Joseph Park

I've been with MyUS for around 5 years now. I've tried many other services and have found MyUS to be the best service out there. We've had some growing pains and hard learning experiences but I've come to find MyUS overall to be reliable. They have fast customer service (live chat) or messaging system which they respond to usually within 24 hours give or take. I send out a lot of packages so I have quite an extensive history and experience with their service. In terms of value, I can't find a better service that offers lower rates. They are relatively quick at logging in packages and shipping them out but occasionally there are delays (busy periods/seasons etc.) but compared to what else is out there, they've been around 96-97% reliability and success rate for me that's over 5 years of hundreds of shipments.

Keep up the good work and it sounds like MyUS is growing quite a lot as new members join because word of mouth is spreading how good these guys are.

Back stabbers! I was a loyal member since 2023 and have received cash back and shipping rebates each month since I shop a lot online (avid shopper). Generally I've had no problems with them except for the odd missing cashbacks from time to time but customer service was pretty good and fast and I would rate them the best these past nearly 3 years I've been using them (Mike and Tammy were great).

But suddenly just starting this month in September I started getting my rebates denied and then I got all of my cash back that I accumulate the entire month suddenly all got denied. That's about $150 a month payout I accumulate.

I've been shopping the exact same way I always have since 2023. Nothing has changed but if they changed some policies in mid-flight, that's a sneaky move to change rules or policies all of a sudden.

So they took all my cash back money away and want to "review" my account for some reason when I've been shopping the same way since day 1. It's sad they treat loyal customers like this just out of the blue. I use other cash back apps and it works fine never been "questioned" about my shopping habits. But freeshipping did have the best cash back rates and free shipping rebate was really good when they don't suddenly steal all your money and deny all your cashback and rebates without at least first asking me. The way in which they do it is very upsetting. If they wanted to review my account and ask me some questions they could simply do that without stealing my money first.

So we'll see how the review goes and if they return my cashback and rebates or not. I may revise my rating and update my experience later. But right now I am upset at how they just stole all my money and treated me different when I've been doing the exact same shopping since 2023 and has never had a problem until Sept 2025.

UPDATE: so I do all my shopping in the US, pay with US money, buy in USD merchants, and ship only within the US. Nothing goes outside the US. But since I'm a Canadian citizen and my billing address is located in Canada, they decided to make that a problem when it hasn't been for 2+ years and 200 orders I've made since I joined all just because my billing address is in Canada. I have a US bank account, US phone number. Really feels discriminatory. They decided to just take my money for the month and I was able to cancel my subscription but this is horrible service.

I have used ship forwarding services for hundreds of shipments the past 5+ years for my business. I used MyUS for hundreds of shipments and they always received my orders and logged them in. I decided to try Ship7 and sent 1 order to them. Tracking from Amazon showed it was delivered to their address but after 17 days and asking Ship7 what happened to my package they claimed they never found it. The only answer they could give me was to try and get my refund from Amazon (which thankfully Amazon gave me a refund even though they did ship it and tracking showed it was delivered to Ship7) so this was a bad experience to have 1 out 1 of fail. I have done 500+ with MyUS and they got all of them and Ship7 can't even get 1 right.

If they would at least take some responsibility in their business practices and either compensate me for their error/loss or how do they not have cctv camera on their warehouse receiving door or docks?

What if I had ordered an expensive item there and this happened? I could have lost hundreds of dollars. Luckily my Amazon order was only $15 so I would definitely not RISK sending anything to Ship7 because they can't guarantee they will receive it and they'll just tell you to go get a refund from the merchant shop that shipped it say they must've delivered it to another address when tracking show it was delivered to the right address.

Be a bit careful with SHIP7 and probably use it for small value shipments and not high value ones.


EDIT UPDATE: I have received a satisfactory resolution from Ship7 and they were willing to compensate me for the lost package of $15. I do appreciate they got back to me and finally showed some willingness to help but it took over 1 month to get to this for a small package of a value of $15 and I think anyone would be frustrated if this happened to them. So I have at least upgraded my review rating to 3 out of 5 instead of 1. They are legit and their service does work as I have shipped out almost 50 orders with them in the past, but the weak points is that their customer service is a bit slow and it can take a long time to get a response or a resolution and for some people, time is of the essence. I do appreciate they got back to me at least but I hope they can take customers feedbacks and learn how to improve their systems to make it better.

All my purchases and rebates cashbacks have been applied and saved me some good money. Customer service is always good too and helps me whenever I have issues. I really recommend Freeshipping to save some money online.

Has been very helpful since I joined a couple years ago!

Always on time, great customer service if I need help, and great cash back rewards.

Excellent service. Works great saves me money!

Everything works as they described!
Great customer service too and payments on time!

This company and service is 100% honest and legit.
I have saved on cashbacks and rebates as they promised! It's very easy to use, customer service has always been top notch to solve any issues I had. I highly recommend freeshipping.com!

Pros - free membership, 60 day storage
Cons - no 24/7 live chat support, so I had issues where I needed help but it took 1 or 2 days for ticket to be responded to but too late, no USA shipping. I use MyUS and they ship within the US as well which is a lifesaver.
I also find the rates on MyUS are cheaper than Ship7 but I had many great experiences with Ship7 but MyUS ticks a few more boxes so I use them most of the time now. I would definitely come back and use Ship7 again if they can provide chat support and cheaper shipping rates but I love the free membership and 60 day storage!

Man, these guys are good and bad and this inconsistency really is upsetting.

This time I have a very bad experience. I've been more than patient with them waited over 2 months (9 weeks) and still nothing done. I shipped out a package on June 18th to Mexico (package ID 02-238-3930), invoice: 30051153, tracking number: 20200619046388938 via Budget Economy). It never left Miami, USA ever. It was held. I was never contacted about it nor was it ever returned to my suite. Much later on I found out about it and then they told me I'd be charged about double the shipping cost just to get it back from Miami to Sarasota! First I got charged $13.99 to ship to Mexico but it never even LEFT THE USA. Now I might need to pay $28 more shipping to get it back from Miami to Sarasota? I told them fine, put it back in my suite but after several emails for 2 weeks now no response. Why do you just lose my package worth over $50, not even return it back to my suite??? Where is the package???

At least communicate with your customers. Why do you ignore and not respond and cost us $$$$$ for packages that never got shipped out and never came back to my suite????

I don't get this service. Most of the time you guys are pretty good and do what you say, but other times it seems like it's completely incompetent and careless and nobody cares about their customers stranding them out of lost packages and lost money.

I've been more than fair waiting 9 weeks for resolution. You should understand why I am very upset.
****UPDATE*****

They got back to me and wasn't able to get my package back from customs (it was discarded) but they actually reimbursed me the shipping and value of my package which was very generous of them.
As a result, I have revised my review because even though it took this long, they did resolve my issue and covered the value of my shipment which I didn't expect.

UPDATE:

I found out you are correct. I don't know why the suite number was not listed on the address, but it is MY MISTAKE after reviewing it. I have edited my review and am sorry for the mistake. I've had very good shipments in the past and very few issues. I think I got really frustrated because I wasn't able to chat with anyone live as the service seems to be down since covid19 started and packages generally have been taking much longer to show up in my suite even though tracking confirmed it was delivered days ago, but I understand this is due to the delays of covid19 and overloading the system.

I had sent emails about this and nobody replied so I was upset. I appreciate that you replied on here to my review and I'm glad Trust Pilot allows us to revise/edit these reviews because it's especially good when the issue is resolved / redeemed or if the reviewer made a mistake/error and found out later it was their responsibility.

Can you also check on another order that was made back on June 18th but they said was held at Miami and didn't in fact ship out to Mexico due to some prohibited item? They haven't returned it back to my suite yet. Suite: 6042-357 MyUS.com 03393050-Shipment 20200619046388938.

Thank you.

iHerb has its good and bad points but lately it's been mostly bad.
The latest bad news from iHerb without even telling their loyal customers like me (been with iHerb since 2011), is they cut the loyalty program.

It used to be that you get 5% or 10% loyalty credit on all orders no matter the value. Then a year ago they took it out and said you have to spend over $40 to get the loyalty discount. Now it's completely gone.

At least tell us and give us notice ahead of time that you are scrapping it. Very disappointing.

But iherb does have one of the best shipping values in US orders and fast shipping handling times....better than anyone else I know.
The only problem is they keep taking away our loyalty codes and they don't give much discount on anything other than some products get 5% off for multiple quantities 2 or more.

Ina was very patient and helpful! Thank you

Julius Lemuel was my chat agent. He is exceptional! I am really pleased with the service he provided. He's very comprehensive, understood me completely, and answered all my questions with clarity.
EXCELLENT! I'm very happy with my experience.

Agent Julius Lemuel was fantastic....really understood my situation and did everything in his ability. I appreciate great customer service like that!

I had a really good customer service agent (Ronnaren) help me out and answer all my questions well. I've used the service once already and it delivered the package with no problems. I was skeptical at first but I think this service is really worthy and I would recommend it.