Donna

Hi Donna, love hearing that! 🥳 We have so much fun on the lives too and gotta keep those speedy payments coming 💷😉 Thanks for being part of the Drift fam!

Team drift 💜

Hello Donna,

As with all providers, we create introductory offers to new customers. At the start of all of our customer’s time with us they will have benefited from such a deal. Once this expires, we'll always do all we can to offer the best existing customer deal available.

We also send out an end of contact notification to all our customers before their contract comes to and end highlighting the new package price and any offers that may be of interest.

We're always happy to review your package and cost to help find one that best suits your needs and budget - this doesn't always mean a downgrade!

If you would like to discuss your package and the options then please call 150 from a Virgin Media Landline or 03454541111 from any other phone.

The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.

We have a download speed guarantee - this will show the minimum speed we would expect for all our packages - you can look at that here: virg.in/speedsexplained
If it's just the Wi-Fi and all things are looking good over a wired connection, we have some helpful pages to get the best from your Wi-Fi. We recommend starting here: https://virg.in/wifisos.

If after going through the self-checks, you still need some help, feel free to pop along to our Community Forum where our staff and users have a wealth of knowledge and experience to help you out: virg.in/CoBb.

That's lovely to hear Donna!
Thank you for taking time out of your day to share your amazing feedback with us :) Peter

Hi Donna,
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Lori,
Arnold Clark

Hello,

Thank you for your positive feedback and letting us know you are happy with the service you received.

Please never hesitate to get in touch with any issues or queries. We're always happy to help.

Thank you,

Richard.
D&G Team

Hi Donna,

Thank you for taking the time to leave a review regarding the brilliant service you received from Fiona. I'm sure she'll be absolutely thrilled to hear about your review! Take care.

Amelia