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Absolutely disgusted!

United Kingdom

Reviews

Review of SerenataFlowers.com


Rated 1 out of 5 stars

Very poor quality flowers

That is the last time I will order from Serenata. The last 2 times, the flowers were half dead & wilted.
Used to be good but the quality has been going down hill for sometime.

June 9, 2024

Reply from SerenataFlowers.com

Thank you for taking the time to leave a review. I appreciate you bringing this matter to our attention.

I'm sincerely sorry to hear about your experience. Providing an exceptional customer experience is our top priority, so your feedback is valuable in helping us improve.

Could you please provide us with some pictures of the flowers? Through this email: csadmin@serenataflowers.com

This will greatly assist us in finding a suitable solution for you.

We appreciate your cooperation and look forward to receiving your response.

Kind regards,

Review of Stirling Ackroyd, Sales and Lettings Specialists


Rated 5 out of 5 stars

Fantastic Service

A great service from Anthony & Feroza. Very professional & supportive throughout the whole process. Having bought & sold properties for many years I have worked with many estate agents & I definitely rate them as one of the best.

November 6, 2022
Unprompted review

Review of Northfields


Rated 5 out of 5 stars

The best of Estate Agents.

I cannot thank Abraham in particular and his team enough. Abraham was so professional and empathetic in selling my property.
Unfortunately I instructed a firm of solicitors that performed so badly and a 2 bedroom flat with no chain took virtually 6 months to complete and I eventually completed due to the work and support of Abraham
I thoroughly recommend Northfields as they offer a very professional experience.
Calls and emails are responded to very promptly. And the sale was negotiated with calmness, understanding and going the extra mile.
Selling/buying property is very stressful and Abraham and his team made it less stressful for me. And I am very grateful for this.
As stated I was selling a 2 bedroom flat and yet the service I received was unrelated to the fees that I paid as I received a top class service.
Would definitely use again and have recommended to friends that live in the area.
Thank you Abraham so much.

September 8, 2022
Unprompted review

Reply from Northfields

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Review of Kinleigh Folkard & Hayward (KFH)


Rated 1 out of 5 stars

Avoid!

If there were a category for minus stars I would give it. Lies, cunning, manipulative & a thoroughly distasteful experience. Only interested in their commission. Colluding with the owners to deceive just to get a sale.
When I received the property it was in a disgusting state with furniture that I had to find to dispose of. I do not believe that the negotiator at KFH did not know the mood & nature of the owners.
I would never use them again. I’ve had to engage a solicitor to pursue the former owners & fortunately I’ve kept the emails from the negotiator colluding with their lies. Avoid the Dulwich branch but given my dreadful experience I would advise that you avoid the entire company.

January 23, 2020
Unprompted review

Reply from Kinleigh Folkard & Hayward (KFH)

Hello,

Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear that you were not satisfied with your experience.

If you would like our client liaison team to investigate further or would like to offer suggestions on how this service could be improved then please do email clientliaison@kfh.co.uk .

Kind regards,

KFH.