Clare

Other than a standard response telling me they have "unusual demand" (where have I heard that before, perhaps they might want to use COVID as a reason??!!) I have no idea when my account is going to be set up.

Not a great start to a business relationship and I will be trying other providers give it had now been nearly TWO WEEKS. Absolutely shocking.

Once again I upgraded to first class and there were no refreshments offered despite the Transpennine website saying "Elevate your journey and travel with us in First Class . . . . Complimentary drinks, snacks and meals."

No announcement by the conductor saying why there wasn't a trolley on the train. Usual poor service by Transpennine and will be reporting them to advertising standards for false advertising as this happens far too often.

We recently purchased a car from the garage. We did not end up buying the car originally earmarked as when we went on a test drive the car was dirty with marks everywhere and scuffs - I do not understand why on earth they would try and get customers to buy a dirty car saying they will clean it before it's handed over - no thanks and please be aware of first impressions.

On taking our new car home - having paid for autoglym to be applied - a few weeks later we started seeing patches appearing on the upholstery. On contacting the garage to ask for it to be rectified, their solution was for us to put in a claim directly to autoglym and sort ourselves. No follow-up customer service at all.

The car salesman was also supposed to call us to see how we were doing in our new car, but that didn't happen.

Given cars can be sourced by VW at any garage, based on the service received at York, we would not go back nor recommend. We were very disappointed by the lack of support and proactivity despite their initial promises to make everything good.

Recently bought 2 kettlebells and they are twice the size of any i have ever seen - they are ridiculously enormous to the point that i cant get my hand around the handle it is so big. Nor can i carry them close to my body due to their size. It is my fault for not checking the size specs carefully before i bought - its just that i have never seen a kettlebell this over sized before. It is my fault for not checking. Cannot send them back due to excessive return postage fees.

Jet2 have written to tell us they have moved our paid seats from two sat together, to two sat apart. I rang today to try and resolve - spoke with Blossom - would gave me two alternatives; not sat together or on the back row where we intentionally never sit.

I fly with Jet2 up to 4 times a year. As a customer who uses you again and again could it have hurt on this one occasion to resolve this matter as a human being instead as a corporation. You have seats on the extra legroom isle - if you have to move us move us there. OK you might loose £10 on the seat, but now I'm writing complaint emails, on trustpilot when your Jet2 Rep could have done the right thing from the get go.

Really disappointed with any lack of customer care, especially for people who use your services multiple times a year. Really poorly done Jet2 with an easily solution to resolve.

And please don't leave me one of your written responses unless you are going to resolve the issue easily vs giving me an email address that only gets answered within 28 days!!!!

I have been trying for weeks to go onto the Member Zone of Vitality, and every time I do it gives me an "Oops it's not you it's us" message. This has been going on for weeks now stopping me accessing my account.

I have tried today 5 different phone numbers with various options, never getting through to the right people. Your customer experience on the admin side is simply shocking.

PLEASE GET THIS ERROR FIXED.

Wrong item delivered. Had to speak with customer services twice to find out where the correct item was. Told I would receive an email update but never did. Item still outstanding. Customer services are not great and very slow.

The price of meet and greet was extremely reasonable when compared with other parking, with the dreadful long walk from the mid-stay car park over uneven tarmac. Instructions were great, very easy to park and car waiting for us on our return. Could not have asked for more.

The only improvement I would add, as we were in the same position as another couple, you could do with some signage in the airport to show where the desk is to leave your keys as we were wondering around a little.

The interface for Amazonmusic is just awful and nothing like the experience on the main website. The playlists are rubbish and once you add a song to your playlist you can't change the order without the screen cancelling out every 5 seconds. It's like it was created in some kind of beta code from 1992.

I've been renting cards for the last 25 years and Payless is by far the worst company I have dealt with. During a visit to Montenegro we booked car hire via Payless, having the required insurance, however on arrival we were made to buy additional insurance of nearly £400 or they would not let us have the car. No-one was around to actually give us the car and had to wait nearly 30 mins. Service was appalling, bordering on fraudulent activities and would never use again.

We hired a car via Holiday Autos for a trip to the US however had to cancel which we did 5 days before we travelled. HA are refusing to refund our monies.

There is no one to provide help or assistance and these messages on this site are being written by an AI bot. So many complaints on this site unresolved. Terrible service.

IGNORED BY OMAR AT HOLIDAY AUTOS
We recently booked a car via Holiday Autos for our trip in Montenegro - the actual car rental was going to be from Payless / Avis.

We booked our insurance, and also had personal insurance to cover any excess if we had an accident, however on arrival in Montenegro Payless/Avis told us they would not let us have our car unless we paid them nearly 400 euros more for "local insurance". We argued with them for a while and told them repeatedly we had all the necessary insurance but they would not give us the car. Holiday Autos at no point told us in the booking process that we had to pay additional local insurance.

On contacting Holiday Autos during our holiday to question this they told us we could query the issue when we came home but would not help us the and there. Since then they have not been in touch despite our requests for help and to resolve this manner. Omar at Holiday Autos responded to this Trustpilot site with a response who we have since tried to contact but he has repeatedly ignored us.

I would not use Holiday Autos again as obviously they are associating with unprofessional and I would state fraudulent companies who are fleecing money off people which they must be aware of.

Hugely disappointed with the White Stuff purchases I recently brought (and returned), and I should have known they do not produce clothes for plus size individuals given the lack of any models on their website above a size 8/10.

The items I bought are not created with plus size in mind at the bigger size end eg. very little fabric around seams and buttons. The difference between sizes is TINY so I actually bought 2 sizes bigger but they still didn't fit.

Hugely disappointed by their website and lack of diversity, and also the quality of clothes.

I wholly concur with the positive reviews on Menofriend. I have also found the product life changing and within 4 weeks my heat flashes had disappeared as had my brain fog. Would highly recommend.

I've just spent some time scrolling through some dresses on the M&S website and I am so disappointed to see a plethora of size 8 / 10 models over 5ft 10. How on earth is this representative of the M&S shopper? Where are the older ladies over 60. Where are the size 18 models? The experience was extremely off putting and I think M&S need to revisit what their online presence as it is not reflective of their clothes nor customers.

I tried for days to get in touch with someone, and then eventually when I did it took numerous calls to resolve my issue. The team sent me the wrong information and then didn't seem to understand what they were actually sending me so I had to escalate. Unfortunately that didn't resolve in getting what I needed.

Very disappointed with their customer service (or lack of it) and would not recommend to anyone else as it caused a lot of time and frustration trying to resolve.

I recently reached out to Raymond Weil in the UK as my watch had broken. I sent an email to the customer services department - no response. I sent another email to another customer service department and received a bounceback email that they were "slow due to covid" so obviously years out of date. They didn't answer that email either.

I then found a number to ring and it was not a particularly professional service. Takes weeks to have the watch fixed and was told if it was simply a battery they would provide an estimate to replace - you're going to charge me a few quid on a £750 watch??? So didn't bother.

Would not recommend and would in future think about the customer service departments when buying jewellery.

Expensive and the functionality is absolutely rubbish. Every time I try and move the order of music around in my list the screen freezes or I have to reload. Absolutely rubbish.

I don't understand this site. You enter the dates you want to stay, it gives you a seemingly good price, and then when you look into the venue in more detail the "good price" is NOT for the date you want. It's for a completely different date.

This is false advertising at its worst.

I have never experienced a more unreliable company in my entire working life. EVERY DAY they cancel one of my trains and it is now impossible for me to get to work. This evening they've cancelled 87 trains. They should be stripped of their license.