Terrible quality control and uppity…
I see there's almost no four star reviews and the most recent 5 star review was from 2022, around the last time i used them until this one more recent time. They've clearly gone downhill to the v point where they'll bottle and sell lots that were flawed or tainted in the manufacturing process. Terrible/No quality control and uppity smart mouthed customer service agents who are more interested in lecturing, making cute remarks, and being argumentative than they are in fixing errors or keeping customers. They don't care about losing your business and make that fact abundantly clear. How dare I use the word fraudulent! Time for a 3 paragraph lecture from the agent about "unfair and dishonest accusations", AS IF IM LYING OR SO STUPID I DIDN'T REALIZE THE GARBAGE I RECEIVED WASNT ACTUALLY GARBAGE BUT VERY HIGH QUALITY FLAVORINGS. This idiot seems to have forgotten what their job is and confused themselves for one of my parents... Seems to be some confusion as well from these agents about customer service existing to assist, please, and keep customers, not customers existing to please them and coddle their massively overblown egos.
As for the quality control.... I ordered dozens of bottles after being impressed with a sample pack and much of what i received was either tainted, extremely expired, or was from bad batches they chose to sell anyway. The pictures were all clear liquids but much of what I received was inky blackish brown and all the different flavors that were this inky color were absolutely disgusting and had a very similar bitter limey undertone to them and NONE smelled or tasted even remotely close to the listed flavors and for that matter they didn't taste like anything meant to be edible and i mean after being mixed into my projects, not like im here trying to taste pure concentrate and finding it revolting. The weird colored ones had a taste i imagine would be similar to if i were to mix gasoline and vinegar with cheap bitters and rotten lime juice.
You might get a good product or you might not but with so many other brand options out there, why give your money to these clowns and swindlers? Or... find out for yourself if you ever need to contact support. Be ready for an inbox full of replies that are primarily focused on nitpicking your communication and trying to be as argumentative as possible instead of being customer focused and focusing on your issue. Nope... its clear where their focus is by their smartc remarks and putting 90 percent of their focus on how your email bruised their ego because of using vwords like "fraudulent nonsense"..sorry... I dont/wont do business with a company who feels comfortable passing off faulty product and whos agents behave as if customers are here to support their issues and listen to them whine about their bruised egos and put up with the multiple replies that were purely to lecture about and argue with me about their issues with my "communication style and wording" (seriously!!!) along with a rather lengthy, self righteous, and flowery speech trying to frame their company as a brilliant beacon of purity in a dark world, instead of THE FOCUS BEING KEPT TO THEIR CUSTOMERS ISSUES. Like theyre the second coming and i should be bowing and falling to my knees, never daring to have the audacity to question their ethics or integrity. After the above emails i had enough and fired one off that would make a sailor blush (they didn't like my initial word choices and that's where all the focus of their replies was so why not give them an example of something truly offensive?) and perhaps childishly, blocked their email as i figured given the general tone of behavior they'd continue to send me emails that had nothing to do with my issue and rather unsurprisingly they still felt the need to throw more smug snark on the pile and began emailing from a DIFFERENT email address to carry on their fixation with ***everything EXCEPT the issues i contacted them about***! Real piece of work, these people...
Their Customer support is like social media keyboard warriors, we all know the type, and their focus is THEIR ego, THEIR narrative, THEIR issues, three things that have ZERO BUSINESS taking the forefront of customer service interactions. Looking at the other reviews here it seems all the above nonsense with costumer service and tainted or ruined product being sold off instead of trashed is their standard operating procedure.