Stefano Balasco

Tried to use the silver pass to get discount on hotel stay compared to booking without the pass. To book without the pass all members of the party got tickets and accommodation which was cheaper than booking with the pass as the overnight stay does not include tickets for the whole party sp would have to purchase them separately. What's the point. Membership now cancelled.

Another batch of fake reviews over 2 or 3 days, beware consumers!!!!!!

Cannot believe they are allowed to trade. Literally the worst business I have come across in my whole life. You have been warned....reported to the regulators. We have to stop companies like this exploiting the consumers

More fake reviews, beware consumers!!!

2 EXACT SAME 5 STAR REVIEWS, SAME WORDS FROM DIFFERENT PEOPLE 😄 🤣 😂 MAKE IT BELIEVABLE PLEASE

Some nice fake reviews starting to creep in ready for Xmas season i see. Still waiting on my VAT receipt?

So from last Tuesday to now, I am still carless and JLRs 48 hour response to providing a hire car came after 96 hours and was a no. Then have been told the part needed to fix my car came in damaged so needed to be reordered which will take another week meaning I will be without a car for at least another week or 2. I need a car for work and feel like I am not a valued customer when I call in and no solutions are offered and feel like I am the problem rather than the wait times or JLR response. Based on my experience I would have expected if JLR have refused a hire car then maybe the service manager at Sytner Bristol would have approved one but no luck there either. I hope I don't need to chase for any further updates of when my car will be fixed.

Complaint awaiting urgent Response:

Good afternoon

I would like to make a formal complaint regarding my car that I bought into breakdown the beginning of March. It has now been 2 months and still waiting for it to be repaired.

I have chased this multiple times over the last 3 weeks and have mentioned the urgency as I needed to travel for work this week and desperately needed a car.

I have been given multiple reasons as to why nobody has come back to me, from having to deal with multiple customers to being unsure what the last conversation we had.

Last week I said I urgently need a car by tomorrow and was told we were waiting on approval from the service manager. I appreciate the parts to fix my car are not on back order but you have had my car for 2 months and only today it has gone into the workshop to dry out and will not be ready for me tomorrow.

Surely leaving a customer without a car for 2 months is not withing your service levels and what JLR expect from an approved dealership.

Please acknowledge this as a formal complaint. I will now need to fork out of my own pocket public transport for work purposes nearly 4 hours commute.

I have also asked for an estimated time for repair work to be completed but nobody is providing any timescales.

Communication and processes really does need to improve to make your clients feel valued as this whole process I have been through has been draining and frustrating.

Please let me know if you need any further information regarding my experience so far and if it will be much longer, do you think you should be denying a replacement car for the time being?

Please see my previous review, I have emailed you from your reply but still haven't heard anything and still no voucher by text or email for a replacement??

I purchased a care and repair plan for my washer dryer. My appliance was declared written off over 2 weeks ago. I called to chase my replacement voucher as hadn't heard anything, they said they had sent it by email beginning of Feb, nothing in spam or emails. They said they would raise a request and send it again within 72 hours by text to my mobile, that was 1 week ago and still nothing. I called again yesterday and was told vouchers only get sent put Mondays, Wednesdays and Fridays so should have by COB yesterday....Still nothing!!!! I am fed up of chasing this, I need a working washing machine. Not really giving me confidence in purchasing a care plan again.

Stefano Balasco
Repair reference 821976

Please can you respond it has been over 2 months now 🙏

Are you open? Nobody is responding

Still not responding to emails

Any response would be much appreciated 👍

I am not saying nasty things, just that I am being ignored and Boyd Hampers are falsely advertising they have a 5 star trust pilot score on their website

Still not responding to emails, they just do not care it seems. Gareth Boyd please respond with my VAT receipts???

Still ignoring me and not providing a VAT receipt