KS

Kate Sale

United Kingdom

Reviews

Review of daals


Rated 5 out of 5 stars

I bought a sofa set without seeing it…

I bought a sofa set without seeing it in real life! I was very nervous because these things look great online but often fall short in real life. And if it’s uncomfortable the effort to send it back felt a little overwhelming - although I’m sure it would have been fine if I had to.
However, I was so delighted that not only did it look exactly as I’d hoped, it was incredibly comfortable. The sofa is very firm but I love that - and the pouffe and the single chair and the rug I also bought are superb. I’m really pleased!

October 9, 2025

Review of daals


Rated 5 out of 5 stars

I’m absolutely thrilled with our sofa…

I’m absolutely thrilled with our sofa set! I was a bit nervous spending £2k on a sofa set I’ve not seen in real life but I am so relieved it looks so good! It’s really comfy to sit on, harder than my previous sofa but much more preferable. It looks elegant and was really easy to put together. I am very pleased! And the colour is exactly as I envisioned!!

October 10, 2025
Unprompted review

Review of Bupa UK Insurance


Rated 3 out of 5 stars

I only used Bupa for the first time…

I only used Bupa for the first time last week and i'm not sure i understand what's going on when. the appointment was very rushed as only ten minutes is allowed, which - on this first occasion, i would have benefitted from an introduction to how it all works too. Also, I've had to liaise with my own GP surgery regarding a moratorium pre-treatment form, and they did not really understand what and why they were signing - and i couldn't explain why either! Everything is very generic and feels like it works IF you know. But until you KNOW, it's a little confusing...

July 29, 2025

Reply from Bupa UK Insurance

We're sorry to hear about this. Please give your Member Services team a call on 0345 609 0111 to discuss how your policy works in more detail. Lines are open 8-8 Monday to Friday and 8-4 on Saturday.

Review of Happy Mammoth


Rated 2 out of 5 stars

Didn’t work for me

I tried 2 x bottles of the menopause Happy Mammoth pills spanning 42 days. I felt absolutely no benefits and saw no benefits. For nearly £100 I wouldn’t bother.. the website states you can have your money back if you’re not satisfied but for that you’re not to open the product. Not sure how you’re able to reach dissatisfaction if you don’t try it..
Update: I’ve actually just received a refund for half my payment. Thank you, Happy Mammoth, I appreciate the gesture and time you’ve taken to reach out.

April 8, 2025
Unprompted review

Reply from Happy Mammoth

Hi Kate

Thank you for getting in touch and sharing your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our services at Happy Mammoth.

We are sorry to hear that our supplement didn’t work out for you. We respect that everyone may react differently.

Our 60-day money-back guarantee covers 1 jar of each product. We only request products to be unopened when you wish to return additional jars.

We are reaching out today to ask you for more information about your order and account to better assist you. If you could share your information with us, either via here or at reviews@happymammoth.co. This will allow us to gain a clearer understanding of your situation and find the best possible solution for you. Please take in mind reviews are not linked to customers accounts.

When you reach out, please include the subject line: "review: requested details"

Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we’re dedicated to resolving this matter to your satisfaction.

Wishing you a wonderful day ahead!
Happy Mammoth

Review of Sovereign Planning


Rated 5 out of 5 stars

A comprehensive hour of will writing

Nadia Miles took us through everything we needed to know and understand about will writing. It felt like a very good thorough hour of guidance and advice. She also offered us additional options beyond what we’d previously thought would be involved with writing a will, talking us through all the permutations.

March 4, 2025

Reply from Sovereign Planning

Thank you so much for an excellent review, we are pleased you had a great experience with our Will Writer Nadia
Kind Regards
Sovereign Planning Team

Review of Omaze

Review of Beards & Daisies


Rated 4 out of 5 stars

Good experience - i will order again

It's an easy website to navigate, and the helpful insight into each plant - and the maintenance required - is so appreciated. It made choosing which plants very easy. The delivery was good - nicely packaged plants. The only slight disappointment was that i'd ordered a pink pot but was told after the sale (and despatch) that it was out of stock, and was given a grey one instead.

February 21, 2024
Unprompted review

Review of Victorian Plumbing


Rated 5 out of 5 stars

Helpful Customer Service Rep

I’ve just come off the phone from speaking with customer service rep, Jahanzaib (Jay) Sajjid. He very helpfully talked me through my query, and resolved my issue.

June 28, 2023
Unprompted review

Reply from Victorian Plumbing

Hello Kate,

Thank you for your recent Trust Pilot review.

I am really glad to hear that you are pleased with the service provided by Jay!

We really do appreciate your feedback, so thank you for taking the time to do this for us.

If you require any further assistance, please do not hesitate to contact myself or our live chat team.

Paige @ VP

Review of Victorian Plumbing


Rated 2 out of 5 stars

Customer Service

I wrote to your customer service on Monday to ask you a question about what i was looking to purchase but i've heard nothing. In the end i've decided to take a punt and hope this works. If you don't have showrooms you should make more of an effort to be available to customer questions.

June 20, 2023

Reply from Victorian Plumbing

Good morning

Thank you for your Trustpilot review.

I have emailed you directly in reference to this

Kind regards

joanne @ VP

Review of Red Letter Days


Rated 5 out of 5 stars

Our Third Annual Visit

This is our third annual visit to the Spread Eagle Spa and it's always such a pleasure coming here. This year the staff remembered us, which was lovely. Our massages and facials were exceptional, as was the food and ambience.

June 14, 2023

Review of Absolute Collagen


Rated 1 out of 5 stars

I've not received my Absolute Collagen…

I've not received my Absolute Collagen yet....

December 21, 2022

Reply from Absolute Collagen

Hi there Kate, thanks for taking the time to leave us your review. We're really sorry to hear your order hasn't yet arrived!

Unfortunately we are seeing some delays with postage at the moment due to the Royal Mail strikes and busy period. I've requested some more information on here but alternatively please get in touch with our friendly CS team who'll be able to track your order for you and give you an ETA, you can reach them on care@absolutecollagen.com or 020 3962 0370.

Laura - Customer Experience 💛

Review of Laithwaites


Rated 5 out of 5 stars

A Great Wine Club

I'm really enjoying being part of this wine club. I stumbled across it originally as a means to gain BA Avios points, but the fact the selection of wine available is so good, it's easy to keep a track of favourites, order more cases and try recommendations, means i've become a firm fan! I feel like I'll be drinking my way to New Zealand next year!! It also feels very personable - and reasonably priced!

February 23, 2021

Review of Nextdoor


Rated 3 out of 5 stars

Mostly helpful but there is a downside...

In essence, the idea of the app is really helpful - as a sort of ‘live’ notice board for the neighbourhood. However, it’s also heightened my awareness of how miserable and angry a lot of my neighbours actually are, with some folk becoming quite aggressive and shouty when putting their views across. I wonder sometimes if ignorance is more bliss! It’s a tough one......!

November 15, 2020
Unprompted review