MA

Mark

United Kingdom

Reviews

Review of Driver Guardian

Rated 5 out of 5 stars

Excellent service

Excellent service
I have been a member of driver guardian 4 years and never had to use until yesterday when had a flat battery on car . With it being 4pm in Christmas Eve I thought this could be a problem but no , seamless call centre process and booking in for someone to come out to my home and assess issue . Within 45 mins of the initial call the car was charged and I was on my way .
Way above my expectations and I will definitely be recommending to others .

December 24, 2024
Unprompted review

Reply from Driver Guardian

Thank you so much Mark for your review we are so pleased you were dealt with quickly and efficiently
We are grateful for your loyal custom and for your future recommendation.

Review of Jet2.com

Rated 2 out of 5 stars

Flight delayed on runway in palma for…

Flight delayed on runway in palma for 90 mins . No steps to disengage when at Manchester airport

July 11, 2024

Reply from Jet2.com

Hi Mark,

Thanks for your review.

I'm sorry to read about your recent experience.

If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Review of Very

Rated 1 out of 5 stars

20 mins on hold and the call…

20 mins on hold and the call disconnected by agent . Bad customer service

February 14, 2022
Unprompted review

Reply from Very

Hi Mark,

I am really sorry to hear that you are having issues getting through. Can I please ask that you respond to my private message with your account number and contact details. We will then be in touch to look into this further for you.

Speak soon,
Dave

Review of Very

Rated 1 out of 5 stars

Customer service call but cancel call…

Customer service call but cancel call before you can answer and leave a voicemail to say they aren’t calling again . Disappointed

February 6, 2022
Unprompted review

Reply from Very

Hi Mark,

I am so sorry you have had difficulties speaking with us, we'd love the opportunity to put things right. I've sent you a DM/info request here, please respond with your account number and phone number for more help!

Thanks
Michael

Review of Very

Rated 1 out of 5 stars

Item not as described

Item not as described. Avoid and will not purchase anything else fro very

January 25, 2022
Unprompted review

Reply from Very

HI Mark,

I am sorry to hear this. We’d like the opportunity to put things right if we can. In a moment, you’ll receive a notification from ourselves asking for your details, including telephone number and account number. If you could confirm these for us, a member of the team will be in touch as soon as they can.

Thanks,
Chris

Review of Coverwise

Rated 1 out of 5 stars

Avoid

Avoid. Cheap annual travel insurance for a reason... Underwriters will not pay out flight cancellations after initially agreeing. 10 weeks later after sending all information and constantly chasing for updates they change the criteria. Very disappointed as held a continuous policy for 4 years and never claimed until now. Will not renew next year and pay an extra £10-20 for a reputable company.

October 22, 2020
Unprompted review

Review of Vueling

Rated 1 out of 5 stars

Terrible airline

Terrible airline, do not use. Zero customer service . Booked a flight which has been cancelled and cannot get my money back only flight credit which I do not want. No straightforward way to email . No customer service email address. Avoid at all cost and fly with someone else.

June 2, 2020
Unprompted review