Not even a star they deserve
Not even a star they deserve
Avoid Momentum Warranties – A Complete Waste of Money!
I’ve had to use Momentum Warranties twice, and both times have been an absolute nightmare. No garages wanted to work with them, which meant I had to get personally involved. They wasted so much of my time that I deeply regret ever paying for this so-called "warranty."
The first time, I had an issue with my water pump, which also contaminated the timing belt. Despite providing all the necessary documents, pictures, and quotes, they initially rejected the claim over the phone. Only after I involved the garage that sold me the policy did they finally agree to cover the water pump—BUT they refused to pay for the timing belt, leaving me to cover half the cost myself.
Now, I have a much bigger issue—the starter motor has failed, which is exactly the kind of major repair I got the warranty for. First, they demanded a full diagnostic report, which cost me £180 out of pocket. Since my car wasn’t drivable, I also had to pay for a recovery truck. Then, after I provided everything, they suddenly decided to scrutinize the service history, mileage proof, and even pictures of the vehicle.
After jumping through all their hoops and providing every single detail they asked for, they ultimately REFUSED my claim. Their excuse? My vehicle had a PHV (Private Hire Vehicle) badge. However, when I bought the car, the warranty DID cover PHV vehicles, and Quality Part X (who sold me the policy) even confirmed this! But now, Momentum conveniently refuses to honor the coverage. It’s clear why Quality Part X no longer works with them—they simply don’t provide the service they claim to offer.
To make matters worse, their staff, especially Mr. Mike and Mr. Kris, were extremely disrespectful and even accused me of lying. I had to chase them for updates constantly, and in the end, I was left with a £2,500 repair bill that should have been covered.
DO NOT waste your money on Momentum Warranties. They are nothing but a scam! Never again.
Before they answer that the details hasn't been shared : Platinum plus ( covers PHV)
Policy number : VPX19552118
Response after the reply: the policy was sold with cover on Taxi and PHV. You should contact your dealer instead of calling the costumer a layer or insulting in this way. I have a hand written note on back of the invoice that it cover PHV. Last time coolent was leaking due to water pump it was not the pipe.
March 3, 2025
Unprompted review