If there were a category for minus stars I would give it. Lies, cunning, manipulative & a thoroughly distasteful experience. Only interested in their commission. Colluding with the owners to deceive just to get a sale.
When I received the property it was in a disgusting state with furniture that I had to find to dispose of. I do not believe that the negotiator at KFH did not know the mood & nature of the owners.
I would never use them again. I’ve had to engage a solicitor to pursue the former owners & fortunately I’ve kept the emails from the negotiator colluding with their lies. Avoid the Dulwich branch but given my dreadful experience I would advise that you avoid the entire company.