Very disappointing family holiday.
4 adults and 1 child visited lanzarote in Oct 2019.
The flights were A ok, but the accomdation was dire, we stayed at apartments El Trebol - according to TUI it’s a 3 star AI !
It was 1 * at best !
The rooms were grim, the bathrooms dirty with tiny towels, the drinks were warm and flat !!!
The outside seating around the bar were filthy and the entertainment was dire.
The TUI rep the following morning, said you aren’t the first to complain - I can move you - but it will cost you and it’s a long process !
I said I couldn’t stay and would book into something else via booking.com as it was only a weeks holiday and 1 of our party is disabled to it wasn’t on or fair to delay !
We paid a further £1.9k to get in somewhere decent.
We complained on our return and they won’t budge ... we get £150 refund as a gesture of goodwill, where’s the goodwill !
The hotel was GRIM
There service was GRIM !!!!
They need to raise their expectations if they believe that accommodation is 3 star !