Carrie Slowey-Dickinson

A nightmare !
I have been trying to access my motor policy since October 2022, I have spent hours on their chat to get no where and now I need to make an amendment to my policy its impossible. They wont speak to anyone via an actual call, and their 'customer' portal isn't fit for purpose.
AVOID AT ALL COSTS !

Less than useful.
Ordered a treadmill from Very, and they delivered it to Isle of Man.
We had to wait 18 days for eventual delivery having had delivery cancelled on us three times.
On arrival we had to build it which took 2 hrs for us to find it didn’t incline.
Called them in the hope they’d be organised enough to have a local tradesperson, just as mainland customers benefit from.
But no such luck.
Instead advised that we’d have to return it for inspection. Stating we had to repack it as it was received, ironic given the instructions to building said machine instruct you breakdown the box.
When I explained that he was disinterested at best and said it’s the rules.
I also point out that said box weighs 85kg and states clearly on the box - minimum 3 person handling, and that we are just 2 ladies. His health and safety training clearly lacking - as he just said you need to do it, to return it.
He advised he’s arrange for it to be collected within 72 hrs, instead it’s taking 7 days ! If it goes to plan.
So all in all I’ve spent 5 hrs building and then deconstructing a treadmill and received very little useful or supportive advise from this so called professional outfit. Who clearly put customer care and health and safety at the bottom of their business ethics.
I now need to keep my children and pets away from said box for 7 days as god forbid it falls as it would kill someone. Not to mention the fact that I’m meant to keep it in my home for them for 7 days.
Do you think they’ll offer me any compensation ?
If you can’t provide a service in the event of a defect don’t provide the goods !
Disappointed doesn’t cut it, frustrated and furious is closer to the mark.

Very disappointing family holiday.
4 adults and 1 child visited lanzarote in Oct 2019.
The flights were A ok, but the accomdation was dire, we stayed at apartments El Trebol - according to TUI it’s a 3 star AI !
It was 1 * at best !
The rooms were grim, the bathrooms dirty with tiny towels, the drinks were warm and flat !!!
The outside seating around the bar were filthy and the entertainment was dire.
The TUI rep the following morning, said you aren’t the first to complain - I can move you - but it will cost you and it’s a long process !
I said I couldn’t stay and would book into something else via booking.com as it was only a weeks holiday and 1 of our party is disabled to it wasn’t on or fair to delay !
We paid a further £1.9k to get in somewhere decent.
We complained on our return and they won’t budge ... we get £150 refund as a gesture of goodwill, where’s the goodwill !
The hotel was GRIM
There service was GRIM !!!!
They need to raise their expectations if they believe that accommodation is 3 star !