Pedro

Simply put, Samantha service met my expectations without a glitch. 1) Replies to pre-purchase inquiry messages any time of the day night. 2) Puts effort to search for best deals and offer options to choose from. 3) My requests are always last minute, and she delivers! 4) Over the last 5 years, got the air tickets at the price promised without any additional charges or fees. 5) She does a good after-sales follow up. 6) No spam mails or unsolicited marketing. EFFECTIVE.

Ordered what I wanted, paid for it, they send it to my without delay, and I got what I purchased. This is my second order with them and I will be ordering again for my 3rd bike next year.

Just be aware that Peach aviation will not allow you to board even if your exceeded only 100g over the 7kg.--no, it is not a joke, it is Japanese accuracy--tolerance zero. No, you can't buy more weight with them.
I arrived at the luggage check-in counter on 6 of August 10:30AM: first the Peach staff put my cabin briefcase on the scale, and said there was an excess of 400g and asked me to move stuff from the briefcase to my check-in luggage. Fair enough, I moved some documents and the charger of my laptop to my check-in suitcase, now 6.8kg.
Then, things got complicated: he said my fair didn't include the check-in luggage. I showed the receipt from trip.com and clearly there was about $80 above their no-luggage ticket. Then he went to check with another staff that was busy with other luggage issues customer, story short: It was 1112AM and the flight was leaving at 1130AM, discussion was very long, I didn't want to miss the flight, decided to pay again, and then claim the difference with trip.com later. However, they didn't accept cash, only credit card, but their system was outdated and didn't have a credit card SIM reader, just a magnetic stripe reader, so my credit card wasn't accepted neither. Already late, the other staff started trying to speak English yelling at me to take the luggage to a domestic courier service counter and send it myself if I wanted to catch the plane... What I did, but my luggage arrived at home 2 days later.

Perhaps all low cost carriers are like this, but Peach Aviation needs to work very hard to get out of the lowest level of the LCCs in Japan, My 2nd bad experience with Peach... From Narita fly with the other LCCs: Jetstar or Spring, price is the same anyway.

Fares fees need to be more transparent. At the end ofvthe purchase the total is not what was selected. Dealing with low cost carriers like Peach in Japan was distasteful and I had to arrange my luggage to be transported by a courier, as the luggage fee was not included, but I paid extra for that.

Got a good deal for the date and schedule of my trip, despite the short notice I gave you Team before the intended date of departure.