Not impressed at all!
Not impressed at all!
Always bought clarks shoes as they are such good quality, and so hard waring for school use, we qualified for the fit guarantee. I called them as my local store is closed! And got told to send a picture of shoes and my receipt to prove when we purchased, 2 weeks later I get a email to say sorry no longer hounoring the fit guarantee!
Because you have to go into a store for them to verify the shoes no longer fit, so my little girl complaining they are hurt and sore toes don't prove that, it's just an excuse to get out of the promise made! Ended up having to buy a pair else where, will now think twice about buying from clarks - highly disappointed after 14 years of buying shoes from them for all 3 of my children I feel very disappointed at this, what's annoyed me more is the fact they made me go to the time and effort to email in pictures find out receipt and give all my details when they knew they weren't even honoring it anymore - poor poor poor!
A voucher to the value of the shoes would have been nice so I could get a new pair when the store reopen.
Shame on you clarks!
February 8, 2021
Unprompted review