure your experience on our platform is safe and enjoyable.

Kind regards,
Stake.com

Thank you for taking the time to leave your feedback. I’d like to clarify that we don’t manipulate or influence outcomes in any way. All Shuffle Originals are Provably Fair, meaning every result can be verified by you using our commitment scheme and SHA-256 hashing. This ensures outcomes are random and transparent.

Regarding the edge, it’s fixed and always displayed in the game settings so players know exactly what it is before playing. While we understand losing streaks can feel frustrating, the results are purely based on chance and not adjusted by us.

If you’d like, our team can walk you through how to independently verify your bets so you can see for yourself that the outcomes are fair.

Thank you for taking the time to share your experience. We’re sorry to hear you feel this way, and we understand your frustration. At Shuffle, all outcomes are determined using a commitment scheme and cryptographic hashing to ensure they are both transparent and verifiable. This means that neither the house nor the player can influence the results of any bet, including slots.

Regarding the edge you’ve mentioned, each game clearly displays its house edge in the game settings, allowing players to make informed choices. While it’s possible to experience periods of higher or lower returns—especially with 20-cent spins—it’s important to note that these fluctuations are part of how slots are designed to work.

Hej Filip

Vi vill först tacka er för tiden ni har lagt på att lägga en recension.

Vi ser att en av våra agenter har försökt kontakta er utan framgång. Vi ser tyvärr inte heller några anteckningar att ni har vart i kontakt med oss tidigare därför har vi inte uppfattat riktigt ert meddelande.

Vi vill tala om för er och vi uppmuntrar alla våra kunder att direkt kontakta våra underbara kundtjänst som finns här mellan 9.00-18.00 vardagar redo att hjälpa er vidare i ert ärende och finna en lösning. Oavsett det svåra tider vi alla bemöter just nu.

Vi är ledsna att höra detta, men vi hoppas iallafall att ni är nöjda med produkterna.

Om du har frågor eller funderingar gällande våra produkter eller vill höra våra rekommendationer kontakta gärna vår svenska kundtjänst via Live Chat, email, eller på telefon 08 - 44 68 24 03, så hjälper vi dig vidare.

Ha en bra dag!

MVH Maria från weightworld