Never got my order.
When you contact them, you get a preloaded non human response. "we sincerely apologize for the delay and inconvenience" I had to contact Kind Patches several times to see where my order was...only to say "Please know that as a growing company, our team is constantly working on improving our products, services, and overall customer experience. We appreciate your patience for allowing us to learn from our mistakes, and we look forward to serving you better in the future"
DO NOT ORDER if you are expecting decent customer service.
Reply from Kind Patches
Hi Jarrod!
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us.
We're genuinely sorry for the experience you had. We completely understand how frustrating it is to feel like you're not being heard, especially when you're just trying to get information about your order. While we aim to respond promptly and thoughtfully, it’s clear we fell short in your case—and for that, we sincerely apologize. Your experience highlights an area we’re actively working to improve, and we truly appreciate you taking the time to share it.
Your feedback is important to us, and we’ll continue to work on improving our products to meet our customers' needs. If you have any further questions or concerns, don't hesitate to reach out to hello@kindpatches.com.
Thanks again for sharing your thoughts with us.
Best wishes,
Kind Patches Customer Care
