SB

Stefano Balasco

United Kingdom

Reviews

Review of Merlin Annual Pass


Rated 1 out of 5 stars

More expensive to book hotels with the Pass

Tried to use the silver pass to get discount on hotel stay compared to booking without the pass. To book without the pass all members of the party got tickets and accommodation which was cheaper than booking with the pass as the overnight stay does not include tickets for the whole party sp would have to purchase them separately. What's the point. Membership now cancelled.

January 24, 2025
Unprompted review

Reply from Merlin Annual Pass

Hi, theme park tickets aren't included with Merlin Holiday Club stays because Passholders already have the ability to enter the park with their Pass.

However, if you are staying on a restriction day then you would be provided free tickets at the hotel.

Merlin Holiday Club is designed for Passholders only, so if you or your party are not Passholders then we would recommend booking through the attraction website directly.

If you require further information about Merlin Holiday Club or other perks exclusive to Passholders please do get in touch!

You can call us on 01372 751411 (local rate number) on Monday - Friday from 9am - 4pm, closed at weekends.

Many thanks

Merlin Annual Pass

Review of Boyd Hampers

Review of Boyd Hampers


Rated 1 out of 5 stars

Fake company

Cannot believe they are allowed to trade. Literally the worst business I have come across in my whole life. You have been warned....reported to the regulators. We have to stop companies like this exploiting the consumers

August 15, 2024
Unprompted review

Review of Boyd Hampers

Review of Boyd Hampers

Review of Sytner Group


Rated 1 out of 5 stars

Still carless

So from last Tuesday to now, I am still carless and JLRs 48 hour response to providing a hire car came after 96 hours and was a no. Then have been told the part needed to fix my car came in damaged so needed to be reordered which will take another week meaning I will be without a car for at least another week or 2. I need a car for work and feel like I am not a valued customer when I call in and no solutions are offered and feel like I am the problem rather than the wait times or JLR response. Based on my experience I would have expected if JLR have refused a hire car then maybe the service manager at Sytner Bristol would have approved one but no luck there either. I hope I don't need to chase for any further updates of when my car will be fixed.

May 7, 2024
Unprompted review

Reply from Sytner Group

Dear Stefano Balasco, Thank you for taking the time to share your experience with us. We apologise for the inconvenience and frustration you have faced with the delay in receiving a hire car and the damaged part. We understand the importance of having a car for work and we apologise for not meeting your expectations. We would like to invite you to contact Tanya Heath, tanyaheath@sytner.co.uk so we can address your concerns and provide a solution. Thank you for your feedback and we hope to hear from you soon. Sincerely, The Sytner Land Rover Bristol Team

Review of Sytner Group


Rated 1 out of 5 stars

Not providing hire car after 2 months

Complaint awaiting urgent Response:

Good afternoon

I would like to make a formal complaint regarding my car that I bought into breakdown the beginning of March. It has now been 2 months and still waiting for it to be repaired.

I have chased this multiple times over the last 3 weeks and have mentioned the urgency as I needed to travel for work this week and desperately needed a car.

I have been given multiple reasons as to why nobody has come back to me, from having to deal with multiple customers to being unsure what the last conversation we had.

Last week I said I urgently need a car by tomorrow and was told we were waiting on approval from the service manager. I appreciate the parts to fix my car are not on back order but you have had my car for 2 months and only today it has gone into the workshop to dry out and will not be ready for me tomorrow.

Surely leaving a customer without a car for 2 months is not withing your service levels and what JLR expect from an approved dealership.

Please acknowledge this as a formal complaint. I will now need to fork out of my own pocket public transport for work purposes nearly 4 hours commute.

I have also asked for an estimated time for repair work to be completed but nobody is providing any timescales.

Communication and processes really does need to improve to make your clients feel valued as this whole process I have been through has been draining and frustrating.

Please let me know if you need any further information regarding my experience so far and if it will be much longer, do you think you should be denying a replacement car for the time being?

April 29, 2024
Unprompted review

Reply from Sytner Group

Good afternoon Stefano, we are sorry to hear about your experience and understand your frustration. We take customer service very seriously and are committed to providing the highest level of service. We would like to invite you to contact our Customer Support Manager, Tanya Heath, tanyaheath@sytner.co.uk, to discuss your complaint further. We will do our best to resolve the issue as quickly as possible and ensure that you are provided with a satisfactory outcome. We thank you for bringing this to our attention and apologise for any inconvenience caused. Kind regards, Emma Cole - Customer Relationship Manager

Review of Currys


Rated 1 out of 5 stars

Care & Repair Plan, not worth the hassle!

Please see my previous review, I have emailed you from your reply but still haven't heard anything and still no voucher by text or email for a replacement??

February 18, 2024
Unprompted review

Reply from Currys

Hi Stefano, thank you for your further review. We are aware of your e-mails that you have sent to our contactsocial e-mail address and apologise for the delay in our response to these. We will look to offer a reply as soon as possible.
Rich

Review of Currys


Rated 1 out of 5 stars

Care & Repair, is it worth the Hassle?

I purchased a care and repair plan for my washer dryer. My appliance was declared written off over 2 weeks ago. I called to chase my replacement voucher as hadn't heard anything, they said they had sent it by email beginning of Feb, nothing in spam or emails. They said they would raise a request and send it again within 72 hours by text to my mobile, that was 1 week ago and still nothing. I called again yesterday and was told vouchers only get sent put Mondays, Wednesdays and Fridays so should have by COB yesterday....Still nothing!!!! I am fed up of chasing this, I need a working washing machine. Not really giving me confidence in purchasing a care plan again.

Stefano Balasco
Repair reference 821976

February 15, 2024
Unprompted review

Reply from Currys

Dear Stefano, I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR20045. We will get back to you as soon as possible. Thanks – Tracy

Review of Boyd Hampers

Review of Boyd Hampers

Review of Boyd Hampers

Review of Boyd Hampers

Review of Boyd Hampers

Review of Boyd Hampers

Review of Boyd Hampers


Rated 1 out of 5 stars

False Advertising

I am not saying nasty things, just that I am being ignored and Boyd Hampers are falsely advertising they have a 5 star trust pilot score on their website

January 22, 2024
Unprompted review

Review of Logans Fashions

Review of Boyd Hampers

Review of Boyd Hampers

Review of Boyd Hampers