Absolute horrid customer service
Absolute terrible customer service,
I placed an order and needed to cancel due to incorrect shipping address.
Called customer service and was told to call back in 45 mins 3 times due to order not yet on the system. On the 4th time is was still not on the system and the advisor said she’ll keep an eye out and cancel it and that id get a cancellation email. The next day after still no cancellation email I tried the WhatsApp customer service route and 2 days later I’m still waiting for an advisor to get in touch.
However i received a email saying my order had been shipped.
So looks like I won’t get my product or my money back.
Horrible customer serve from mac!
November 17, 2023
Unprompted review
