UPDATE Amazing pc poor aftercare
UPDATE
I think it's only fair to give some further feedback after my complaint resolution. I have to say that on the back of this review Veno Scorp reached out to me and Aleem the manager went above and beyond to accommodate my daughter. He arranged for the pc to be collected and the works carried out and my daughter today was one very happy customer upon receipt of her pc. Sometimes unfortunately we have to complain but we don't always get heard so it was refreshing to get treated with kindness and respect and to get good product service. We will definitely continue to use Veno Scorp.
Really amazing pc for my daughter but appalling aftercare. I purchased a custom PC bundle had a few issues with set up constantly rang no one ever answered so I ended up paying a mobile pc engineer to come to the house. Called yesterday and today regarding cleaning pc and again no one answers
Reply from Veno Scorp
Hi,
I'm really sorry to hear about your experience, and I truly appreciate your feedback.
We take aftercare and customer support very seriously, so I’m disappointed to hear you've had trouble reaching us. Our phone lines are working as normal, so I’d like to urgently investigate what went wrong in your case.
Please could you email us now at info@veno-scorp.co.uk with your order details? I will personally look into this and make sure everything is sorted as a priority. Even though you said its been resolved let's see what we can help with to make this right.
We’re here to help and will do everything we can to put this right for you.
Kind regards,
Adam
VenoScorp