Tom Gregory

Ordered the new TAG Heuer Connected E5 Golf edition watch after waiting 5 months for it to come out. Online order was simple and I was immediately sent the invoice. A day later got another email to say watch was to be delivered the next day by UPS. Took the day off at additional cost to myself as I'm self employed. Waited in all day with the tracking app stating the parcel will be with you by the end of the day. At 7pm this was updated to a statement which simply said returned damage reported. As this was a Friday evening I was unable to get anymore information than that. I did call UPS who could only confirm what had been posted on the tracking app and that the sender would have been sent a report. By the time Monday came round I was a little upset that I was 2.5k out of pocket and nothing to show for it (watch and lost income). I had also decided to get a refund now as I felt I no longer wanted the watch. I called TAG Heuer who did apologise that I had had this happen to me but did nothing other than that. They did tell me they would refund the watch as soon as the right person came into the office. 3 days later I get an email that states that a refund would be made once the watch had been returned and inspected. I called them to state that I was not happy with this as I had never had the watch, so why do I have to wait until they get it back and what happens if UPS didn't return it for some reason. The assistant could not help so I demanded to speak to a manager as it was simply unacceptable that I should be penalised for issues that had absolutely nothing to do with me. I was put through to a manager who I thought would be understanding and resolve the issues I was having. So I explained that I had not seen the watch, it had never been delivered to me, it wasn't returned by me, it was all down to the couriers. He stated that he was not going to refund the money until they have received the watch and inspected the damage. I asked why that had anything to do with me and he said that no one would refund money for an item that they did not have. After I put the phone down I realised that I had paid for the watch with a credit card, so I called them to put the transaction in dispute. I have always wanted a TAG watch but this experience has ruined that for me and I will never knowingly spend a penny with this company unless they were to eat humble pie. Unfortunately, like most big companies, just one customer means nothing to them. Their choice of couriers has caused this but I have had to pay the price. Thanks TAG you would not even get 1 star if that was possible. To the customer service manager I was put through to, thanks for showing me what type of company TAG is to hire a manager like you!

Look at the reviews regarding customer service. TAG Heure response to each of them is to contact customer service. They even have an automated response to bad reviews of customer service to contact customer services. Tells you everthing you need to know as well as the 77% 1 star reviews. This company is trading on its heritage. It will be a sinking ship if this keeps going. I have a Brietling watch as well and talking to their customer service is chalk and cheese compared to this lot. No doubt the response to this review will be, sorry for your experience please contact our customer services. JOKE OF A COMPANY!

Absolutely, the worst customer service I have ever encountered. Brought a machine which has a known fault apparently and HP do not yet have a fix, so I wanted a refund in order to buy a machine that doesn't have a known fault. I have spent around 5 hours in total (around 4.5hrs on hold) over the last 5 days trying to reslove this but can't find anyone who is able to do anything. Just passed from one person to another without getting any where.

I have over years enjoyed playing replay poker and have from time to time struggled to accept its blatant bias towards one player on the table for some reason. I will also say that I have enjoyed being that person from time to time. However, a minute ago I played around six hands and in 3 of them had two pair from the get go. Two of those three I was beaten (two hands in a row) by the same player with them having a flush. The third hand beaten by another player but again with a flush. While I appreciate this could happen I would love to know the odds on it happening on a real table. I also appreciate that the chips are free but why make it so clearly rigged? I have heard people say that they seem to win more regularly when they have paid for chips???????

**UPDATE** Just had very complaints call me after I sent a complaint letter to their CEO. She ran through my account and due to the way they allocated the delivery charge and other things I had only paid £1060ish instead of £1100. Due to this error they placed the full £500ish worth of interest on my account. When I told them there was an error on my part but surely you can see I made every effort to pay enough. They point blank refused to even consider it. Said they couldn't treat me differently to any other customers and I simply had not paid enough. Dreadful! LOOK AT THE BAD REVIEWS!! Don't use this company as they will bend you over at their earliest opportunity.

Original complaint based on info provided by very.
Brought around 1.1k worth of items from Very and used Buy Now Pay Later. Looked on my account and it stated that I had to pay £1.1k by 23 October to avoid in interest charge of around £500.00. I made regular payments over the time period using the make a payment button on their web site. On 23rd September I paid £500 to ensure I did not get the interest charge. A month later and the interest charge is applied to my account. After speaking to them, they are unable to remove the charge as it was because I clicked on the make a payment button and not the buy now pay later button (who knew). They said they didn't know which BNPL to apply the payments too so they didn't and the money sat in another account until the interest charge became applicable then they decided to apply it to those items. Thanks Very. Just going through the complaints procedure with them but not holding my breathe from what they have already been told. When wanting to make a payment on their web site, don't click on 'Make a Payment' button that is far to obvious. You have to click the 'BNPL' button and choose where your money goes. Again even though I made enough payments to avoid the charge, because I clicked the wrong 'Make a Payment' button I have been charged nearly £500.00. I gave 1 star just because I had to.

Poor, poor ,poor customer services. A company who allow their call center service staff no flexibility. After being offered really poor solutions to the issue I had, I asked the adviser in her honest opinion would she be happy with the solutions on offer and she said no way. In exchange for a non- compatible £120.00 Office Home & Student licence, I was offered an extra 3 months free subscription to Office 365 provided I paid £79.99 for a years subscription resulting in Office 365 for 15 months at a total of £199.99 when you can purchase that straight from them for £103.95. £79.99 for the first 12 months and 3 months at 7.99 per month.

I brought Office Home and Student at PC World for £120.00. Scratched off the silver panel to reveal code and tried to redeem the code and was told by Microsoft Setup to use an office product where registration process would be completed. This kept referring me to Office 365 subscriptions which I didn't want. Turns out this is because Home & student is not compatible with a chrome book. Called Microsoft to change over the subscription to Office 365. Yes sir, just pay £79.99 and you can have 3 month free. I refused so they said take it back to PC World for a refund. Why would PC World refund a code card that has been used, I asked. Microsoft said they won't but if you don't want our offer then you brought it from there so take it up with them. I then asked them to transfer the licence to a different email address so that I could use the wasted card on a lap top of mine. Sorry Sir we can't do that!!!!! I tried everything for them to be reasonable but they refused everything I offered and told me to pay more money to get less. I honestly will never buy another Microsoft product.