Musa

ANOTHER COMPLAIN
am using my complain as a review
In 2020, I choose Glowgreen because the company offers 48 hours installation service because I live with a vulnerable child I choose the company which I regret.

The initial agreed date for doing the work was on 26th October 2020 which was then moved to the 2nd November, and most disappointingly on this date, the engineer could only install the boiler because rest of the materials were not delivered. I made numerous attempts to contact someone but to no avail. On the 3rd November I was told the issue will be sorted as soon as possible today is the 11 November 2020 I still have not get the radiators fix.

However I received an email on Thursday the 5th scheduling the work to the 12th November. As a matter of great urgency I appealing for you to get me engineer well before the 12th November because as I already mentioned above, I live with a very vulnerable child and it is cold in my house which makes her situation worse. She is not going to school now because her condition have worsen because of you

Again you the date was brought forward to 10th November but the engineer never turn up I call your company 3 times on the 10th November I was promised a call back from a manager but it never happened.

The engineer came to service my boiler on the 6th November 2023 after the service, He ask me who install the boiler and I reply to him that it was Glowgreen who sent their engineers to install it.
He told me that the boiler was not properly installed. He then told me there is nothing I should do because he will writ a report and send it to Glowgreen.

Towards the end of November the boiler started malfunctioning and I contacted your company about it and I was told that they have not receive a report from the engineer yet but they will chase it up in the main time they will send out an engineer to have a look.

On the 1st of December my boiler stopped working and I contacted your company again because no engineer was sent and there was no heating in the house and I was force to purchase an electric blanket for my sick daughter after leaving in a cold house for 4 days with my wife and 5 children a costumer relation call on the 4th December 2023 from Glowgreen who guided me to temporarily fix the problem over the phone.

Going through the record you will notice that a multiple calls and a complain plus a refund for the blanket I purchase was issued. but to date no engineer have attended my address and ever time I call to my surprise I will be told they are chasing the engineer for the report today 6 March 2023 is the last of them.

during the pass 2 weeks I have been calling your company for something to be done because the problem is getting worst I have to rest the boiler every 2 days and flow the process I was thought by your customer service advisor.

Daniel Da Costa one of your customer service advisor call back on few occasion but he said there is nothing he can do unless he received the report from the engineer he confirm to me he have spoken to the engineer himself and the engineer promised to sen the report but is now 4 months since the engineer visited my property on the 6th November 2023 and yet he cannot sent a report when me and my family are suffering

remember we are been victimised and this is totally un acceptable.I believed your company is putting my whole family at risk.

this problem still continue to date

Really helpful in making certain decisions very trustworthy

Value for money very comfortable seat friendly staff. Highly recommended

Very affordable as the the name I wanted to upgrade but the network provider was very expensive then I choose to get a new contract that is far cheaper than what to network provider was asking with the same handset and the same network provider
Thanks the affordable team

A £6,732.00 was the worst purchase we have ever made in our. We Purchased this to support our children to develop unfortunately we make the biggest mistake of our life because we don't know that we where been trick all started on 5 October 2018 when a gentle man came to our house with sweet words convince us to purchase it. We decided to cancel all our children private study but it was a big mistake
we have been paying £112.00 every month all these years!!!!
However under our agreement someone will call every month to check the children progress but that only happen in the first 2 years that mean they have failed their side of the agreement.
Out dated, children assessed at wrong level. Tried to use a few times then gave up children did not engage with it as it was boring no benefit and there was no teacher to guide the children what so ever.
worst customer service ever they don't care all the are interested is your money.
PLEASE PLEASE!!! DON'T BE THE NEXT VICTIM DON'T MAKE THE SAME MISTAKE AS WE DID 5 YEARS AGO, pressure sale in our house lasted hours and hours the kids issued with a laptop that lasted less than 3 months I ended purchasing 2 iMac and 2 laptops!!!.

Be careful with Morden days scamming
I receive a letter from capquest and a text message asking me to contact them.
after contacting them I was made to understand its reference to a contract date back 2008 and I have an agreement with the company to suspend it for 6 month period due to a new job I started with the MOD however before the agreement ended they terminated the contracted by accident and contacted me saying I owe them.
when I contacted them to make a clarification which was accepted that it was an error during the process of negotiations my details was pass to capquest who at that time in 2008/09 acknowledged it and inform me they will never contact me again.
I never have any communication nearly 15 years, until this week August 2023 I got a letter and a text message that I should contact them I was shock when I spoke to one of there Customer service advisor by the name Faith who mention it to me.
I believe if you are a true company you should get your fact right and stop digging for wrong information and harassing and causing distress, stressing people for your personnel gain.
this is not for me because am already been harass enough but am recommending that you stop before you kill someone of hearth attack.

I wish there was a 0 star rating. I have 10 contracts with three and am a regular Customer for more than 14 years but I regret it.
one of my sim only contract that was offered to me in June 2021 comes with 12 months term with a condition I can upgrade for free if I pay for the first six months. after 11 months I call to upgrade and I have a shock of my life that the contract is 24 months instate and I have to pay for an early upgrade. I was so disappointed I decided not to upgrade and I will rundown the contract. on the 28th may 2023 I call to give them the 30 days notice but to my surprise they never put anything on the system and decided to sent me email that my contract will renew automatically.
three have very incompetent, arrogant and rude staff who care less about their customers not knowing that we the customers feed their family
they are bunch of scammers and lairs they will do anything to give you a contract with all sorts of lies
most of their contracts are been miss sold to there customers.
I have make 3 complain but nothing was done about it and I was never contacted as they promised

This company is a scam
My wife insured her car from 2019 to 2020 and never involved in any Insident when the insurance ended she chooses a different company because they where cheaper.
Now this company decided to put on the CUE databases that my wife have made a claim
I call them on Monday the 6th March 2023 they promised to remove it and get back to by Tuesday but advised me this can take up-to 10 working days however they will send me and emailed to confirm this when I contacted them today for the email confirmation they are asking me to contact Domino’s who insurance company was responsible and there drivers who’s details where provided at the time if not they will not remove it even though the customer service advisor confirmed to me that it have nothing to do with my wife.
Be careful when taking insurance not to choose them
They will assassinate your character just to keep you as a policy holder

Good items but lots of them are fake the main issue is delivery 📦 most items takes for ever before you receive them
The good side is there is lots items available

One of the worst companies ever
After 23months with EE I don’t know how people cope with them very expensive unprofessional staff.
I call to upgrade my phone contract on the 27th December 2022 but the call handler was very rude and arrogant
He shocked me by offering me 2X the price of my current contract ie £54P/M with £149 upfront costs on a cheaper phone which is iPhone 11 I got the same contact from a different company for less than half the price with no upfront cost
EE is a disgrace

If you are looking for a phone contract in this hard time there’s no better place than here
Great value for money I was looking to upgrade my phone contract EE was asking for £54P/M I got it less than half the price on mobile phone direct thanks
Highly recommend

Blackhorse did not deserve even one star
Am writing this review to advise anyone who’s planning to have a financial agreement to avoid them
You only have criminal working together to ripped you off there staffs including managers and complain handlers are bunch of criminals
I have a finance agreement with them in 2017 Which was arranged by motorpoint for a car but I never received my agreement document when I requested for the agreement they promised to send it with 3 to 5 working days which they never did I make follow up calls and update I have not received anything I lodged a complaint about it. Unfortunately 5 days later they claim that I used a company number to call and for that reason they disregard my complaint
I believe that they are hiding something away from their customers that is why they are refusing my complaint and dot want to give me my financial agreement

They make me safe 100s always compare before you renew your insurance
Highly recommended

Please if you are looking for a contract or upgrade do not take it from Vodafone
They are cheating their customers they took money from my account illegally when I call them they promised to refund me within 5 working days
My service with them ended and I call them and give them the 30 day notice but I didn’t cancel the direct debit and they didn’t stopped taking money from my account
The reason I didn’t cancel my direct debit was I was expecting a refund not been ripped off by Vodafone

With a little Top-up my Tv have been replaced by a brand new Samsung 75”
But you need to work on communication with you partner because the delivery was late
However am recommending who ever is looking for appliances insurance Domistic & General is the right place

If there was less than 1 star rating I will give it
My item was collected from The supplier on Monday for a Wednesday delivery but I was suck that the earlier I will receive it was Friday I contacted you for an alternative but the customer service advisor doesn’t care about customers
I will not make any amendments because good company makes next day delivery and listens to their customers if I was the Chang it you deserve 0 Star

I never missed a payment on my insurance.
my tv was broken last week I reported it and since it was not worth fixing I was offered a replacement
on you website it said I will receive it by 20/07/22 but the delivery company say I will receive it on Friday 22/07/22 that means my children are home without tv for another few days

Virgin media doesn’t even deserve a 1 star rating
They are expensive and you don’t have value for money
They careless about their customers I have call several times and they will hang up or promise to call back but they will never call
Am having problem with my broadband internet for several months I have call more thanks 10 times but the problem is still not resolved
They will promise to escalate or write a complaint give you hope that someone will get back to but they never do am very disappointed

The driver who delivered my parcel was very professional and on time keep it up am happy

Be careful never trust this company or switch to OVO energy all their advertising are fake
I join ovo energy the set up a direct debit before they start suppling me they already started taking money from my account and they started raising their tariffs so I decided to switch back to my old supplier after 2 months they write to me Here is part of the email sent to me

Hello Musa

We’re getting in touch to let you know that because of a technical error, your account balance wasn’t correct. This meant we didn’t charge you in full for the energy you’ve used. We’re really sorry about this.
Now they are asking me to pay £77.00 when my account was in credit for the whole of November and December after I left