Stefano Balasco

Ignoring emails and still no VAT receipt.

Still waiting for a simple request for VAT receipts that I asked for 5 weeks ago. Still ignoring my emails

Still waiting for a VAT invoice after asking for one 4 weeks ago. The only way to get a response is by leaving a review it seems. Blamed on being busy and being a small company. Protect your clients that have made orders to get repeat business would be the best course of action rather than ignore.

I have emailed over 7 times without response asking for a VAT receipt and I am being ignored it seems. I was told this was with your "finance team" but that was over 2 weeks ago and still nothing.

Still no refund from the company you have chosen to use as a protection for your customers. Could have easily exchanged these for me so will continue until I have my refund as I took protection.

Still no refund and asking for more details, my refund application number is 54872SR.

This Review is about secure my booking as you are the protection service that are not giving me a refund for my ATG tickets for being too ill to attend my show as I do not have a doctors letter stating I was too ill when I have provided my medication due to a bad urinary tract infection if you want to know all the details. This is also on ATG trustpilot as I am complaining about them using your services and your claim process. Hopefully you can get this sorted without causing me any more anxiety of getting my refund when I thought I had purchased "protection" for my tickets.

DO NOT TAKE THE PROTECTION OUT!!!

DO NOT TAKE THE PROTECTION OUT FOR TICKETS - I was unable to attend a show last night due to ill health and have tried claiming a refund. I have provided my prescription from A&E and they have rejected this and are now saying they need a letter from a medical professional to say I was not able to attend the show. I called ATG customer service to see if they could exchange my tickets to another night but they said no. I asked to make a complaint as the ticket protection service is a service they have chosen to work with and they said no you need to complain to the insurance company. As a gesture of good will I would have hoped ATG could see there were plenty of tickets available for the next show and would not have left anybody out of pocket. I am now left with £130 expense that I protected using your preferred protection service and a very bad experience of ATG. Until this has been rectified and I have a full refund I will be continuing to chase and expect this is dealt with by yourselves or you liaise with your ticket protection company as I do not expect to pay for protection and then need excessive proof o was ill enough not to make the show.

Update email from secure my booking
We do indeed accept prescriptions IF they are issued on the date of the event.

The ticket protection purchased with your tickets pertain to each ticket and ticket holder individually not as a whole booking.
With this supporting documentation is required for all ticket holders unable to attend the event.

Please contact A&E and request a copy of the consultation notes as your supporting documentation.

CONTACT A&E - I do not know how or why I need this, my prescription states I need to take my medication for 5 days from the 18th August. This is causing me anxiety and I just want my refund please

Update - still no refund, basically calling me a liar that I was not ill enough to come to the show


Update - securemybooking are now saying all the people going needed to be Ill not just me the TICKET HOLDER which it states in the T&Cs and are asking me to obtain proof i was in A&E which I have no idea how I do this. Shocking treatment my a company you have decided to use to protect your customers



DO NOT TAKE THE PROTECTION OUT FOR TICKETS - I was unable to attend a show last night due to ill health and have tried claiming a refund. I have provided my prescription and they have rejected this and are now saying they need a letter from a medical professional to say I was not able to attend the show. I called ATG customer service to see if they could exchange my tickets to another night but they said no. I asked to make a complaint as the ticket protection service is a service they have chosen to work with and they said no you need to complain to the insurance company. As a gesture of good will I would have hoped ATG could see there were plenty of tickets available for the next show and would not have left anybody out of pocket. I am now left with £130 expense that I protected using your preferred protection service and a very bad experience of ATG. Until this has been rectified and I have a full refund I will be continuing to chase and expect this is dealt with by yourselves or you liaise with your ticket protection company as I do not expect to pay for protection and then need excessive proof o was ill enough not to make the show.

4 years on after various issues and another cracker from Taylor Wimpey. Ever wondered why new build Gardens are a swamp in the winter, yes drainage issues but also the downpipe from the roof of my house takes the water under my lawn less than 2 metres from the house with no soak away 😳 🤣 would have never known until having our Garden done, but hey taylor wimpeys go to is if the owner won't see it for 2 years then don't worry 🤨

Early bird entry time has changed from 9.30am to 8am at Bristol broadmead car park without notice. Disgusting money grabbing carpark.

Thought the mattress looked like a great deal so bought 2 of the same and then was charged £20 per mattress for delivery so £40. I then after redeeming the vouchers saw the exact same mattresses on ebay cheaper with free delivery. Can't get a refund now, well done wowcher you got another victim. Not so wowcher more like oucher.

As per previous reviews:

Your complaints process says I would receive acknowledgement within 24 hours, 3 days now and nothing.

I was promised a call to give me an update on Monday but nothing and now its Wednesday. I sent an email chaser to everybody including yourself Emma last night and still nothing today.

If a complaint doesn't cause action I am not sure what will.

Once again please give me permission to get my own door and frame at your expense to avoid all this needless and shocking customer service.

Update to previous reviews

Now been told door frame has been lost the same as what happened to original new door. Been told need to order another frame as you can't find it after 3 months of ordering the 1st frame. It is a Joke, by the time another frame arrives it will be 1 year 6 months since I reported my faulty front door. Losing the will!!!

Please speak to your superiors and I will get my own new door and frame at your expense, please call me ASAP once you have spoken to whoever can authorise this please.

Do you even have a complaints process? Most professional companies do have a complaints process.

Please just can somebody actually resolve this and give me a resolution

Emma please do not just say you will pass my feedback on to the regional team, I need action, this is not feedback it is a formal written complaint and expect it to be dealt with as a complaint with whatever made up process Taylor Wimpey follow.

Moved in to a new build with Taylor wimpey in 2019, reported a faulty door in November 2019, new door was not delivered until December 2020. Now been told also need a new frame in December 2020 and Taylor wimpey were promised delivery of the frame twice last week and the week before. Think Taylor Wimpey should cancel your contract as this does not bode well for their clients.

Update to previous: Door frame ordered in December and still no news after 1 year 3 months of reporting my faulty door.

Also, called today to report my washing machine was installed incorrectly and cannot get to the filter, was abruptly told cannot give you timescales as, as usual the bristol office don't answer the phone, problem with the telephone lines apparently every week.

Something needs changing, if you are going to start asking for reviews maybe make sure your service is excellent first. Lockdown was the ideal time to do some customer service training surely.

update to previous "1 year to wait for a new front door"

Came to fit the new door and been told the frame needs to be replaced too. Called customer services and told cannot give me timescales, lets hope it isnt another year.

I have been in my house for 1 year and 6 months. Whilst the pre moving in service was excellent, we have found that once you have moved in things take a while to put right. I reported that my front door was not closing properly in November 2019 and had it surveyed and said I would need a new front door in December 2019. It is now November 2020 and still no new front door after chasing numerous times. Apparently 1 door was lost on delivery and it is always the door company's fault - maybe change company of it takes a year to get a new door delivered, or is that juat the wait time for existing customers? I appreciate some delay due to lockdown but to wait a year for a new front door does not live up to the service expected from a"5* Builder".
I also noticed that part of my brickwork has crumbled but again not their problem as they deem it damage instead of a defect up at 20 ft on the corner of my house and just palmed me off to NHBC.

UPDATE

New door would not fit properly as Frame is warped as well and now need to wait for a new frame, lets hope I don't have to wait another year for that too. Old door back on again 🤨

I have been a customer for over 6 months and unfortunately have to now leave. i have had gone off chicken that smelt like fish twice within the last 4 weeks. Just not good enough and was only offered a £14 refund.