R M

The whole process to set up was terrific and the service excellent. Better still, any questions are answered by Parentshield staff by e-mail, chat or phone immediately. The app is easy to use, the whole system a brilliant idea and there is no need to be ‘good at technology.’ I am recommending Parentshield to anyone I come across who worries about phone safety.

Tashreeq was very quick to help and was clear in his advice.

Oh dear - PREVIOUSLY JUST UNIMPRESSED - NOW OFFENDED
I shared my experience on Trustpilot, detailing a fundamental policy unfairness. In saving Covea 2 weeks of an otherwise legitimate claim by accepting employment early, I had to forfeit 2 weeks of my claim due to interpretation of the waiting period. There is no recognition of what I was initially told by the previous owners of the company or indeed the broker. Covea were again charming on the phone, but pressed me into making a complaint. My beef was not to complain about the policy, but simply to highlight a human unfairness in my situation. Instead, I receive a bossy letter explaining my 'complaint' had been rejected because my claim did not satisfy the policy requirements. I had already accepted that in my phone call, so why the need to write to me to 'put me in my place'? When asked what would make me feel better about the situation, I suggested an ex-gratia payment would make me change my view of Covea. This was taken as a 'request' by Covea that they also rejected. It was a simple comment, Covea, nothing as vulgar as a request. I am not complaining about what you did, and I am not requesting an ex-gratia payment (though that would remedy my irritation). I am merely pointing out that you have benefitted from me by taking all my premiums & avoiding having to pay out for a mere two weeks of a claim claim because I accepted employment ONE WEEK too soon. The reasonable approach would have made me glowing about Covea; this experience will not gain positive word of mouth from me.

Delightful staff: helpful & considerate; the phone was answered quickly too & my claim was approved. However, when the time came to pay out, the small print meant my claim was stopped at the last hurdle. After paying all the employment insurance premiums for 2 years, I was penalised for signing a new employment contract 1 week too early, even though Covea agreed otherwise to pay out. All because I have been foolish to accept a job offer literally days too soon. Counter-intuitive and a great discredit to the insurance industry. At least D Turpin had the decency to wear a mask while on the highway. I will follow up with letters to the newspaper money sections, such is my sense that this really is unreasonable.