David Shelton

They are thieves! I have never used Avast or authorized them to bill my account, so I was very surprised to discover unauthorized Avast charges on my Paypal account. Avast confirmed the charges are related to the personal E-mail address of a former business partner, and that they sent notification of impending charges to her, rather than to me; the sole authorized account holder.

While I can understand the mix-up, I cannot tolerate their poor handling of the matter. Avast has refused to reimburse me for one of the unauthorized charges because it is outside of their 30-day refund policy. However, my state provides a 3-year statute of limitations for financial harm, and my rights shall not be diminished by their own refund policy.

I don't use Avast, and cannot recall subscribing to Avask....so I was rather upset to discover that they have billed my Paypal account more than $500 without my knowledge.

Based on login records, they were not very quick to begin working on my site. The "one hour" claim apparently starts when your website is finally slotted for cleaning, which could be many hours later.

After two days, OneHourSiteFix was still unsuccessful in removing the malware from my website. The frustrating part is that I was unable to communicate directly with the techs, and they didn't really answer my questions or explain what was going on.

After waiting patiently for a couple of days, I hired a malware expert on Upwork. He promptly cleaned my site for $80, while giving me a phone call to answer my questions.

They are crooks. Desertcart buys my products from Amazon and then fraudulently files for refunds. They have done this to me 14 times! That's felony theft and the owner belongs in jail.

Don't support Desercart because you may be receiving stolen goods.

100% SCAMMER

They hacked into my Google Merchant account and ran ads for trailers and containers... presumably to scam people.

I hope they end up behind bars where they belong.

Desertcart is a rip off. When you place an order, they purchase the product from Amazon.com and forward it to you in the UAE. Don't get ripped off! Get your own mail forwarding box in the US and shop directly from Amazon.com and other marketplaces.

Squarespace acquired my Domains from Google and now I cannot access them! One of my domains just expired, but I'm unable to renew it due to an error message. Meanwhile, Squarespace has NO PHONE NUMBER, and they did not respond to my E-mails or chat requests. It is as if Squarespace has stolen my domains and shut down my website.

For more than a year, 100% of my customers have been unable to complete the checkout process. There appears to be an issue validating my business details. I have repeatedly provided the correct details, and Etsy has repeatedly failed to validate them.

I have contacted Etsy more than 75 times and received ZERO customer support. They have yet to explain why my business details were not accepted, or how I can fix the issue; they keep sending a template response instructing me to resubmit my business details.

I have even tried contacting Etsy employees via Linked-In (no response), and I just mailed a 7ft pop-up banner to their headquarters in NY. How does one get seller support?

Indeed has primarily delivered spam. Basically, I'm trying to hire an in-house digital marketing specialist; and employee. I've checked all the boxes to indicate that the work must be performed at a specific location, and I've stated this very clearly in the listing. However, nearly all "applicants" are actually independent contractors trying to sell me their own marketing services.

Ordered a bunch of parts from Plumber Stock. The first couple pieces were delivered after about 6 weeks and they were both defective. Several more parts were delivered a few weeks later, and half of them were defective. I canceled the remaining items because they still had not been shipped after 90 days. Also, contacting Plumber Stock can be difficult and they rarely seem to answer their phone during business hours.

I ordered my remaining parts from other vendors and received everything in about a week.

Syncs with many sales channels for cheap. Fast learning curve and easy to use. It has far fewer features than SkuVault, but you get what you pay for.

I'd normally give them 3 or 4 stars, but we paid $1,000 for some custom development, which they never delivered. I will update this review if this ever gets resolved.

Update 12.14.20: It was a frustrating process, but we finally received a refund. When the normal channels failed, I reached out to the CEO on LinkedIn, and he promptly took care of it personally.

My entire team is currently working to rebuild 100% of our eBay listings and it's going to cost me thousands of dollars.

We used InkFrog for several years and we built beautiful, rich listings with InkFrog Classic. Recently, the InkFrog Classic platform broke down and InkFrog didn't feel like fixing it. They forced everyone to migrate to a brand new platform, InkFrog Open. However, the new platform isn't backwards compatible and 100% of our listings got screwed!

All of our embedded images are gone... deleted! Templates... broken! Sku numbers... changed! We basically have to rebuild every single listing. After selling on eBay for years, it feels like we're starting all over again.

Update 6.23.20: We signed up for InkFrog at $99/yr. InkFrog clearly stated that InkFrog Classic users will pay the same price after being forced onto the new InkFrog Open platform. This was lie.

InkFrog transitioned us to a useless and stripped-down version of the InkFrog Open platform, at the original subscription price. However, it was missing basic features, such as templates, that were included in our original subscription $99/yr subscription. They now want an extra $10/month for templates... and we can't add templates until we upgrade our subscription at $29/month. In short, they promised to honor the original subscription price, but we ended up paying 473% more to maintain the same service level.

Update 6.23.20B: The new HTML listing editor is crap. There's a button to insert tables, but it wasn't working. When I contacted support, their response was, "For the table, you will want to add the content in the code view".

Update 10.04.21: InkFrog compromised our eBay account. Over 100 new listings magically appeared on our eBay account, for items that we don't sell, such as collectible coins. Evidently, a known Inkfrog issue resulted in another Inkfrog user's listings to post to our own eBay account. Fortunately, we caught this right away, and eBay was able to forgive the listing and cancellation fees. However, can you imagine how easily your seller feedback score would be damaged if you suddenly sell a buch of collectible coins that you are unable to fulfill?

Goodbye Hostgator! We paid a fortune for their dedicated server but it was slow at best. At one point, our server was impacted by an exim vulnerability which resulted in several days of down-time for all of our websites.

Our final few months with Hostgator were both frustrating and costly. Our server repeatedly slowed or crashed entirely and HostGator never satisfactorily resolved the problems. Here is an actual reply from their tech support, "I have however fixed the issue that you were experiencing. The PHP-FPM was disabled as it is an older processor with limitations..." Really HostGator? You charged me $2,000/yr for an older processor with limitations?

After losing thousands of dollars in sales, we migrated to Kinsta. The cost is about half of what we were paying Hostgator and we get free backups and CDN, which I had been paying extra for. All of our sites are running significantly faster and time to first byte is twice as fast as I've ever seen with HostGator. It's too soon to comment on Kinsta's reliability or up-time, but we're very happy so far.

UPDATE 10/15: It has been more than two weeks since I requested cancellation of our dedicated hosting plan and a refund for the remainder of the plan. Hostgator has not yet canceled our hosting plan or provided a refund. I've already contacted Hostgator 4 times about this.... They kept telling me that my case has been escalated and that I should expect a refund within 5 days.Then today, they informed me that my previous tickets have been closed and that our hosting plan is set to cancel on the renewal date with no refund. Once again, I explicitly stated my request for immediate cancellation and a refund for the remainder of the plan. So far, all I have is yet another ticket number.

My cancellation experience is fairly representative of Hostgator support. Hostgator seems to have a complex support structure with multiple levels. If the first associate cannot help, the case gets escalated. Sometimes it takes a few days for a case to reach someone who can help. Sometimes they drop the ball entirely and you have to start all over again. This is simply not acceptable when your website is down and you're losing revenue. I highly recommend that Hostgator offer commercial customers a paid support option. On several occasions, I would have been happy to pay $100/hr to have someone work on our server immediately.

Update 10.22.19: It has been another week and Hostgator has still not closed my account or issued a refund. I contacted support for the 5th time and it turns out that they closed my ticket again. This time I asked how to contact their legal department and they said "I have checked on my end here however there were no information provided about the legal department's mailing address." Wow!

Update 10.22.19B: In an E-mail, HostGator explained that dedicated hosting plans are not eligible for refunds according to their terms of service. I have clarified that my refund is not based on the terms of service, but rather basic contract law. HostGator breached the contract because they failed to provide acceptable hosting performance for a period of weeks and because they were unable to remedy the problem.

Final Update: Hostgator eventually did close our account and issue a refund for the remaining period. However, this wasn't achieved through the normal billing or customer service channels. Hostgator eventually reached out to us because of this trustpilot review.