Beata Liberadzka

Hello Beata, thanks for taking the time to leave an honest review. I sincerely apologise for any issues you may be facing with your current mattress from us. Every mattress we sell is covered by both our Forever warranty and the 365 night trial which offers you the right to return your mattress at any time for a full refund on the cost of this item, only the mattresses are covered under this home trial.

Should you wish to discuss this in more depth please provide some order details here or reach out to our support team at hello@nectarsleep.co.uk.

I'm very sorry to hear you have been left feeling this way Beata. Should support still be required at this time then please do drop us an email to letusknow@teamknowhow.com quoting the reference CUR75286 and including a copy of your review, your name, address and references. Thanks - Ryan

Hello Beata,

Thank you for taking the time to leave us a 5* review! It’s fantastic to hear you received great customer service. We do try and keep our prices as low as we can so it’s fantastic you agree. We hope to see you shopping with us again soon!

Kind regards,

Lauren.

Hello, thank you for your review. As mentioned over whatsapp and facebook messenger, accessories are sadly non-refundable when opened and used. Really sorry for any confusion concerning this and please let us know if there is anything else we could help assist with.

Thanks for leaving such a great review. Look forward to seeing you next year for your service & MOT.