SC

Scottish client

United Kingdom

Reviews

Review of Woodpecker Joinery


Rated 5 out of 5 stars

What a lovely company!…

It has been a delight to deal with this company.From my initial enquiry throughout the office staff have been very helpful and guided us through the process advising on base etc.
The construction chaps arrived on time and couldn't. Have been more pleasant.
We are so pleased with our greenhouse and can’t wait for the weather to cool down to start planting.

July 31, 2025
Unprompted review

Review of Trustpilot


Rated 4 out of 5 stars

I usually rely on Trustpilot before…

I usually rely on Trustpilot before using a new (to me) company .However this time I got caught out.I failed to see that there was a separate site called Garden Express hub where all the complaints were listed. I think this is misleading and all reviews should be together.

June 26, 2025

Review of Gardening Express


Rated 1 out of 5 stars

Not Express maybe not at all

Ordered 2 plants on the 6June and they have not arrived.and no evidence of them being ready to dispatch.
My email to them just generated the standard wait and see.Not at all helpful.
Also not helpful that Trustpilot give 2 websights..Most people will only loog at Gardening Express and see reasonably satisfied customers ,whereas the Gardening express hub site shows the true state of affairs and gives a 1 star rating for large numbers of people who have probably lost their money
9th July Update
Plants arrived today.Well packed and in excellent condition.So almost satisfactory outcome just a pity they are not more accurate in their delivery prediction..On this occasion time did matter as the plants were to be part of a community area bein judged.

June 26, 2025
Unprompted review

Review of Farmer Gracy


Rated 3 out of 5 stars

Previous year I was very pleased with…

Previous year I was very pleased with the bulbs
This Year I gave an order for bare root plants.
Very disappointing The plants were very tiny but the ones that were on offer will probably grow but would still have been better buying9cm. Pots else where.The full price roots were a disaster Phlox Hercules £3.46 is unlikely to grow and the Polemonium £ 5.77 tiny and probably dead.
Very disappointing after such a good start.Seems like a victim of their success

May 20, 2025
Unprompted review

Reply from Farmer Gracy

Hello,

We're sorry to hear that some of your plants have arrived in poor condition. Please send an email to customercare@farmergracy.com so we can resolve that for you.

All the best,
Farmer Gracy Customer Care

Review of Gardening Express


Rated 4 out of 5 stars

Good. Company

Website is good and delivery is pretty good so-one is not left hanging on waiting for weeks.Special offer prices are very good but the quality of the plants can be a bit variable .
I don’t think I have ever lost a plant but sometimes a plant has been sent put too early but I guess it balances out with avery good sized plant.
I will continue to use Gardening Express because many of their competitors have problems like wrong varieties
Or poor packaging etc.

May 15, 2024
Unprompted review

Review of The Furniture Market™


Rated 5 out of 5 stars

Good experience

Delivery of cupboard on time as advised.Ryan and Warren notified me30 minutes before arriving and they unloaded quickly and to my desired spot.very friendly service and I have unpacked my furniture and I
Am pleased with it.
Thanks Helen Abell

March 4, 2024
Unprompted review

Reply from The Furniture Market™

Dear Helen,

Thank you for leaving us a 5 star review.

We are delighted to hear you are pleased with your new furniture. We are really proud of the free 2 man delivery service we offer and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your order. I will be sure to pass on your feedback to Ryan and Warren.

We hope you enjoy using your new furniture.

Kind Regards,

Helena - Customer Service Advisor

Review of Quality Garden Supplies


Rated 5 out of 5 stars

Really helpful and pleasant delivery…

Really helpful and pleasant delivery serviceDelivered palet right to garage door for me .
I feel the compost was a bit on the light side for a true John Innes no3 .I hadn't really taken onboard that it was for containers. But I have plenty of them to use it up .

October 24, 2023

Review of Wise


Rated 5 out of 5 stars

Very happy with Wise

I have been using wise/Transferwise for a number of years now and I find it amazing;so quick and the charges are very reasonable .Recently my bank charged £4 to clear a uk cheque here in uk but Wise can have money in Canada in a few hours for less than that .Also I like that the recipients are notified when money arrives and I am kept up todate on the transfer.Great service !

April 2, 2022

Review of Loxley Colour


Rated 5 out of 5 stars

Lovely Loxley.Very helpful people

Loxley Colour Lab made me so happy during lockdown providing us with a terrific canvas print and a stunning large print on art paper of my family when we were unable to travel.The Canadian photographer downloaded her images and Loxley couldn’t have been more helpful in advising us on products.We visited the lab and were shown the range of frames and albums etc.The final products arrived in under a week.can’t thank them enough.

January 14, 2022
Unprompted review

Reply from Loxley Colour

Hi,

Thanks for your review. We are so happy we were able to provide you with a canvas print and fine art prints during lockdown. You are always welcome at our lab to see the products we offer and we hope to see you again soon!

Team Loxley

Review of ketoburnmaxshop.com


Rated 1 out of 5 stars

Be warned from others mistakes ,don’t go there!

What a fool I have been.Should have looked here first.This company has scammed me out of more than £100.It has charged me for more product than I clicked on for ,plus it has charged for an add on I did not ask for
The site allows no review of your order before it takes your money and the company does not answer email cancelling the excess even though order not shipped.
This is thoroughly disreputable behaviour and I will be lodging a dispute with my credit card company
I rate it minus 5 stars

January 14, 2022
Unprompted review

Review of Vax UK


Rated 1 out of 5 stars

We ordered a vax carpet cleaner…

We ordered a vax carpet cleaner advertised on TV.It should have included a free steam floor cleaner.This did not arrive.Ok mistakes happen however the support service has been a total failure.Each time I try to complain I have been put on a chat line queue which lasts for hours.
I have emailed and that resulted in being given a case number but no reply after 5 days.
Phone line similarly non responsive.
If there is a staff shortage how come they can answer the sales line within seconds .Also we have been inundated with email adverts for other Vax products.
I am really not impressed.I also consider the machine extremely plasticy and the guarantee supposedly for 6 years is not going to cover any breakages.
I do not recommend this company
Helen Abell
I have since been able to contact va real person on the chat line .Took more than 45mins but it sounds as if the missing item will be sent on.
I am still not sure the bot reply system is any good as the bot email sounds as if it is replacing the carpet cleaner which is not the issue.
Anyway at least they are trying Thank you. fingers crossed.
November update,The missing item was delivered after my email and an apology given from Nick so all is well that ends well.

October 25, 2021
Unprompted review

Reply from Vax UK

Hello Helen,

If you could respond to my request for further information, I will be able to investigate your comments further.

Best wishes,

Tara.

=========================================================

Hello Helen

I am sorry that you have had this experience and I would like to assure you this is not the level of service you can expect from us. I have sent a request for some more information so I can investigate your account further.

Kind regards,
Nick

Review of Wise


Rated 5 out of 5 stars

Three cheers for Transferwise

To me Transferwise is a modern day miracle.I have used it a number of times now and it just seems to get faster and faster.Gone are the days of standing in a queue at the bank trying to make bank transfers to my husband working overseas.
I love the fact that The recipient is notified on arrival and they can notify me so I am doubly reassured.
The rates are also very competitive.

January 21, 2021

Review of Fidelity International


Rated 4 out of 5 stars

Contented customer

I have been with Fidelity for a number of years now and find the paperless system works fine for me.The website is fairly easy to get around and I like being able to get instant valuations and compare different investments.
I have used the phone lines too recently and the.The Irish staff are all very helpful and friendly.

February 2, 2020
Unprompted review