I have been with pet protect for 8…
I have been with pet protect for 8 years never had to claim until my girl had to have an operation which was over £3,800 I phoned them and explained what needed doing and made sure I was covered before I went ahead as I needed a loan to do it.
They assured me to go ahead with the op and I would only pay the 20%.
I sent in the paperwork for the first scans etc
Which they paid out for (£250)
But on that letter was a statement stating that cruciate ligaments (the operation she had just had) is only a maximum of £750 I can claim for minus the 20%!
I was mortified that they wouldn’t let me claim the full amount that they assured me I could do.
I phoned them back and they said they weren’t sure who told me that but it was false information and they can only go to a maximum of £750 for all the treatment she has had I’m now left with a loan over £4,000 and more scans etc are needed!!
I feel totally let down and angry with pet protect for giving me false information and putting me in a bad situation.
All they could say was read the small print!
EVEN THOUGH I HAD PHONED TO CLARIFY THERE STAFF NEED BETTER TRAINING AND I FEEL THEY NEED TO TAKE RESPONSIBILITY!
I have paid thousands in insurance over the 8years
Please be aware I thought I had the platinum cover....