We are sorry to hear about your recent claim experience.

SquareTrade's protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist you during their warranty period. SquareTrade will refer consumers to the manufacturer while this period is still active.

If the manufacturer of your device is unable or unwilling to assist or is unreachable, we ask the consumer to inform us so that we may take over coverage if the circumstance allows.

We understand you have been dealing with your item's issue for longer than you would have preferred. To make sure we improve your experience and get you an appropriate resolution to your claim, we have contacted you directly.

We look forward to assisting you with this matter.

Thank you,
TG