Back stabbers! I was a loyal member since 2023 and have received cash back and shipping rebates each month since I shop a lot online (avid shopper). Generally I've had no problems with them except for the odd missing cashbacks from time to time but customer service was pretty good and fast and I would rate them the best these past nearly 3 years I've been using them (Mike and Tammy were great).

But suddenly just starting this month in September I started getting my rebates denied and then I got all of my cash back that I accumulate the entire month suddenly all got denied. That's about $150 a month payout I accumulate.

I've been shopping the exact same way I always have since 2023. Nothing has changed but if they changed some policies in mid-flight, that's a sneaky move to change rules or policies all of a sudden.

So they took all my cash back money away and want to "review" my account for some reason when I've been shopping the same way since day 1. It's sad they treat loyal customers like this just out of the blue. I use other cash back apps and it works fine never been "questioned" about my shopping habits. But freeshipping did have the best cash back rates and free shipping rebate was really good when they don't suddenly steal all your money and deny all your cashback and rebates without at least first asking me. The way in which they do it is very upsetting. If they wanted to review my account and ask me some questions they could simply do that without stealing my money first.

So we'll see how the review goes and if they return my cashback and rebates or not. I may revise my rating and update my experience later. But right now I am upset at how they just stole all my money and treated me different when I've been doing the exact same shopping since 2023 and has never had a problem until Sept 2025.

UPDATE: so I do all my shopping in the US, pay with US money, buy in USD merchants, and ship only within the US. Nothing goes outside the US. But since I'm a Canadian citizen and my billing address is located in Canada, they decided to make that a problem when it hasn't been for 2+ years and 200 orders I've made since I joined all just because my billing address is in Canada. I have a US bank account, US phone number. Really feels discriminatory. They decided to just take my money for the month and I was able to cancel my subscription but this is horrible service.