Plumbers Stock Reviews 886

The ease in placing the order, as well as the communication with the company was great. The part we wanted was discontinued, and they recommended a suitable replacement and took care of everything. C... See more

Very good service, fast and effective. Placed an order for an older style Kohler water supply line before I realized I didn't have a bad line but rather the brass Tee fitting it was attached to had... See more

MJ quickly determined the status on my order, which hasn't been filled for more than a month (due to the source manufacturer). He indicated today that the order will likely be filled by about mid-mon... See more

Online login issue, friendly service. Customer service rep, John T, was very kind and efficiently helped us process an order after being unable to login with edge browser. I can't thank John T and... See more

MJ was very helpful and thorough while placing not only one order but two orders. He made my purchasing experience with Plumbers Stock very professional. MJ is a very nice customer service rep. Easy... See more

John Mark Teves was superb! My order was very specific and not ordinary. And John handled it professionally and gracefully. Even when difficult, John didn't give up nor get upset. John was pers... See more

Thank you so much, Jake for assisting me with finding the Maxwell Two-Piece Compact Elongated ErgoHeight Toilet, 1.28 gpf, 4-1/4" Vertical Rough-In Back Outlet! Jake was so patient and informative in... See more

Christy resolved the ordering issue quickly and the order was shipped within the hour. Great selection and service.

I've ordered from Plumbers Stock before and was happy with the experience. This time I ordered some parts and then realized there was another way to fix the problem. I contacted them via email and Jak... See more

Let's start with MJ who did his job well, provided information quickly and accurately. MJ was helpful and although the information was not what I wanted to hear, at least he was honest about it. MJ w... See more

I highly appreciate the customer service provided by rep Mia. She was attentive to my concerns and addressed the matter without delay. While we could not secure the part we needed (as there has been a... See more

First of all, the special item I needed they had in stock and second John T was very helpful in helping me in navigating their shipping policy and expected arrival of my order. I found Plumbers St... See more

Unfortunately I had to cancel my order due to a long lead time. John T completely understood and was able to cancel the order quickly. He understood the situation and understood why I was cancelling... See more

I ordered it on a Saturday and wasn’t sure when it would ship out or when I would get it. Jake called me on Monday and confirmed the order had been received and it was shipping out that day I receive... See more

Had to write about the 5-star customer service we received from MJ Geanga in Customer Service. In a very kind and patient way, he walked us through the process of selecting just the right replacement... See more

John was super helpful making sure my order was placed! Great response time and very friendly! First time ordering but was given the company’s name from a colleague. Will definitely be placing more or... See more

My 1-gallon of coil cleaner liquid came spilled in the cardboard box, the box was all wet as the plastic bags inside the box had somehow leaked. I emailed the company and Ann from customer service... See more

I worked with John at Plumbers Stock. We received the Toto toilet but upon opening the box it was completely broken in pieces. I contacted Plumbers Stock and sent John the pictures and information h... See more

Thanks John to help me with my declined payment. I am looking forward to receive my precious and special toilet that is the only one that will fit into my old and fancy bathroom. So far the company ha... See more

Had an issue with an expensive toilet being shipped and being damaged during shipment. Once I found out, I notified Plumbersstock and heard back from Franz the next day saying that they were shipping... See more

I just had a great customer experience over the phone with MJ. He was polite, patient, and extremely helpful in resolving my issue. He also took the initiative to provide me with additional informat... See more

So initially, this would have been lower stars because For some reason I didn’t get the email that said they shipped my product, so I had thought that they had not shipped it yet. But I reached out to... See more

John T. responded to an email asking about tracking on an order that had not yet shown any movement. He responded same day with a tracking number. Very, very good customer service!

I originally wrote a 1 star review because I lost hope that I would ever receive my package, turns out it took a long time because it was a very rare item and had to made custom. I would definitely us... See more

Thank you Christy V. for following up on my order. You represent plumbers stock well.

This is the 1st time dealing with Plumbers stock .com but what a great hassle free experience I had. John T was extremely helpful in getting my order processed & I plan on doing more business with... See more

This is the second boiler that I purchased from plumber stock and both times they have delivered an outstanding customer service. John was quick to send me a quote for the second boiler and kept me in... See more

Part was perfect. OEM Delta. Only issue was it took a month to get it because I had to call them twice over several weeks to get the order shipped. Once they finally shipped it it only took a few day... See more

Toilet received over weekend was damaged and Jake handled shipping a replacement first thing Monday morning. I can still keep the cracked one and put a bow on it for wife's Christmas gift😂🌲🎁

Jake deserves a raise ! He is exceptionally, competent, professional and kind to older patrons who are challenged by the internet. Thank You, Jake! James P. Kornberg, M.D.

UPS appeared to be the issue with not delivering my order. The address on the order was correct, but UPS requested an address update and I did confirm it within an hour. For whatever reason the order... See more

Second toilet I purchased here. First one is great. Second one arrived shattered. John in customer service had my credit back to me within 24 hours of sending photos of damage. Thank you!

I ordered a part for my faucet and they shipped me the part, but it was the wrong color. So I called to ask how I can ship it back and I was able to source the correct part locally to get my refund.... See more

I received a notification that our order had shipped, but the tracking number only seemed to include one item from the order. I e-mailed Plumbers Stock, and Jake answered my question promptly, and pro... See more

John was extremely helpful and shipped out my order in a timely manner. One of the items had to be canceled due to length of time and was done in an orderly manner. I would strongly recommend plumber... See more

I purchased a Delta faucet through Plumbers Stock. I was provided an excellent product at a fair price. Plumbers Stock was responsive to my needs and provided praiseworthy service. I highly recomme... See more

Jake was excellent at helping resolve my issues. I ordered at part at 1 PM. The order stated that the item would ship in 5-7 days, meaning that at 75 yrs old and with having one lung recently removed,... See more

Jake handled my product return request without issue, he entered the credit card number and followed up with a confirming email. Thanks for this return credit to my bank. WS

When I got my replacement part the threads had been changed by moen. I wrote to plumbers stock and Mia was very helpful in securing a return for me at no cost to me. Thank you for good customer servic... See more

I was extreamely happy with customer Rep MJ Geanger. He had so much patient in resolving my issues.

Great response time and excellent updating of my issue by Frances. All my concerns were addressed.

John T in customer service was extremely helpful in resolving my problem. Strangely, a package which had been addressed correctly, was not delivered and returned back to you. I ordered it again and wa... See more

I've purchased 6 toilets from Plumbers Stock over the years and always felt like I received a fair price, helpful information over the phone, and your website is snappy and intuitive. I put an order... See more

MJ did good, he answered the question I have been asking since July. Given that it only took 7 tries, and I now have 7 emails asking me how I have liked the companies performance, I would say MJ is an... See more

MJ was able to give me an update on my order. It wasn't the answer I was looking for, but he did it in a prompt and friendly manner.

Mia S. Was very helpful and quick to respond to my email, she went above and beyond to make sure I knew exactly where and when my package would arrive, excellent customer support, thanks again Mia S.

Christy V. reached out when a problem occurred with my order. Christy V. quick attention to issue resolved without a delay to shipment

MJ was very patient and helpful

I tried to place an order online but was unable to complete the process so I called and John helped to place the order successfully in a very timely manner. Appreciate it very much. Dennis

Rep John T was AMAZING! Efficient, effective and professional. Handled my return with great care and respect. Give this guy a promotion and pay raise. 😎💪🏼 Thank you John T!!