I reported a fraudulent subscription to…
I reported a fraudulent subscription to this company and showed them there was no usage and they refuse to refund the $149 stolen from me stating "Hi there 👋
Thank you for clarification.
We strive to maintain fairness and consistency for all of our valued users, which is why we strictly adhere to our refund policy. We do not charge or refund based on usage. The charge takes place at the beginning of the billing cycle, and for users to prevent a charge, they should cancel the subscription before the billing cycle.
I completely understand how this situation can be frustrating, and I’m really sorry for the inconvenience. At this time, we’re unable to make an exception, but please know your feedback has been heard and shared with the team.
If there’s anything else I can assist you with, I’m here to help.
George
Podcastle"
This is unacceptable and I would not recommend using their service, EVER!
Reply from Podcastle
Hi Rus,
We’re sorry to hear about your experience and understand your frustration. For cases of suspected fraudulent activity, we recommend contacting your bank or credit card provider directly. They have the tools to investigate unauthorized charges and can guide you on the next steps to secure your account and recover funds if applicable.
While we follow our refund policy for standard subscription charges, your bank will be able to handle situations involving fraud more directly.
Thank you for sharing your feedback. We take these concerns seriously and will continue to review our processes to help prevent issues like this.
-The Podcastle Team
